This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Setting server logging options

Use the Server Events tab to select the server activities to log.

When you select specific server events, those events are logged in to the Server Events form, thereby making server-related changes available to workflow and API programs. For information about the Server Events form, viewing recorded server events, and using server events in workflow, see Capturing server events for workflow or API calls.

To set options for server events

  1. In a browser, open the AR System Administration Console, and click System > General > Server Information.
    The AR System Administration: Server Information form appears.
  2. Click the Server Events tab.

    AR System Administration: Server Information form -- Server Events tab
    (Click the image to expand it.) 
  3. Edit the options, as needed:

    Server Events tab fields

    Area/Field NameDescription
    Server Cache Changes


    Determines the objects for which changes are recorded in the Server Events form. Select the check box next to any of the following events to log changes to these objects:

    • Active Link
    • Container
    • Escalation
    • Field
    • Filter
    • Import
    • Image
    • Form
    • View
    • Menu
    User/Group ChangesDetermines whether to log additions, modifications, or deletions to Users or Groups in the User or Group form, or any user or group changes using the access control utilities arcache and arreload. Changes are recorded in the Server Events form.
    Server Setting ChangesDetermines whether an entry is created in the Server Events form as a result of a ARSetServerInfo call.
    Alert

    Determines if an entry is created in the Server Events form as a result of Alert Tool logs to the AR System server.
    Note: The field is available for legacy environments that use BMC Remedy Alert Tool that is no longer shipped with BMC Remedy AR System.

    ArchiveDetermines whether an entry is created in the Server Events form as a result of archiving data to an archive form.
    Server Group ActionsDetermines whether an entry is created in the Server Events form as a result of server group activities.
    Client TimeoutDetermines whether an entry is created in the Server Events form when a client times out before the server responds.
  4. Click Apply.
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