This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

To retrieve an association

To retrieve work information related to an incident you use the HPD:Help Desk form. To get the details of all the associations, you retrieve the Entry ID for the corresponding incident on the HPD:Help Desk form and then retrieve the associations related to the work information, that is the HPD:INC:Worklog.

To retrieve the entry for an Incident number

Use the following steps to get the Entry ID for a corresponding incident, from the HPD:Help Desk form.

  1. Open the Postman - REST Client.
  2. Create a token. For more information, see Creating a token.
  3. Set the Request URL as http://<server_name>/api/arsys/v1/entry/HPD:Help Desk
  4. Click URL Params.
  5. Add a parameter q to search for the incident number.
  6. Select the operation as GET.
  7. Click Headers.
  8. Enter the following data as key value pair in the header:

    Key
    Value
    AuthorizationAR-JWT <token generated>
    Content-Typeapplication/json
  9. Click Send.
  10. The plugin returns a URL in the Location section for the related entry.

To retrieve the Work Info Logs associated for an Incident number

Use the following steps to retrieve all the related work information logs for the incident:

  1. Open the Postman - REST Client.
  2. Create a token. For more information, see Creating a token.
  3. Set the Request URL returned in the step 10.
  4. Select the operation as GET.
  5. Click Headers.
  6. Enter the following data as key value pair in the header:

    Key
    Value
    AuthorizationAR-JWT <token generated>
    Content-Typeapplication/json
  7. Click Send.
  8. The plugin returns a URL in the Location section to all related work information logs that are related to the corresponding Incident.

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Comments

  1. Ashish Vaishno

    Hello,


    The link in point 3 → Set the Request URL returned in the step 10. redirects to the same page i.e.

    https://docs.bmc.com/docs/display/public/ars9000/To+retrieve+an+association and https://docs.bmc.com/docs/display/public/ars9000/To+retrieve+an+association#Toretrieveanassociation-step10 redirect to the same page. Can you please check 


    Regards

    Ashish

    Apr 03, 2018 07:16