This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Using SAMLv2 for authentication

Security Assertion Markup Language (SAML) is an XML-based OASIS standard for exchanging user identity and security attributes information. It uses security tokens containing assertions to pass information about a principal (usually an end user) between an identity provider (IdP) and a web service.

SAML V2.0 is implemented by grouping a collection of entities to form a Circle of Trust. The Circle of Trust is composed of a Service Provider (SP) and an IdP. The IdP authenticates users and provides details of the authentication information to the SP. The SP hosts services that the user accesses.

In a Circle of Trust, BMC Remedy Single Sign-On is normally configured as an SP for BMC products. The Circle of Trust is then completed with an IdP to provide authentication for the federated single sign-on.

The following table briefly outlines the steps to configure BMC Remedy Single Sign-On for Kerberos authentication.

StepActionAdditional information
1.

Configuring BMC Remedy Single Sign-On as a service provider

In the BMC Remedy Single Sign-On Admin console, you must configure BMC Remedy Single Sign-On as a service provider to handle SAML authentication.
2.Configuring an IDP for SAML authenticationAfter you configure BMC Remedy Single Sign-On as the local service provider, you must configure ADFS as an identity provider to handle SAML authentication.

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