Server error log
The arerror.log file is always active, and logs all BMC Remedy AR System server error messages. Any message that represents a serious or fatal server error is reported in this file, including messages that cannot be returned to a user, or that are not appropriate for return.
The logged messages include information about termination of or failed server processes. A termination entry about a server process also appears for normal shutdown. For example, any time an BMC Remedy AR System server shuts down, a message is written to this file.
On Windows, this file is stored in the ARSystemInstallDir\arserver\Db directory. On UNIX systems, this file is stored in the ARSystemInstallDir/db directory. Check this file regularly to see if your servers are reporting errors.