This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Starting and logging on to BMC Remedy Developer Studio

You can log on to a BMC Remedy AR System server from any computer on the network that has access to the server. To use BMC Remedy Developer Studio, you must be a BMC Remedy AR System server administrator or subadministrator. (See Access control in BMC Remedy AR System.)

BMC Remedy Developer Studio stores local preferences and other configuration information in the workspace directory. (The default workspace location is C:\Documents and Settings\<userName>\DeveloperStudio\workspace.) To maintain different sets of local preferences and other configuration information, create two or more workspace directories.

To start BMC Remedy Developer Studio and log on to BMC Remedy AR System servers

  1. Select Start > Programs > BMC Software > AR System > BMC Remedy Developer Studio.
  2. To change the location of your workspace in the Workspace Launcher, click Browse, select or create a directory, and click OK.
  3. To clear all local preferences, configured BMC Remedy AR System servers, and other local preferences and start BMC Remedy Developer Studio in its initial state:
    1. Exit BMC Remedy Developer Studio.
    2. Delete the workspace directory.
    3. Restart BMC Remedy Developer Studio.
  4. In the Workspace Launcher dialog box, click OK to open the Login window.
  5. In the User Name field, enter the name of a BMC Remedy AR System server administrator or subadministrator, such as Demo.
    A BMC Remedy AR System user name is case-sensitive, which means you must type Demo, not demo or DEMO.

    Note

    During initial installation, the Demo user is created without a password. To keep BMC Remedy AR System server secure, add a password for Demo as soon as possible. (See Adding and modifying user information.)

  6. Enter the password of the BMC Remedy AR System user.
  7. (Optional) If you are required to specify an authentication string or a preference server, click Options.
    1. Enter an authentication string. Whether you need an authentication string depends on how your server validates users. For most situations, this field is not used. For more information, see Setting up an authentication alias.
      You can also define use of an External Authentication (AREA) plug-in. For more information, see AREA plug-ins introduction and AREA plug-in API functions.
      You must inform clients whether an authentication string is needed when logging in and what that string should be. For most situations, this field is not used and remains empty.
    2. In the Preference Server field, type the name of your preference server. If the preference server does not use the default TCP port, type the port number in the Preference Server TCP field.
      A preference server is the BMC Remedy AR System server on which the AR System preference forms are installed. This server stores your administrator and user preferences in a central location where they can be accessed from any client computer. You define a server as a preference server during or after installation.
      If you always log on from the same computer, leave this field blank to store your preferences locally in the workspace directory.
      For more information, see Centralized preferences.
  8. If you have already configured BMC Remedy AR System server to connect to, click Login (and skip the rest of this procedure).
  9. Click Edit Server List.
    To sort the server list, click the Servers column heading.
  10. In the Server List dialog box, click Add.
  11. Click Enter a server name in the Servers column, and type the server name.
    To prevent BMC Remedy Developer Studio from connecting to a server, clear the server's check box.
  12. Enter the Server Alias for the server so that you can identify the servers where multiple servers are added.
  13. If the server does not use the default TCP port, click in the TCP column and type the port number.
  14. Repeat steps 10 through 13 for each server BMC Remedy Developer Studio must connect to.
  15. Click OK.
  16. In the Login dialog box, click Login.

    Note

    By default, BMC Remedy Developer Studio opens in Best Practice Customization mode. For more information, see Development modes.

To change the current login

  1. Select File > Login.
  2. In the Login dialog box, change the server list, user name, password, and other information as described in the section above.
  3. Click Login.
    You can use the File > Switch Workspace command to select another workspace and log on using it.
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