This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Setting timeout options

Use the Timeouts tab to set the timeouts for the selected server.

To set timeouts

  1. In a browser, open the AR System Administration Console, and click System > General > Server Information.
    The AR System Administration: Server Information form appears.
  2. Click the Timeouts tab.

    AR System Administration: Server Information form — Timeouts tab
    (Click the image to expand it.) 
  3. Edit the options, as needed:

    Timeouts tab fields

    Area name

    Field Name


    Process Timeout (seconds)

    Prevents a server from being blocked when a process requested in a Set Fields filter or escalation action does not return a value soon enough.
    The server waits a specified interval and then returns a $NULL$ value even if the process is incomplete. The default is 5 seconds. The minimum is 1, and the maximum is 60. Specifying long intervals can increase the response time for users.

    Alert API Send Timeout (seconds)

    Specifies the time limit for making contact with alert clients.
    Two attempts are made to deliver an alert and if the second attempt fails, the alert registration is removed. The default is 7 seconds.

    Filter API RPC Timeout (seconds)

    Specifies the time limit (in seconds) for the Filter API RPC to respond to the server's request.
    The default is 40 seconds. The minimum is 1, and the maximum is 300.

    Floating License Timeout (hours)


    Specifies a time limit for how long a floating license remains reserved if the user is not accessing AR System.
    When a user is using a floating license, a license is reserved while the user is connected to the server. If the user does not perform an AR System operation for the period of time specified in this field, the license is automatically released back to the pool of available licenses. The client tool must acquire a license for the user again when the next licensable operation occurs. The default is 2 hours. The minimum is 1, and the maximum is 99.

    Currency Ratio Cache Refresh Interval (minutes)

    Client Refresh Interval

    Specifies the interval (in minutes) that clients (for example, the Web) use when refreshing currency conversion ratios stored on the server.
    This refresh action makes sure that calculations for functional currencies are up to date.

  4. Click Apply.
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