This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Setting pagination properties

If the results of a search returns a large number of records, you can view the results in pages instead of single large list. You can set the pagination properties in BMC Remedy Developer Studio and in the BMC Remedy Mid Tier application to ensure that the results are displayed in pages.

The following topics are provided:

Setting pagination properties to view search results

To ensure that a pagination is available for the result lists, you can set the following properties in order of their precedence:

  • Max Entries Returned — If you set this value, the results list display the number of records equal to this value on one page. The remaining records are displayed in subsequent pages having number of records equal to this property value. If you have set this value, the Max Entries Returned By GetList property is not considered for pagination. Set using Definitions > Basic properties on any form in Developer Studio. For details about how to set form properties, see Setting basic form properties.
  • Max Entries Returned By GetList —  This property limits how many database records are returned from a search. For the results list, the property value is used for configuring the maximum number of results returned in one page and distributing the results list into subsequent pages having same number of records equal to this property value. If you have set the Max Entries Returned property, this property value is not used for pagination. Set using General > Server Information. For details about this property, see Setting the general tab on server information form.
  • View Level Size of Chunk for Result List — This property limits records in results list on form views.
  • Limit Number of Items returned — Set using User Preferences > My User Preferences. For details about this property, see  Setting the general tab on user preference form.

The minimum value of either the View Level Size of Chunk for Result List property or the Limit Number of Items returned property is provided to the server and this minimum value is compared with the Max Entries Returned form property. The smaller value is then used to display the form results list. If you do not provide a value for the Max Entries Returned form property, the Max Entries Returned By GetList server property is used for comparison.

User Scenarios

X = Lesser value between "View Level Size of Chunk for Result List" and "Limit Number of Items returned"  

Y = Lesser value between "Max Entries Returned" and X

If "Max Entries Returned" is not provided:

Y = Lesser value between "Max Entries Returned By GetList" and X

Y is the value used for displaying records in the results list.


  • If you have not provided value for any of the pagination properties, 1000 is the default value used for showing results in a results list.
  • If the value of any of the pagination properties Max Entries Returned, Max Entries Returned By GetList, or View Level Size of Chunk for Result List is greater than 1000, the default value of 1000 is considered for the page size.
  • To set the page size greater than 1000, set the value of the Limit Number of Items returned property to the required value, keeping the value of the other properties as 0.

The following table displays the list of values set for each property and the number of records displayed in the results list:


Max Entries

(Form property)

Max Entries
By GetList

(Server property)

View Level
Size of
Chunk for Result List

(Form View property)

Limit Number
of Items returned

(User Preference

Property value
used for


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  1. Andreas Mitterdorfer

    In 9.0 the default chunking value for result list seems to be 1000 for a form, as documented in the last (7) use case and the note.

    Please can you document wheter it is a fixed setting which cannot be changed or wheter there is a parameter controlling this.

    Feb 11, 2016 07:14
    1. Prachi Kalyani

      Sure Andreas.

      We will update the topic soon.



      Mar 17, 2016 04:36
    1. Punam Saxena

      Andreas Mitterdorfer: Hi Andreas, We can set the default value of the page size from mid-tier. I am in the process of getting more information from my SME and will document it will document it as son as I have it.

      Apr 11, 2016 07:12
    1. Sirisha Dabiru

      Hi Andreas Mitterdorfer

      The default chunking value for a result list is fixed and cannot be changed through any parameter.




      May 04, 2016 03:06
  2. Stephen Willis

    In fact you can change this. Edit the current user's ARS System User Preference Record. Set the value for Limit The Number of Items Returned" to Yes and define a value greater than 1000. The max is 9999. Log in and out of Mid Tier. This changes the pagination. You can see up to 9999 rows returned through mid tier. Works for me in 9.0.

    Aug 31, 2016 03:07
  3. Mohamed Zaheer

    Stephen Willis is absolutely true. the method he mentioned kicks out pagination. i Just tried (in mid-tier 9.1) and found out that its working.

    Mar 02, 2017 01:09