This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

User and group access overview

Individuals who need to access BMC Remedy AR System are registered as users by an administrator. The administrator then assigns the users to access control groups.

Each access control group is defined for a particular server. An access control group has permissions that determine whether and how its members can access application components, such as forms, requests, fields, active links, and active link guides. (Administrators can also set default permissions for each component type so that whenever they create a component, selected groups automatically have access to it.)

Users are assigned to groups according to their need to access information. For example, you might create a group called Employee Services Staff whose members are permitted to view and change only certain fields in an Employee Information form. You might have another group called Employee Services Managers whose members are permitted to view and change all fields in the Employee Information form, including salary information. You can also configure a hierarchical relationship between groups to allow the parent group to inherit the permissions of the child group.

BMC Remedy AR System has predefined groups that perform specific functions (see Types of access control groups). In addition, you can create any number of custom groups in BMC Remedy AR System to enforce access control. You can also permit unregistered users to access BMC Remedy AR System as guests. Guests are members of the predefined Public group.

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