This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Specifying a server and home page in the BMC Remedy AR System User Preference form

Although a default Home Page form is installed with the BMC Remedy AR System, you can define a different home page. Your user preferences override both the global server settings and mid tier configuration options.

These user preferences allow you to define a customized home page form for particular groups of users (for example, Marketing and Engineering). You can also specify one home page for each user. For example, people working primarily in Marketing can see one home page. But if they communicate frequently with Engineering, they can have access to engineering applications, and the home page they see can be appropriately customized.


With the mid tier, if you do not set any user preferences for your users, default values are not returned from the server or form. However, use the BMC Remedy Mid Tier Configuration Tool to define a mid-tier server and set the home page form for the server. For more information, see Specifying a server for the mid tier.

To specify a server and home page in the AR System User Preference form

  1. Open the AR System User Preference form in a browser.


    You can also define these preference settings through the Options dialog box. Select Tools > Options, and click the Home Page tab.

  2. Click the Home Page tab.
  3. Specify the server the home page form resides on.
  4. Specify the default Home Page form.
  5. Select how you want users to interact with the home page.
    For example, selecting Disable in the Object List field hides the menu item to access the Object List. For backward compatibility, the Object List is still available (select File > Open > Object List). You can also select to show or hide this dialog box through these user preference settings.
  6. Click Save.
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