This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Updating the server name in application forms to rename the server

The following procedure describes how to update the server name in the various application forms listed in the following table.

  1. In a browser, open the form in Search mode.
  2. In the field listed in the following table, enter the old server name, and click Search.
    Do not enter any information in the other fields before performing the search.
  3. In the field listed in the following table for each record, replace the old server name with the new server name, and save the record.

    Product

    Form

    Field name

    Field ID

    BMC Remedy AR System

    AR System Searches Preference

    Server

    51004

    BMC Remedy AR System

    AR System User Preference

    Server Login List

    20100

    BMC Remedy AR System

    Report

    Server

    2000018

    BMC Atrium CMDB

    BMC.CORE.CONFIG:BMC_FederatedDataInterface

    ARServerName

    530003200

    Atrium Impact Simulator

    AIS:GlobalPreferences

    charAISCellHost

    530046754

    Atrium Impact Simulator

    AIS:GlobalPreferences

    iAISCellPort

    530046756

    BMC Remedy IT Service Management

    AR Login Info

    Server

    301286600

    BMC Remedy IT Service Management

    AST:ComplianceARBased_Advanced

    AR Server Name

    303000501

    BMC Remedy IT Service Management

    SYS:Escalation

    Record Server

    230000011

    BMC Remedy IT Service Management

    SYS:Attachments (If the out-of-box data for Survey is modified by replacing the <arserver> or <midtierserver> placeholders with the host names, only then change these values to the correct server host name.)

    URL

    1000002261

    BMC Service Request Management

    SRM:AppInstanceBridge

    AppInstanceServer

    301368500 

    BMC Service Request Management

    SRM:AppInstanceBridge

    SRServer

    301368400

    BMC Service Level Management

    SLM:ConfigPreferences

    MidTier
    (enter new URL)

    Service Management Process Model

    SYS:Integration Management

    MidTier Port

    Service Management Process Model

    SYS:Integration Management

    MidTier Host

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