This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Shortcut keys for BMC Remedy AR System

The following shortcut keys are available for AR System clients.

Shortcut key

Windows

Web

ALT+S

Sets focus to the advanced search bar, if visible.

Press CTRL+ALT+S.

F2

Switches the Details pane to New mode.

Press CTRL+ALT+F2.

F3

Switches the Details pane to Search mode.

Press CTRL+ALT+F3.

F5

Refreshes the search.

Press the Refresh button on the Results list.

F6

Toggles between the Results and Details pane.
If focus is at the advanced search bar, F6 returns you to the fields from the advanced search bar. To get to the advanced search bar from the fields, press ALT+F6.

Press CTRL+ALT+F6.

CTRL+ENTER

In New or Modify mode, saves changes to the request. In Search mode, performs a search.

Press CTRL+ALT+ENTER.

CTRL+E

Clears all entries in the form's fields.

Press CTRL+ALT+L.

CTRL+H

Displays a view of the status history for the request.

Press CTRL+ALT+H.

CTRL+U

Sets default field values.

Press CTRL+ALT+U.

ALT+M

Displays a menu associated with a field. When using JAWS, press ALT+M with the Up or Down arrow key. Also works for currency menus.

To use the menu, you must be in Forms mode. Tab to the menu icon and press ENTER.

RETURN on a table field

When a table field has focus, refreshes the table field.

Press the Refresh button in a table field.

Application key

When used with a table field, Results list, or attachment pool, displays the context menu that appears from right-clicking on a table field, Results list, or attachment pool.
When used with an attachment, displays the context menu that appears from right-clicking on the attachment.

Not applicable.

CTRL+J

Exits an application list field, flashboard field, view field, or data visualization field.
JAWS does not always know how to interpret these fields. If CTRL+J does not exit the field, use the pass through mode feature of JAWS (INSERT+3, then CTRL+J).
Alternatively, you can press TAB (or SHIFT+TAB) on the first or last entry in the field to get to the next or previous field in the tab order.

Not applicable.

SHIFT+ALT+F7

Opens a text or diary editor for a text or diary field or a functional currency dialog box.

To open the editor, tab to the icon for the text or diary editor and press ENTER. Tab to the functional currency icon and press ENTER.

CTRL+SHIFT+ HOME/END

CTRL+SHIFT+HOME sets focus to the first field in the tab order.
CTRL+SHIFT+END sets focus to the last field in the tab order.
This command does not work when the current focus is at a Panel field, home page, view field, flashboard, or data visualization field.
For home page, view field, flashboard, or data visualization field, the field scrolls if scroll bars are available.

To use this command, you must be in Forms mode.
CTRL+SHIFT+HOME sets focus to the first field in the tab order.
CTRL+SHIFT+END sets focus to the last field in the tab order. Because a field on the Web consists of multiple parts, focus is set to the last part of a field.
Unlike on Windows, this command works when the current focus is at a Panel field, home page, view field, flashboard, or data visualization field.

CTRL+ALT+F2

Press F2.

Switches to New Request mode.

CTRL+ALT+F3

Press F3.

Switches to New Search mode.

CTRL+ALT+F6

Press F6.

To use this command, you must be in Forms mode.
Switches between the Results list and the Details pane. Also returns from the advanced search bar to the fields (compatible with the Windows client).
Note: You are returned to the first component of the field, not the component that had focus before pressing CTRL+ALT+F6 to get to the Results list. For example, focus is at the expand box for a character field.
Also returns you to the edit component of the character field.

CTRL+ALT+ ENTER

Press CTRL+ALT+ENTER.

In New or Modify mode, saves the changes. In Search mode, performs the search.

CTRL+ALT+L

Press CTRL+E.

Clears all field values.

CTRL+ALT+U

Press CTRL+U.

Sets default values.

CTRL+ALT+H

Press CTRL+H.

Shows status history values.

CTRL+ALT+S

Press ALT+S.

To use this command, you must be in Forms mode.
Go to the advanced search bar. To access the advanced search buttons, press SHIFT+TAB.
To return to the fields, press CTRL+ALT+S. You can also use any of these key combinations:

  • TAB
  • SHIFT+TAB
  • CTRL+ALT+F6
    Because the advanced search bar is in the tab order after the last field in the form, you can also tab to it.
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