This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Using Crystal reports with BMC Remedy AR System

By installing the appropriate SAP BusinessObjects or SAP Crystal Reports components (not included with BMC Remedy AR System), you can create or use Crystal reports based on BMC Remedy AR System data and make them available to BMC Remedy AR System users.

To view Crystal reports designed for BMC Remedy AR System on the Web, you must install one of the following products on a Windows computer:

  • SAP BusinessObjects Enterprise (BOXI), for managed reports
  • Crystal Reports Server, configured for unmanaged reports

"Managed" reports are cached with their data by the BusinessObjects Central Management Server (CMS). This allows you to take advantage of BusinessObjects server functionality such as scheduling reports. "Unmanaged" reports are generated on demand (at run time) and are then discarded.

For a list of the compatible web application servers, see Compatibility matrix in the BMC Remedy ITSM Deployment online documentation.


You can also create formatted reports for the web by using the BMC Remedy AR System Report Console. See Reporting on BMC Remedy AR System data and (for administrators) Configuring reporting.

The following topics provide information about how to use crystal reports:

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