This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Setting security restrictions on file uploads

You can restrict BMC Remedy AR System users from uploading and viewing files with certain extensions in BMC Remedy Mid Tier. This feature helps prevent users from uploading malicious attachments and viewing them.

The following sections are provided:

Restricting attachments

Use the Attachment Security tab in the AR System Administration: Server Information form in the BMC Remedy AR System Administration Console. You must be logged on as an administrator to perform this procedure.

To restrict attachments

  1. In a browser, open the AR System Administration Console, and click System > General > Server Information.
    The AR System Administration: Server Information form appears.
  2. Click the Attachment Security tab as shown in the following figure:
    AR System Administration: Server Information form — Attachment Security tab

    (Click to expand the image.)
  3. Enter the attachment options that you need, and click Apply.
    The following table describes the available options:
Field name Description
Attachment criteria
  • Include all attachments No restrictions on uploading attachments
  • Allow attachments with following extensions — Upload attachments with extensions listed in Comma separated list of limit extensions.
  • Disallow attachments with following extensions Do not upload attachments with extensions listed in Comma separated list of limit extensions. All other attachments are allowed.
Comma separated list of limit extensions Attachment extensions that are allowed or not allowed, based on the Attachment criteria selected.
Attachment exception list

The list of Form names (field ID) for which attachment limitations do not apply—for example, Data Visualization Module(3450298).

If the user uploads any attachment in the form fields specified in attachment exception list, these fields are not validated and the attachments are uploaded without verification in the fields.

Attachment validation plugin name

Name of the custom validation plug-in that you developed for verifying attachments.

The custom validation can perform any function per your requirements. You can develop the plug-in for performing functions like verifying the attachment containing malicious content, verifying whether the attachment is a virus, verifying whether the user has changed the extension for uploading the attachment, and so on.

Example: EXAMPLE.ARF.SIMPLE (name of the custom plug-in that you developed)

If you are using a C plug-in, add the .dll/.so path in the ar.cfg or ar.conf file in the following format to load the plug-in: Plugin: <CompletePath>/myplugin.dll

Specifications for plug-in development:

The custom validation plug-in should be a Filter API Plug-in, which has only one API. Following is the prototype for the API:

void ARFilterApiCall(void *object, ARValueList *inValues, ARValueList *outValues, ARStatusList *status)

  • object — Name of the object
  • inValues — Indicates that it has only one value, which is of attachment type 
  • outValues —  Indicates that it has only one value, which is of attachment type only when status is warning; otherwise, the value is Null
  • status  — Indicates the status of the attachment validation (OK, Warning or Error). If the status is Warning, the outValue is used for saving attachment data.

Attachments flowchart

The following flowchart helps you understand the attachment security based on the options that you select from the Attachment criteria list.

Attachment security flowchart

Attachment_Filter_Flowchart

Scenarios for restricting attachments

The following table lists examples of parameter values for requests that include attachments:

Parameter Scenario 1 Scenario 2 Scenario 3 Scenario 4 Scenario 5 Scenario 6
Attachment criteria Include all attachments Allow attachment with the following extensions Allow attachment with the following extensions

Allow attachments with the following extensions

Disallow attachments with the following extensions Disallow attachments with the following extensions
Comma separated list of limit extensions doc xls jpg gif doc xls jpg gif doc xls jpg gif doc xls jpg gif exe dll db exe dll db
Attachment exception list - Data Visualization Module(41006), Report (2000012) - - - -
Attached File examples

example.dll, example.gif

example.jar (JAR File field on Data Visualization Module form) example.doc, example.jpg example.exe, example.db example.doc, example.txt example.exe, example.dll
Status File is attached. All attachment options are permitted. File is attached. The JAR File field ID is added to the attachment exception list. File is attached. Its extension is on the list of permitted extensions.

File is not attached. Its extension is not on the list of permitted extensions.

File is attached. Its extension is not on the list of disallowed extensions.

File is not attached. Its extension is on the list of disallowed extensions.

Disabling views

You can also restrict users from viewing the content of certain types of files. Use the Attachment Security tab in the AR System Administration: Server Information form in the BMC Remedy AR System Administration Console. You must be logged on as an administrator to perform this procedure.

  1. In a browser, open the AR System Administration Console, and click System > General > Server Information.
    The AR System Administration: Server Information form appears.
  2. Click the Attachment Security tab, shown in the following figure
    AR System Administration: Server Information form — Attachment Security tab

    (Click to expand the image.)
  3. Enter the display options that you need, and click Apply.
    The following table describes the available options:
Field name Description
Display criteria
  • Allow display of all attachments — Users can view all the attached files by clicking the Display button in the Attachments pool.
  • Allow display of attachments with the following extensions — Users can view attached files that have extensions specified in Comma separated list of display extensions.
  • Disallow display of attachments with the following extensions Users cannot view attached files that have extensions specified in Comma separated list of display extensions. All other attachments are allowed.
  • Disallow display of all attachments Users cannot view any attachment. 

The display criteria are applied to all the existing extensions in the BMC Remedy Mid Tier application.

Comma separated list of display extensions Lists the attachment extensions that you want to allow or not, based on Display criteria.

For any particular attachment that you want to view, the Display button in BMC Remedy Mid Tier or the Display menu command in the BMC Remedy User Tool is enabled only if Display criteria enables you to view that attachment. For all other attachments, the Display button or menu command is dimmed.

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