This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Setting the Report form for localized Crystal reports

For Crystal reports, you must provide a separate report definition file for each locale. Create an entry in the Report form for each locale. In particular, set the following fields:

  • Report Definition File — Attach the localized report definition file in this attachment field.
  • Locale — Enter the locale code, for example, FR for French.
  • Report Set Name — Use the same report set name for localized versions of the same report. The combination of the report set name and locale must be unique.
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