This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Server error log

The arerror.log file is always active, and logs all BMC Remedy AR System server error messages. Any message that represents a serious or fatal server error is reported in this file, including messages that cannot be returned to a user, or that are not appropriate for return.

The logged messages include information about termination of or failed server processes. A termination entry about a server process also appears for normal shutdown. For example, any time an BMC Remedy AR System server shuts down, a message is written to this file.

On Windows, this file is stored in the ARSystemInstallDir\arserver\Db directory. On UNIX systems, this file is stored in the ARSystemInstallDir/db directory. Check this file regularly to see if your servers are reporting errors.

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