Setting database options
Use the Database tab to view and configure information about the database that you are using.
To display and update information about the database
- In a browser, open the AR System Administration Console, and click System > General > Server Information.
The AR System Administration: Server Information form appears.
- Click the Database tab.
AR System Administration: Server Information form — Database tab
(Click the image to expand it.)
The information displayed on this tab varies depending on the relational database you have installed.
Edit the options, as needed:
Database tab fields
Field Name Description Database Type Displays the type of database that the AR System server is using. Database Home (UNIX only) Displays the directory path of the underlying database that the AR System server is using. Database Name Displays the name of the database created for AR System in the underlying database server. Database Version Displays the version of the database that the AR System server is using. Database User Name Displays the user name that BMC Remedy AR System uses to access the database. Database Password (Oracle, Microsoft SQL Server databases only) Enables you to define the password that BMC Remedy AR System uses to access the database. The existing password is not displayed. To change the password, enter a value in the Database Password field. The default database password created by BMC Remedy AR System is AR#Admin#. If you changed the password and do not remember it or if you changed it outside AR System and must reflect the change in AR System, log on to the database as the database administrator and change it back to the default. If the encrypted password is in the ar.confconfiguration file, delete it from that file. Database Configuration File Displays the contents of the ardb configuration file used by the advanced BMC Remedy AR System feature that appends clauses to the SQL statements that create tables and indexes. For more information about the ardb file, see ardb.cfg or ardb.conf. System ID ID of the Oracle database you are accessing. This option has a value only if you are using an Oracle database. Service Name The two-task environment setting for remote access to an Oracle database. This option has a value only if you are using an Oracle database. Database Case Sensitive Indicates whether the database in use is case sensitive. This field is read-only. Request ID Uses Clustered Index (Microsoft SQL Server only) Indicates whether AR System creates the Request ID field as a clustered index to boost performance. By default, this option is selected. Store CLOB In-Row
(Oracle databases only) Specifies how Oracle CLOBs are stored:
- By default, this option is not selected, and CLOBs are created "out row." Out-row CLOBs can cause the database to grow rapidly.
- If this option is selected, CLOBs are created "in row." In-row CLOBs can degrade CPU performance.
Note: Before installing BMC Remedy AR System applications, select this option so that all database tables for applications are created in-row.
- Click Apply.