This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Types of access control groups

This table lists the types of access control groups. BMC Remedy AR System provides the predefined groups, but you must add custom groups to your system.

Access control group types

Type of access control group


Predefined groups

Custom groups


A group to which you must assign users.

  • Administrator
  • Sub Administrator
  • Customize

Any regular and computed groups that you create.Regular groups are groups to which you assign a specific list of users. Computed groups are groups to which users are assigned based on their memberships in groups included in an expression. For example, you can create a computed group definition such as (A AND B) OR C AND NOT D. This computed group includes users who are members of both groups A and B, or members of group C, but not members of group D.


A group to which a user automatically (or implicitly) belongs by virtue of the contents of certain fields in a request. You cannot assign users to implicit groups. All users are members of Public. You use the other types of implicit groups to control access to requests (row-level database access).

  • Public
  • Submitter
  • Assignee
  • Assignee Group

Any dynamic groups that you create.Dynamic groups use the contents of special fields to determine group membership.

For more information, see Licensing BMC Remedy AR System.

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