This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Short videos

Use this page to refer to short videos that demonstrate BMC Remedy AR System 9.0 features.

UpgradeDemonstrates how to restrict users to make modifications only in the Best Practice Customization mode.
UpgradeDemonstrates the new Reconciliation Editor and how to get a snapshot of the objects to reconcile.
UpgradeDemonstrates how to reconcile fields and views.
Enhancing the Search ExperienceDemonstrates enhancements to the FTS feature.
TroubleshootingDemonstrates ServerJ Java process and provides tips to troubleshoot AR System server issues.

Demonstrates AR System server logging restriction feature and its value.
SupportabilityDemonstrates AR System server logging restriction feature.
SupportabilityDemonstrates AR System Plugin server logging feature and its value.
SupportabilityDemonstrates AR System Plugin server logging feature.

Demonstrates the Postman - REST Client tool.
REST APIDemonstrates the process to configure Jetty for REST API.
REST APIDemonstrates an example to explain the authentication for REST API.
REST APIDemonstrates an example using Postman - REST Client to create an entry and retrieve an entry.
REST APIDemonstrates an example using Postman - REST Client to search for an entry.
REST APIDemonstrates an example using Postman - REST Client to get related entries using associations.
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  1. Jan Lindhardsen

    Is the "Demonstrates ServerJ Java process and troubleshooting." video supposed to be ending in the middle of a sentence?

    It seems like it stops with half of the advertised content not yet being shown...

    Jan 14, 2015 05:22
    1. Ashwini Mathad

      Thank you for the comment. I have fixed the sentence.



      Jan 14, 2015 11:46
      1. Curtis Gallant

        I think Jan is referring to the actual video itself, not the description of the video.  It cuts off at 5:10 mid-sentence when there is clearly more to the video as he just started showing the first tab of 4 he said he is going to overview.

        Jan 23, 2015 08:11
        1. Ashwini Mathad

          Thank you for bringing this to our notice. There was indeed some issue with the video. We have fixed this and you should now be able to see the full video.

          Jan 28, 2015 12:16
          1. Lj Longwing

            I'm having the same problem with the 'Demonstrates enhancements to the FTS feature.' stops mid video

            Feb 20, 2015 11:50
            1. Ashwini Mathad

              I am able to view the FTS feature video fine. It does not stop mid way. You can consider downloading the video and playing it in a media player. Let us know if you still face issues.

              Feb 23, 2015 05:27
              1. Lj Longwing


                If I download locally, I can view the entire video, if I try to view it in the browser, it still stops half way through.

                Feb 23, 2015 09:59
                1. Ashwini Mathad

                  We had played the video in the browser directly and it played without stopping. Maybe due to bandwidth issues, the video is not buffering completely and hence stopping mid way.

                  Feb 23, 2015 10:41
  2. Jason Miller

    I haven't tried with a browser other than Chrome but I noticed I am not able to skip ahead in a video.  Is this by design?

    Feb 20, 2015 01:39
    1. Ashwini Mathad

      Yes, that's the limitation of the browser player. As a workaround, you can download the video and play in a media player.

      Feb 20, 2015 02:58