This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Separate online documentation for installation and upgrade

Starting with the 9.0.00 release, the installation and upgrade information of BMC Remedy Action Request (AR) System is available through the new BMC Remedy ITSM Suite 9.0 Deployment online documentation.

The BMC Remedy ITSM Suite 9.0 Deployment online documentation contains consolidated information of installation and upgrade procedures for all the components in the BMC Remedy IT Service Management (ITSM) Suite. This online documentation categorizes the components as:

  • Platform components: BMC Remedy AR System components and BMC Atrium Core components
  • Application components: BMC Remedy ITSM core components, BMC Service Request Management, BMC Service Level Management, and BMC Remedy ITSM Process Designer

The installation and upgrade information for BMC Remedy AR System is no longer available in the BMC Remedy AR System online documentation.

Continue to refer to the BMC Remedy AR System online documentation for information about configuring after installation.

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