This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Using object lists

When you open an object from AR System Navigator, objects are displayed in an object list. Each object list that you open appears in a separate tab.

Object lists tab group
(Click the image to expand it.)

To open an object list

In the AR System Navigator, double-click a working list, application, packing list, or object type item.

To open a large object list without timing out

If time-out problems occur when you try to open an object list, use one of the following procedures to selectively display the columns in the list for that object type:

  • Display only the Basic Columns in the list.
  • Do not display columns that are not required.

Display only the Basic Columns in the list

  1. Select Window > Preferences to open the Preferences dialog box.
  2. In the BMC Remedy Developer Studio branch, click Object List View.
  3. In the Object List View panel, select the appropriate object type.
  4. Select the Basic Columns option.
  5. Click OK.

The object list for the selected object type should now open quickly because it contains only the basic columns of each object.

Do not display columns that are not required

  1. Select Window > Preferences to open the Preferences dialog box.
  2. In the BMC Remedy Developer Studio branch, click Object List View.
  3. In the Object List View panel, select the appropriate object type.
  4. Choose a column that is not required and click on the Display settings for the column.
  5. Select No from the Display drop-down list. (See the following image.)

    (Click the image to expand it.)

    Columns with Display set to No are not fetched from the database. This reduces the time taken to load the object list in BMC Remedy Developer Studio.

    Hiding certain CLOB columns also improves the time taken to load the object list. You can hide the following CLOB columns:

    CLOB column

    Object type

    Lock State

    Present on all object types

    Access Point

    Applicable to Form and Guides

    Pool Number

    Escalation

The columns Primary Form and Shared are not CLOB, but hiding these columns increases performance .

To sort the contents of an object list

Click a column heading to sort the list by that column. Use this method to bring together items with common values.

To expand or collapse a panel in an object list

Click the triangle or the text on the panel header. The first item in the list that begins with those characters is selected.

To locate an object in an object list

  1. Select an object in the list.
  2. Enter the first few characters of the name of the object that you want to find.

To filter the contents in an object list

  1. Click Filtering Options text at the top of the object list to open the filtering options panel.
  2. From the first drop-down list, select the column to use to filter the object list.
    For a single object list, the columns shown are the columns in the list. For an application, packing list, or working list views and for search results, the columns shown are the columns configured for all object types in the list.
  3. From the second drop-down list, select the compare operation.
    The compare operations available depend on the data type of the column selected.
  4. In the text field, type the value to match.

To refresh objects in a list

Select File > Refresh. The Refresh option is useful when you add objects to an application but the objects are not immediately visible in the application object list. For example, when you attach a menu to a field on a form in an application, the menu is associated with the application, but the application list might not immediately recognize that association.

To change the columns shown in an object list

  1. Select Window > Preferences to open the Preferences dialog box.
  2. In the BMC Remedy Developer Studio branch, click Object List View to show the Object List View preferences.
  3. In the list, select the object type.
  4. To display only the Name column, select the Basic Columns option, and go to step 9.
    Selecting Basic Columns is useful if an objects list has tens of thousands of objects, which could potentially cause a time-out when you try to open the object list.
  5. If the All Columns option (the default) is selected, change the value in the Display column to show or hide columns in the object list.
  6. Use the Up and Down buttons to position the columns.
  7. Use the Import button to read column preferences from an XML file, or use the Export button to write preferences to an XML file.
  8. Click Restore Defaults to restore the object list configuration for the selected object type to the defaults.
  9. Click OK to save your changes.
  10. Close and reopen the object list to see your changes.

To change the layout of an object list

  • Click the appropriate layout button in the object list tab group toolbar (see the following figure).
    • Single list ( )
    • View by type ( )
    • View by form ( )

      Object list view by form
      (Click the image to expand it.)

      Note

      Switching a list of many objects to single list layout can take some time as information about all of the objects is retrieved.

To close an object list

Click Close on the list tab.

To close all object lists

Right-click any item in the AR System Navigator and select Close all open Object Lists from the pop-up menu.

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