This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Saving or exporting BMC Remedy AR System reports

You can save or export AR System data to use in AR System forms, in a spreadsheet, or in other applications. You can also save or export non-AR System data from another application to use in an AR System form.

The file formats that you select for exporting depend on the original data source and how you will use the data. File formats for BMC Remedy AR System reports are explained in the following sections.

The following topics provide information about how to save or export BMC Remedy AR System reports:

Using AR Export format

AR Export (.arx) is the default file type. It yields the cleanest results when data is exported and imported within AR System. The AR Export format properly formats data that you import into an AR System form by using BMC Remedy Data Import.

Note

When an attachment is exported in AR Export format from a browser, a .zip file is created that includes the .arx file and the attachments.

Using AR XML format

AR XML (.xml) is a BMC Remedy XML standard derived from the W3C XForm standard, and it contains several elements that are required for AR System use. To import XML data into an AR System form by using BMC Remedy Data Import, your data must conform to the AR XML data specification. Data exported to the AR XML file type conforms to this specification. You can also convert XML data obtained outside AR System to the AR XML standard.

Conversely, you can export AR XML data, parse it with any tool that parses documents that conform to the XForm specification, and use the data outside AR System. For information about XForms, see the W3C website.

Attachments are handled in the same manner as in the .arx file type.

Note

When you export AR System data from Crystal Reports to HTML 3.2, HTML 4.0, or XML, your default export directory depends on whether your computer is connected to a network. If your computer is connected to a network, and your login profile has a temporary directory setting under Windows, your default export directory will be %USERPROFILE%\LocalSettings\Temp. If your computer is not connected to a network your export will default to whatever temporary directory is set in your Windows environment settings, for example, C:\Temp or C:\Windows\Temp.

Using comma-separated values format

You can use the comma-separated values (.csv) format if you plan to use the report data in other applications, such as Crystal Enterprise or in spreadsheets. For example, if you want to use the report data in a Microsoft Excel spreadsheet, export it as a .csv file, open Excel, and import the data into the Excel file.

Note

You cannot export the content of an attachment with a .csv file. If you export a .csv file with an attachment, only the file name of the attachment is exported.

Using record, column, and compressed formats

When you select Record, Column, or Compressed format in the ReportCreator form in a browser, the report is saved as an HTML file (for example, report.rep.html).

Also, the compressed format is not supported in a browser. If you select Compressed as the report format, the report is displayed in Column format instead.

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