This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Troubleshooting BMC Remedy Single Sign-On integration issues

This topic provides troubleshooting information related to BMC Remedy Single Sign-On's integration with supported BMC applications.

Installer fails to stop the application's server during integration

On Linux, when the user runs the BMC Remedy Single Sign-On installer on a supported BMC application, the integration may fail if the installer does not stop the application's server.

Perform the following workaround to complete the integration.

Workaround

Perform a manual stop of the BMC application's server. Then, rerun the BMC Remedy Single Sign-On installer on the application. If the integration fails again, perform the manual integration process.

Refer Integrating BMC Remedy Single Sign-On with other BMC products for the manual integration process.

Installer does not authenticate the user during integration

During integration with Smart IT or BMC MyIT 2.6, BMC Remedy Single Sign-On does not authenticate the admin user and prompts you with a warning message.

Perform the following workaround to complete the integration.

Workaround

  1. After entry of user credentials, BMC Remedy Single Sign-On installer displays a warning message ("An error occurred while checking provided user's credentials."). Ignore the error and proceed with the rest of the integration steps.
  2. After the integration, go to SmartIT database table 'SmartIT_System.TENANT' and make sure that the value of column 'SAML_AUTHENTICATION' value is True(1).

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