This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

SNMP introduction

Simple Network Management Protocol (SNMP) is a protocol that network administrators use to manage complex networks through SNMP-compliant management consoles to monitor network devices.

You must configure BMC Remedy SNMP Agent before you can run it. To configure SNMP or change your existing configuration, use the instructions in this section or visit http://www.net-snmp.org. Check with your network administrator about specific configuration settings to use.

Network administrators and BMC Remedy AR System administrators can use BMC Remedy SNMP Agent to monitor AR System server and BMC Remedy Distributed Server Option (DSO) processes and change process states.

The BMC Remedy SNMP Agent supports the following versions of SNMP:

  • Version 1 (community-based)
  • Version 2c (community-based)
  • Version 3 (user-based)

It supports the following levels of user-based authentication:

  • No authentication, no privacy (noAuthNoPriv)
  • Authentication only, no privacy (authNoPriv)
  • Authentication with privacy (authPriv)

BMC Remedy SNMP Agent was developed using the net-snmp software toolkit, version 5.0.7. (For more information about the net-snmp toolkit, see http://www.net-snmp.org/.) The agent runs as a separate process on the same system as the AR System server, and supports the following basic SNMP operations:

  • get
  • set
  • get-next
  • get-bulk (supported in SNMP v2c and v3)
  • trap
  • notification (SNMP v2c, SNMP v3)

BMC Remedy SNMP Agent is compatible with all platforms that BMC Remedy supports. For a list of the compatible web application servers, see Compatibility matrix in the BMC Remedy ITSM Deployment online documentation.

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