This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Sample SilkPerformer script


Following is an example of a complete SilkPerformer script.
/*
\---------------------------------------------------------------------\-
Sample SilkPerformer script for updating an incident.
For simplicity, all functions and variables have been put in here without using a header file.
Please use as reference only. It will not work in your environment as it is test data dependent.
\\
Steps:
1. As a support user, login to the homepage.
2. Click on Incident Management Console link.
3. Select an entry from the incident table and click view button.
4. The Incident form opens with the chosen entry. Change Status field to In Progress. Save.
5. Change Status field to Resolved. Open Status Reason menu and select "No Further Action Required".
Enter some text in the Resolution field. Save.
6. Logout.
\---------------------------------------------------------------------\-
\*/
\\
@codepage(1252)
\\
benchmark SilkPerformerRecorder
\\
use "WebAPI.bdh"
use "Remedy.bdh"
\\
\\
dcluser
user
VUser_IT03
transactions
TInit           : begin;
TUpdateIncident : 6;
TFinish         : end;
\\
const
MAX_INT_ARRAY2 := 100;
MAX_LEN := 255;
\\
var
gsWebServerPort         : number init 443;
gsWebContext            : string(50) init "onbmc/arsys";
gsWebProtocol           : string init "https";
gsWebServer             : string(50) init "onbmc.com";
gsARServer              : string(50) init "onbmc-s";
gnTxCount               : number init 1;
gnRefreshCount          : number init 0;
gsSupportCompany        : string init "Performance Inc.";
gsCustomerCompanyPrefix : string init "Company";
gsSiteNamePrefix        : string init "Site";
bIsLogout               : boolean init true;
gbError                 : boolean init false;
\\
gsUsername,gsPassword,gsCustomerFirstname,gsCustomerLastname : string;
gsIfModifiedDate, gsIncidentInstanceID, gsSummary, gsSupportGroup, gsIncidentSummary, gsIncidentReportedDate, gsIncidentID : string;
csvfile, gnTotalAssignedWork, gnTotalTicketsForApproval,gnCurrentTime,gnNumResult,gnElementNum : number;
gaRequestID, gaDBIncidentID, gaSupportGroupID, gaSummary, gaCustomerFirstName : array\[MAX_INT_ARRAY2\] of string(50);
gaRequestInstanceID01 : array\[MAX_INT_ARRAY2\] of string(100);
\\
\\
\\
dclrand
rSmallText : RndStr(" ABCDEFGHIJKLMNOPQRSTUVWXYZ abcdefghijklmnopqrstuvwxyz 0123456789 ,.?\! ", 20..50);
rMediumText : RndStr(" ABCDEFGHIJKLMNOPQRSTUVWXYZ abcdefghijklmnopqrstuvwxyz 0123456789 ,.?\! ", 100..2000);
rLookOverPage : RndUniF(3.0..15.0);
rShortTyping : RndUniF(5.0..10.0);
rMediumTyping : RndUniF(11.0..20.0);
rLongTyping : RndUniF(21.0..60.0);
rMenuSelection : RndUniF(1.0..5.0);
rClickButton : RndUniF(1.0..4.0);
\\
\\
dclfunc
//---------------------------------------------------------------------\-
// FUNCTION: initialize
//---------------------------------------------------------------------\-
function fInitialize
var
nTime : number;
begin
WebSetBrowser(WEB_BROWSER_MSIE8);
WebSetStandardHost(gsWebServer,gsWebServerPort);
\\
MeasureCalculatePercentiles("", MEASURE_TIMER_RESPONSETIME, FALSE,0.9, 67);
RemedyInit();
FormatDateTime(GetCurrentDate(), GetCurrentTime(), "%a, %d %b %Y %H:%M:%S %Z", gsIfModifiedDate);
gnCurrentTime := GetCurrentTime();
end fInitialize;
\\
\\
//---------------------------------------------------------------------\-
// FUNCTION: verify error
//---------------------------------------------------------------------\-
function verifyError(pInStr : String(50000); pCaller: string optional) : boolean
var
error : boolean;
begin
error := true;
\\
if StrSearch(pInStr,"Incorrect login parameters.",STR_SEARCH_FIRST) > 0 then
print("ARERR 9295: Incorrect login parameters", \-1);
elseif StrSearch(pInStr,"ARERR \[9201\] Session is invalid or has timed out.",STR_SEARCH_FIRST) > 0 then
print("Login: Session is invalid or has timed out",-1);
elseif StrSearch(pInStr,"Session is invalid or has timed out",STR_SEARCH_FIRST) > 0 then
print("Session is invalid", \-1);
elseif StrSearch(pInStr, "ARERR \[9386\]", STR_SEARCH_FIRST) > 0 then
print("ARERR \[9386\] Security Exception", \-1);
elseif StrSearch(pInStr, "Cannot establish a network connection to the AR System server", STR_SEARCH_FIRST) > 0 then
print("ARERR\[90\]Cannot establish a network connection to the AR", \-1);
elseif StrSearch(pInStr, "Network protocol/data error", STR_SEARCH_FIRST) > 0 then
print("Network protocol/data error. User"\+ gsUsername+" from "+pCaller+". Assigned Work: "+string(gnTotalAssignedWork)+ ".Selected ID "+gaRequestID\[gnElementNum\], \-1);
elseif StrSearch(pInStr, "ARERR\[9940\]", STR_SEARCH_FIRST) > 0 then
print("ARERR\[9940\]time-out during plug-in call ", \-1);
elseif StrSearch(pInStr, "Timeout during data retrieval due to busy server", STR_SEARCH_FIRST) > 0 then
print("ARERR\[93\]Timeout during data retrieval due to busy server ", \-1);
elseif StrSearch(pInStr, "Timeout during database update", STR_SEARCH_FIRST) > 0 then
print("ARERR\[92\]Timeout during data retrieval due to busy server", \-1);
elseif StrSearch(pInStr, "RPC call failed", STR_SEARCH_FIRST) > 0 then
print("ARERR\[91\]RPC call failed. ONC/RPC call timed out.", \-1);
else
error := false;
end;
\\
verifyError := error;
end verifyError;
\\
//---------------------------------------------------------------------\-
// FUNCTION: login
//---------------------------------------------------------------------\-
function fLogin
begin
WebPageUrl(gsWebProtocol+"://standardhost/"+gsWebContext+"", "BMC Remedy Mid Tier 7.6 - Login");
\\
// login to homepage
WebPageAddUrl("../../7.6.04%20Build%20002%20201012210700/uds.js", ARSYS_FORMS_W28_RAAS_AR3_ENG_REM002_login);
WebPageAddUrl("udd.js", ARSYS_FORMS_W28_RAAS_AR3_ENG_REM003_login);
WebPageAddUrl("/arsys/servlet/LicenseReleaseServlet", ARSYS_SERVLET_LICENSERELEASESERV006_login);
WebPageSubmit("loginForm", LOGINFORM001, "LoginServlet"); // Form 1
WebRemedyBackChannelUrl(gsWebProtocol+"://standardhost/"+gsWebContext+"/BackChannel/", "BackChannel - GetURLForForm",ARSYS_BACKCHANNEL_004_login);
WebPageAddUrl("../../7.6.04%20Build%20002%20201012210700/uds.js", ARSYS_FORMS_W28_RAAS_AR3_ENG_REM007_login);
WebPageAddUrl("udd.js", ARSYS_FORMS_W28_RAAS_AR3_ENG_REM008_login);
WebPageAddUrl("../../SHR:OverviewConsole/Default%20User%20View/udd.js", ARSYS_FORMS_W28_RAAS_AR3_ENG_REM011_login);
WebPageUrl(gsWebProtocol+"://standardhost/"+gsWebContext+"/forms/"+gsARServer+"/SHR%3ALandingConsole/Default+Administrator+View/", "/arsys/forms/"+gsARServer+"/SHR%3ALandingConsole/Default+Ad",ARSYS_FORMS_W28_RAAS_AR3_ENG_REM005_login);
WebRemedyBackChannelUrl(gsWebProtocol+"://standardhost/"+gsWebContext+"/BackChannel/", "BackChannel - ExecuteService", ARSYS_BACKCHANNEL_009_login);
WebRemedyBackChannelUrl(gsWebProtocol+"://standardhost/"+gsWebContext+"/BackChannel/","BackChannel - GetHTMLScriptForViewField", ARSYS_BACKCHANNEL_010_login);
WebPageUrl(gsWebProtocol+"://standardhost/"+gsWebContext+"/forms/"+gsARServer+"/SHR%3ALandingConsole/Default%20Administrator%20View/AppList.html", "AppList.html", ARSYS_FORMS_W28_RAAS_AR3_ENG_REM013_login);
WebRemedyBackChannelUrl(gsWebProtocol+"://standardhost/"+gsWebContext+"/BackChannel/", "BackChannel - GetEntryList",ARSYS_BACKCHANNEL_014_login);
WebRemedyBackChannelUrl(gsWebProtocol+"://standardhost/"+gsWebContext+"/BackChannel/", "BackChannel - ExecuteService (#1)",ARSYS_BACKCHANNEL_015_login);
WebParseDataBoundEx(gsSupportGroup, STRING_COMPLETE, "\|", 1, "\"", WEB_FLAG_IGNORE_WHITE_SPACE, 1);
WebRemedyBackChannelUrl(gsWebProtocol+"://standardhost/"+gsWebContext+"/BackChannel/", "BackChannel - GetTableEntryList",ARSYS_BACKCHANNEL_016_login);
\\
//assumes there are results to show on homepage
WebRemedyBackChannelUrl(gsWebProtocol+"://standardhost/"+gsWebContext+"/BackChannel/", "BackChannel - GetTableEntryList (#1)", ARSYS_BACKCHANNEL_017_login);
WebRemedyBackChannelUrl(gsWebProtocol+"://standardhost/"+gsWebContext+"/BackChannel/", "BackChannel - GetEntryList (#1)", ARSYS_BACKCHANNEL_018_login);
end fLogin;
\\
//---------------------------------------------------------------------\-
// FUNCTION: logout
//---------------------------------------------------------------------\-
function fLogout
begin
WebPageUrl(gsWebProtocol+"://standardhost/"+gsWebContext+"/servlet/LogoutServlet", "BMC Remedy Mid Tier 7.6 - Logout");
bIsLogout := true;
end fLogout;
\\
\\
//---------------------------------------------------------------------\-
// FUNCTION: parse assigned work results
//---------------------------------------------------------------------\-
/\* sample output to parse
\{i:"INC000000000004",d:\[
\{v:"INC000000000005",p:"INC000000000005"\},
\{v:"This is for Incident updaters 1277772080686",p:"This is for Incident updaters 1277772080686"\},
\{v:"",t:0,p:""\},
\{v:"Medium",p:"2"\},
\{v:"Pending",p:"3"\},
\{v:"05555-Test User",p:"05555-Test User"\},
\{v:"",t:0,p:""\},
\{v:"Perf_SupportGroup_00028",p:"Perf_SupportGroup_00028"\},
\{v:"Within the Service Target",p:"1"\},
\{v:"User",p:"User"\},
\{v:"00160-Test",p:"00160-Test"\},
\{v:"Client Hold",p:"13000"\},
\{v:"ID648320524153_kApTAUHcRAATSEA",p:"ID648320524153_kApTAUHcRAATSEA"\},
\{v:"Perf_SupportGroup_00028",p:"Perf_SupportGroup_00028"\},
\{v:"",t:0,p:""\},
\{v:"05555-Test",p:"05555-Test"\},
\{v:"",t:0,p:""\},
\{v:"",p:""\},
\{v:"SGP000000000042",p:"SGP000000000042"\},
\{v:"3-Medium",p:"3000"\},
\{v:"",t:0,p:""\},
\{v:"",t:0,p:""\},
\{v:"",t:0,p:""\},
\{v:"6/28/2010 5:41:20 PM",p:"1277772080"\},
\{v:"",t:0,p:""\},
\{v:"User Service Restoration",p:"0"\},
\{v:"###",p:"###"\},
\{v:"Company1",p:"Company1"\},
\{v:"PPL000000000170",p:"PPL000000000170"\},
\{v:"Client Hold",p:"13000"\},
\{v:"",t:0,p:""\},
\{v:"2-Significant/Large",p:"2000"\},
\{v:"6/28/2010 5:40:31 PM",p:"1277772031"\},
\{v:"",t:0,p:""\}\],
rc:-1\},
\*/
function fParseAssignedWorkResults(inStr : string(900000))
var
strNum,strNum2, strTemp : string;
i, j, loopMax, counter : number;
aInfo : array\[MAX_INT_ARRAY2\] of string(100000);
begin
// Find number of returned elements
//getbulktable call for this return 2 table results.
StrSearchDelimited(strNum,STRING_COMPLETE,inStr,"\",n:",1,",",1,STR_SEARCH_FIRST);
gnTotalAssignedWork := number(strNum);
\\
//print("Total Assigned Work: " \+string(gnTotalAssignedWork), OPT_DISPLAY_ALL, TEXT_RED);
\\
//default table chunking shows only 50 entries.
if gnTotalAssignedWork > 50 then
gnTotalAssignedWork := 50
end;
\\
for j := 1 to (gnTotalAssignedWork) do
StrSearchDelimited(aInfo\[j\],STRING_COMPLETE,inStr,"\{i:",1,"\],rc:",1,STR_SEARCH_FIRST);
//print("Line "\+ string(j)+":"+aInfo\[j\], OPT_DISPLAY_ALL, TEXT_RED);
end;
\\
// Now loop through each element in aInfo and parse for the values.
for i := 1 to gnTotalAssignedWork do
StrSearchDelimited(gaDBIncidentID\[i\],STRING_COMPLETE,aInfo\[i\],"\"",1,"\"",1,STR_SEARCH_FIRST);
//print("DB Incident ID: " + gaDBIncidentID\[i\], OPT_DISPLAY_ALL, TEXT_RED);
\\
StrSearchDelimited(gaRequestID\[i\],STRING_COMPLETE,aInfo\[i\],"\{v:\"",1,"\"",1,STR_SEARCH_NEXT);
//print("Request ID: " + gaRequestID\[i\], OPT_DISPLAY_ALL, TEXT_RED);
\\
StrSearchDelimited(gaSummary\[i\],STRING_COMPLETE,aInfo\[i\],"\{v:\"",1,"\"",1,STR_SEARCH_NEXT);
//print("Summary: " + gaSummary\[i\], OPT_DISPLAY_ALL, TEXT_RED);
\\
StrSearchDelimited(gaCustomerFirstName\[i\],STRING_COMPLETE,aInfo\[i\],"\{v:\"",9,"\"",1,STR_SEARCH_NEXT);
//print("Customer First Name: " + gaCustomerFirstName\[i\], OPT_DISPLAY_ALL, TEXT_RED);
\\
StrSearchDelimited(gaRequestInstanceID01\[i\],STRING_COMPLETE,aInfo\[i\],"\{v:\"",2,"\"",1,STR_SEARCH_NEXT);
//print("Request Instance ID 01: " + gaRequestInstanceID01\[i\], OPT_DISPLAY_ALL, TEXT_RED);
\\
StrSearchDelimited(gaSupportGroupID\[i\],STRING_COMPLETE,aInfo\[i\],"\{v:\"",6,"\"",1,STR_SEARCH_NEXT);
//print("Support Group ID: " + gaSupportGroupID\[i\], OPT_DISPLAY_ALL, TEXT_RED);
end;
end fParseAssignedWorkResults;
\\
\\
//---------------------------------------------------------------------\-
// FUNCTION: open incident management console
//---------------------------------------------------------------------\-
function fOpenIncidentManagementConsole
var
buffer : string(900000);
sNumResult : string;
begin
MeasureStart("Open Incident Management Console");
WebPageAddUrl("../forms/"+gsARServer+"/HPD:Incident%20Management%20Console/Default%20User%20View%20(Manager)/form.js/f68cb2ed.js", ARSYS_FORMS_W28_RAAS_AR3_ENG_REM020_incconsole);
WebPageAddUrl("../forms/"+gsARServer+"/HPD:Incident%20Management%20Console/Default%20User%20View%20(Manager)/udd.js", ARSYS_FORMS_W28_RAAS_AR3_ENG_REM021_incconsole);
WebRemedyBackChannelUrl(gsWebProtocol+"://standardhost/"+gsWebContext+"/BackChannel/","BackChannel - GetHTMLScriptForViewField (#1)", ARSYS_BACKCHANNEL_019_incconsole);
WebRemedyBackChannelUrl(gsWebProtocol+"://standardhost/"+gsWebContext+"/BackChannel/", "BackChannel - ExecuteService (#2)",ARSYS_BACKCHANNEL_022_incconsole);
\\
//list of assigned tickets
WebParseDataBound(buffer,sizeof(buffer), Null, Null);
WebParseDataBoundEx(gsIncidentID, STRING_COMPLETE, "d:\[\{v:\"", 1, "\"", WEB_FLAG_IGNORE_WHITE_SPACE, 1);
WebParseDataBoundEx(sNumResult, STRING_COMPLETE, "n:", 1, ",", WEB_FLAG_IGNORE_WHITE_SPACE, 1);
WebRemedyBackChannelUrl(gsWebProtocol+"://standardhost/"+gsWebContext+"/BackChannel/", "BackChannel - GetTableEntryList (#2)", ARSYS_BACKCHANNEL_023_incconsole);
\\
fParseAssignedWorkResults(buffer);
\\
gnNumResult := number(sNumResult);
if gnNumResult > 0 then
WebRemedyBackChannelUrl(gsWebProtocol+"://standardhost/"+gsWebContext+"/BackChannel/", "BackChannel - GetTableEntryList (#3)", ARSYS_BACKCHANNEL_024_incconsole);
end;
MeasureStop("Open Incident Management Console");
end  fOpenIncidentManagementConsole;
\\
//---------------------------------------------------------------------\-
// FUNCTION: refresh incident console
//---------------------------------------------------------------------\-
function fRefreshIncidentConsole
var
begin
MeasureStart("Refresh Incident Console");
WebRemedyBackChannelUrl(gsWebProtocol+"://standardhost/"+gsWebContext+"/BackChannel/","BackChannel - GetEntryList (#2)", RAAS3_ARSYS_BACKCHANNEL_027_refreshConsole);
WebRemedyBackChannelUrl(gsWebProtocol+"://standardhost/"+gsWebContext+"/BackChannel/","BackChannel - GetEntryList (#3)", RAAS3_ARSYS_BACKCHANNEL_028_refreshConsole);
WebRemedyBackChannelUrl(gsWebProtocol+"://standardhost/"+gsWebContext+"/BackChannel/","BackChannel - GetEntryList (#4rf)", RAAS3_ARSYS_BACKCHANNEL_029_refreshConsole);
WebRemedyBackChannelUrl(gsWebProtocol+"://standardhost/"+gsWebContext+"/BackChannel/","BackChannel - GetEntryList (#5rf)", RAAS3_ARSYS_BACKCHANNEL_030_refreshConsole);
WebRemedyBackChannelUrl(gsWebProtocol+"://standardhost/"+gsWebContext+"/BackChannel/","BackChannel - GetTableEntryList (#3rf)", RAAS3_ARSYS_BACKCHANNEL_031_refreshConsole);
WebRemedyBackChannelUrl(gsWebProtocol+"://standardhost/"+gsWebContext+"/BackChannel/","BackChannel - ExecuteService (#3rf)", RAAS3_ARSYS_BACKCHANNEL_032_refreshConsole);
WebRemedyBackChannelUrl(gsWebProtocol+"://standardhost/"+gsWebContext+"/BackChannel/","BackChannel - GetTableEntryList (#4rf)", RAAS3_ARSYS_BACKCHANNEL_033_refreshConsole);
MeasureStop("Refresh Incident Console");
end fRefreshIncidentConsole;
\\
\\
\\
\\
dcltrans
//---------------------------------------------------------------------\-
// TRANSACTION: initialization
//---------------------------------------------------------------------\-
transaction TInit
begin
fInitialize();
// File format: loginUsername\|password
If FileCSVLoadGlobal(csvfile,"IT03.txt","\|") then
FileGetNextRow(csvFile);
gsUsername := FileGetCol(csvFile, 1, MAX_LEN);
gsPassword := FileGetCol(csvFile, 2, MAX_LEN);;
end;
fLogin();
end TInit;
\\
//---------------------------------------------------------------------\-
// TRANSACTION: update incident
//---------------------------------------------------------------------\-
transaction TUpdateIncident
var
buffer : string(900000);
n : number;
begin
if gbError then
fLogin();
gbError := false;
print("Re-login"+gsUsername,-1);
end;
\\
Thinktime(rClickButton);
\\
// Open Incident Management Console
if bIsLogout then
fOpenIncidentManagementConsole();
bIsLogout := false;
Thinktime(rClickButton);
end;
\\
// Click incident console refresh twice during an hour; at 10 mins and 20 mins
if (GetCurrentTime() >= (gnCurrentTime + 600)) and (gnRefreshCount < 1) then
fRefreshIncidentConsole();
gnRefreshCount := gnRefreshCount+1;
elseif (GetCurrentTime() >= (gnCurrentTime + 1200)) and (gnRefreshCount < 2) then
fRefreshIncidentConsole();
gnRefreshCount := gnRefreshCount+1;
end;
\\
Thinktime(rLookOverPage);
\\
// Select an entry randomly
if gnTotalAssignedWork > 0 then
Thinktime(rClickButton);
gnElementNum := RndUniN(1..gnTotalAssignedWork);
\\
MeasureStart("Select Assigned Entry");
WebParseDataBound(buffer,sizeof(buffer), Null, Null);
WebRemedyBackChannelUrl(gsWebProtocol+"://standardhost/"+gsWebContext+"/BackChannel/","BackChannel - GetTableEntryList (#4)", RAAS3_ARSYS_BACKCHANNEL_019);
MeasureStop("Select Assigned Entry");
\\
if verifyError(buffer) then
gbError := true;
return 1;
end;
\\
// Click View
MeasureStart("View Incident");
WebPageAddUrl("../forms/"+gsARServer+"/HPD:Help%20Desk/Best%20Practice%20View/udd.js",RAAS3_ARSYS_FORMS_W28_RAAS_AR3_E021);
WebRemedyBackChannelUrl(gsWebProtocol+"://standardhost/"+gsWebContext+"/BackChannel/","BackChannel - GetOpenWindowQueryVF", RAAS3_ARSYS_BACKCHANNEL_020);
WebRemedyBackChannelUrl(gsWebProtocol+"://standardhost/"+gsWebContext+"/BackChannel/","BackChannel - ExecuteService (#3)", RAAS3_ARSYS_BACKCHANNEL_022);
WebRemedyBackChannelUrl(gsWebProtocol+"://standardhost/"+gsWebContext+"/BackChannel/","BackChannel - GetEntryList (#2)", RAAS3_ARSYS_BACKCHANNEL_023);
WebRemedyBackChannelUrl(gsWebProtocol+"://standardhost/"+gsWebContext+"/BackChannel/","BackChannel - GetTableEntryList (#5)", RAAS3_ARSYS_BACKCHANNEL_024);
MeasureStop("View Incident");
\\
// Change status to In Progress. Save.
MeasureStart("Update Incident to In Progress");
WebRemedyBackChannelPost(gsWebProtocol+"://standardhost/"+gsWebContext+"/BackChannel/", "<?xml version='1.0'?>\r\n"
"<RemedyXml operation=\"SetEntry\">\r\n"
"  <int name=\"windowId\">3</int>\r\n"
"  <string name=\"server\">"+gsARServer+"</string>\r\n"
"  <string name=\"schema\">HPD:Help Desk</string>\r\n"
"  <string name=\"screen_name\">ARRoot1295377360795</string>\r\n"
"  <Array name=\"entry_ids\">\r\n"
"    <int>"+gaDBIncidentID\[gnElementNum\]+"</int>\r\n"//INC000000052592
"  </Array>\r\n"
"  <long name=\"timestamp\">1295356458</long>\r\n"
"  <Array name=\"fields\">\r\n"
"    <int>1714200</int>\r\n"
"    <int>301520600</int>\r\n"
"    <int>302199600</int>\r\n"
"    <int>1714600</int>\r\n"
"    <int>301825700</int>\r\n"
"    <int>1000003684</int>\r\n"
"    <int>1000003685</int>\r\n"
"    <int>1000000058</int>\r\n"
"    <int>1000000077</int>\r\n"
"    <int>301398600</int>\r\n"
"    <int>1714700</int>\r\n"
"    <int>270002020</int>\r\n"
"    <int>303760000</int>\r\n"
"    <int>1000000397</int>\r\n"
"    <int>1000000398</int>\r\n"
"    <int>301608900</int>\r\n"
"    <int>303021800</int>\r\n"
"    <int>1719800</int>\r\n"
"    <int>1715400</int>\r\n"
"    <int>303021700</int>\r\n"
"    <int>1000000736</int>\r\n"
"    <int>1000000735</int>\r\n"
"    <int>1000000734</int>\r\n"
"    <int>1000000733</int>\r\n"
"    <int>1000000732</int>\r\n"
"    <int>1715300</int>\r\n"
"    <int>1000000687</int>\r\n"
"    <int>1000000688</int>\r\n"
"    <int>1715200</int>\r\n"
"    <int>303903500</int>\r\n"
"    <int>1000002700</int>\r\n"
"    <int>303903600</int>\r\n"
"    <int>1717500</int>\r\n"
"    <int>1000000976</int>\r\n"
"    <int>1000000975</int>\r\n"
"    <int>303021900</int>\r\n"
"    <int>303761200</int>\r\n"
"    <int>1000001221</int>\r\n"
"    <int>303761000</int>\r\n"
"    <int>303760900</int>\r\n"
"    <int>1000005124</int>\r\n"
"    <int>1000005125</int>\r\n"
"    <int>1000013</int>\r\n"
"    <int>3003400</int>\r\n"
"    <int>1000031</int>\r\n"
"    <int>1000000150</int>\r\n"
"    <int>301398900</int>\r\n"
"    <int>301399000</int>\r\n"
"    <int>1000000719</int>\r\n"
"    <int>1714800</int>\r\n"
"    <int>303021600</int>\r\n"
"    <int>302831300</int>\r\n"
"    <int>1719100</int>\r\n"
"    <int>1001500</int>\r\n"
"    <int>1001400</int>\r\n"
"    <int>1000000724</int>\r\n"
"    <int>1000000642</int>\r\n"
"    <int>302889100</int>\r\n"
"    <int>303070300</int>\r\n"
"    <int>303530000</int>\r\n"
"    <int>7</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"field_values\">\r\n"
"    <int>BMC.ASSET</int>\r\n"
"    <int>BMC.ASSET</int>\r\n"
"    <int>1</int>\r\n"
"    <int>BMC.ASSET</int>\r\n"
"    <int>DONE</int>\r\n"
"    <int>Best Practice View</int>\r\n"
"    <int>1=1</int>\r\n"
"    <int>"+gsUsername+"</int>\r\n"
"    <int>0</int>\r\n"
"    <int>8000 General Information</int>\r\n"
"    <int>BMC.ASSET.SANDBOX</int>\r\n"
"    <int>keyIncident</int>\r\n"
"    <int>Performance Inc.</int>\r\n"
"    <int>0</int>\r\n"
"    <int>3</int>\r\n"
"    <int>3 Pending</int>\r\n"
"    <int>In Progress</int>\r\n"
"    <int>200 No</int>\r\n"
"    <int>0 Yes</int>\r\n"
"    <int>Medium</int>\r\n"
"    <int>0</int>\r\n"
"    <int>0</int>\r\n"
"    <int>"+gsUsername+"</int>\r\n"
"    <int>"+gaSupportGroupID\[gnElementNum\]+"</int>\r\n"//SGP000000000040
"    <int>0</int>\r\n"
"    <int>0 Yes</int>\r\n"
"    <int>18000</int>\r\n"
"    <int>18000</int>\r\n"
"    <int>0 Yes</int>\r\n"
"    <int>###</int>\r\n"
"    <int>"+gaSummary\[gnElementNum\]+"</int>\r\n"
"    <int>PerfSite</int>\r\n"
"    <int>en</int>\r\n"
"    <int>Client Action Required</int>\r\n"
"    <int>3 Pending</int>\r\n"
"    <int>User Service Restoration</int>\r\n"
"    <int>"+gsCustomerFirstname+" "+gsCustomerLastname+"</int>\r\n"//00100-Test User
"    <int>"+gaSupportGroupID\[gnElementNum\]+"</int>\r\n"//SGP000000000040
"    <int>"+gsCustomerFirstname+"</int>\r\n"//00100-Test
"    <int>"+gsCustomerLastname+"</int>\r\n"//User
"    <int>18000</int>\r\n"
"    <int>18000</int>\r\n"
"    <int>1 No</int>\r\n"
"    <int>BMC.ASSET</int>\r\n"
"    <int>0 New Request After Submit</int>\r\n"
"    <int></int>\r\n"
"    <int>1 No</int>\r\n"
"    <int>0 Internal</int>\r\n"
"    <int>1295355671</int>\r\n"
"    <int>20 No</int>\r\n"
"    <int>1 Yes</int>\r\n"
"    <int>0 Never</int>\r\n"
"    <int>200 First Name</int>\r\n"
"    <int>100 \[First name\] \[Middle name\] \[Last name\]</int>\r\n"
"    <int>200 <Search using First Name></int>\r\n"
"    <int>0</int>\r\n"
"    <int>0</int>\r\n"
"    <int>0</int>\r\n"
"    <int>22</int>\r\n"
"    <int>"+gsCustomerFirstname+" "+gsCustomerLastname+"</int>\r\n"//00100-Test User
"    <int>2 In Progress</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"field_types\">\r\n"
"    <int>4</int>\r\n"
"    <int>4</int>\r\n"
"    <int>2</int>\r\n"
"    <int>4</int>\r\n"
"    <int>4</int>\r\n"
"    <int>4</int>\r\n"
"    <int>4</int>\r\n"
"    <int>4</int>\r\n"
"    <int>2</int>\r\n"
"    <int>6</int>\r\n"
"    <int>4</int>\r\n"
"    <int>4</int>\r\n"
"    <int>4</int>\r\n"
"    <int>2</int>\r\n"
"    <int>2</int>\r\n"
"    <int>6</int>\r\n"
"    <int>4</int>\r\n"
"    <int>6</int>\r\n"
"    <int>6</int>\r\n"
"    <int>4</int>\r\n"
"    <int>2</int>\r\n"
"    <int>2</int>\r\n"
"    <int>4</int>\r\n"
"    <int>4</int>\r\n"
"    <int>2</int>\r\n"
"    <int>6</int>\r\n"
"    <int>7</int>\r\n"
"    <int>7</int>\r\n"
"    <int>6</int>\r\n"
"    <int>4</int>\r\n"
"    <int>4</int>\r\n"
"    <int>4</int>\r\n"
"    <int>4</int>\r\n"
"    <int>4</int>\r\n"
"    <int>6</int>\r\n"
"    <int>4</int>\r\n"
"    <int>4</int>\r\n"
"    <int>4</int>\r\n"
"    <int>4</int>\r\n"
"    <int>4</int>\r\n"
"    <int>7</int>\r\n"
"    <int>7</int>\r\n"
"    <int>6</int>\r\n"
"    <int>4</int>\r\n"
"    <int>6</int>\r\n"
"    <int>0</int>\r\n"
"    <int>6</int>\r\n"
"    <int>6</int>\r\n"
"    <int>7</int>\r\n"
"    <int>6</int>\r\n"
"    <int>6</int>\r\n"
"    <int>6</int>\r\n"
"    <int>6</int>\r\n"
"    <int>6</int>\r\n"
"    <int>6</int>\r\n"
"    <int>2</int>\r\n"
"    <int>2</int>\r\n"
"    <int>2</int>\r\n"
"    <int>2</int>\r\n"
"    <int>4</int>\r\n"
"    <int>6</int>\r\n"
"  </Array>\r\n"
"  <bool name=\"reload\">1</bool>\r\n"
"  <Array name=\"t_dirty_data\"></Array>\r\n"
"</RemedyXml>", STRING_COMPLETE, "text/plain; charset=UTF-8", "/raas3/arsys/BackChannel/ - SetEntry");
WebRemedyBackChannelUrl(gsWebProtocol+"://standardhost/"+gsWebContext+"/BackChannel/","BackChannel - GetTableEntryList (#6)", RAAS3_ARSYS_BACKCHANNEL_025);
WebRemedyBackChannelUrl(gsWebProtocol+"://standardhost/"+gsWebContext+"/BackChannel/","BackChannel - ExecuteService (#4)", RAAS3_ARSYS_BACKCHANNEL_026);
MeasureStop("Update Incident to In Progress");
\\
// Wait before change status to resolve. Give milestone a chance. If after 1 minute, have not set to resolve, milestone action will trigger.
n := RndUniN(1..3);
if n < 3 then
Thinktime(rClickButton);
else
Thinktime(65.0);
end;
\\
// Change status to resolved. Open status reason menu
WebRemedyBackChannelUrl(gsWebProtocol+"://standardhost/"+gsWebContext+"/BackChannel/", "BackChannel - ExpandMenu",RAAS3_ARSYS_BACKCHANNEL_027);
WebRemedyBackChannelUrl(gsWebProtocol+"://standardhost/"+gsWebContext+"/BackChannel/", "BackChannel - GetEntryList (#3)", RAAS3_ARSYS_BACKCHANNEL_028);
\\
// Type in resolution notes.
Thinktime(rMediumTyping);
\\
// Save to modify to resolved.
MeasureStart("Update Incident to Resolved");
WebRemedyBackChannelUrl(gsWebProtocol+"://standardhost/"+gsWebContext+"/BackChannel/","BackChannel - GetEntryList (#4)", RAAS3_ARSYS_BACKCHANNEL_029);
WebRemedyBackChannelPost(gsWebProtocol+"://standardhost/"+gsWebContext+"/BackChannel/", "<?xml version='1.0'?>\r\n"
"<RemedyXml operation=\"SetEntry\">\r\n"
"  <int name=\"windowId\">3</int>\r\n"
"  <string name=\"server\">"+gsARServer+"</string>\r\n"
"  <string name=\"schema\">HPD:Help Desk</string>\r\n"
"  <string name=\"screen_name\">ARRoot1295377360795</string>\r\n"
"  <Array name=\"entry_ids\">\r\n"
"    <int>"+gaDBIncidentID\[gnElementNum\]+"</int>\r\n"//INC000000052592
"  </Array>\r\n"
"  <long name=\"timestamp\">1295356491</long>\r\n"
"  <Array name=\"fields\">\r\n"
"    <int>1714200</int>\r\n"
"    <int>301520600</int>\r\n"
"    <int>302199600</int>\r\n"
"    <int>1714600</int>\r\n"
"    <int>301825700</int>\r\n"
"    <int>1000003684</int>\r\n"
"    <int>1000003685</int>\r\n"
"    <int>1000000058</int>\r\n"
"    <int>1000000077</int>\r\n"
"    <int>301398600</int>\r\n"
"    <int>1714700</int>\r\n"
"    <int>270002020</int>\r\n"
"    <int>303760000</int>\r\n"
"    <int>1000000397</int>\r\n"
"    <int>1000000398</int>\r\n"
"    <int>301608900</int>\r\n"
"    <int>303021800</int>\r\n"
"    <int>1719800</int>\r\n"
"    <int>1715400</int>\r\n"
"    <int>303021700</int>\r\n"
"    <int>1000000736</int>\r\n"
"    <int>1000000735</int>\r\n"
"    <int>1000000734</int>\r\n"
"    <int>1000000733</int>\r\n"
"    <int>1000000732</int>\r\n"
"    <int>1715300</int>\r\n"
"    <int>1000000687</int>\r\n"
"    <int>1000000688</int>\r\n"
"    <int>1715200</int>\r\n"
"    <int>303903500</int>\r\n"
"    <int>1000002700</int>\r\n"
"    <int>303903600</int>\r\n"
"    <int>1717500</int>\r\n"
"    <int>1000000975</int>\r\n"
"    <int>303021900</int>\r\n"
"    <int>303761200</int>\r\n"
"    <int>1000001221</int>\r\n"
"    <int>303761000</int>\r\n"
"    <int>303760900</int>\r\n"
"    <int>1000005124</int>\r\n"
"    <int>1000005125</int>\r\n"
"    <int>1000013</int>\r\n"
"    <int>3003400</int>\r\n"
"    <int>1000031</int>\r\n"
"    <int>1000000150</int>\r\n"
"    <int>301398900</int>\r\n"
"    <int>301399000</int>\r\n"
"    <int>1000000719</int>\r\n"
"    <int>1714800</int>\r\n"
"    <int>303021600</int>\r\n"
"    <int>302831300</int>\r\n"
"    <int>1719100</int>\r\n"
"    <int>1001500</int>\r\n"
"    <int>1001400</int>\r\n"
"    <int>1000000724</int>\r\n"
"    <int>302889100</int>\r\n"
"    <int>303070300</int>\r\n"
"    <int>303530000</int>\r\n"
"    <int>7</int>\r\n"
"    <int>1000000881</int>\r\n"
"    <int>1000000156</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"field_values\">\r\n"
"    <int>BMC.ASSET</int>\r\n"
"    <int>BMC.ASSET</int>\r\n"
"    <int>1</int>\r\n"
"    <int>BMC.ASSET</int>\r\n"
"    <int>DONE</int>\r\n"
"    <int>Best Practice View</int>\r\n"
"    <int>1=1</int>\r\n"
"    <int></int>\r\n"
"    <int>0</int>\r\n"
"    <int>8000 General Information</int>\r\n"
"    <int>BMC.ASSET.SANDBOX</int>\r\n"
"    <int>keyIncident</int>\r\n"
"    <int>Performance Inc.</int>\r\n"
"    <int>0</int>\r\n"
"    <int>3</int>\r\n"
"    <int>2 In Progress</int>\r\n"
"    <int>Resolved</int>\r\n"
"    <int>200 No</int>\r\n"
"    <int>0 Yes</int>\r\n"
"    <int>Medium</int>\r\n"
"    <int>0</int>\r\n"
"    <int>0</int>\r\n"
"    <int>"+gsUsername+"</int>\r\n"
"    <int>"+gaSupportGroupID\[gnElementNum\]+"</int>\r\n"//SGP000000000040
"    <int>0</int>\r\n"
"    <int>0 Yes</int>\r\n"
"    <int>18000</int>\r\n"
"    <int>18000</int>\r\n"
"    <int>0 Yes</int>\r\n"
"    <int>###</int>\r\n"
"    <int>"+gaSummary\[gnElementNum\]+"</int>\r\n"
"    <int>PerfSite</int>\r\n"
"    <int>en</int>\r\n"
"    <int>2 In Progress</int>\r\n"
"    <int>User Service Restoration</int>\r\n"
"    <int>"+gsCustomerFirstname+" "+gsCustomerLastname+"</int>\r\n"//00100-Test User
"    <int>"+gaSupportGroupID\[gnElementNum\]+"</int>\r\n"//SGP000000000040
"    <int>"+gsCustomerFirstname+"</int>\r\n"//00100-Test
"    <int>"+gsCustomerLastname+"</int>\r\n"//User
"    <int>18000</int>\r\n"
"    <int>18000</int>\r\n"
"    <int>1 No</int>\r\n"
"    <int>BMC.ASSET</int>\r\n"
"    <int>0 New Request After Submit</int>\r\n"
"    <int>17000 No Further Action Required</int>\r\n"
"    <int>1 No</int>\r\n"
"    <int>0 Internal</int>\r\n"
"    <int>1295355671</int>\r\n"
"    <int>20 No</int>\r\n"
"    <int>1 Yes</int>\r\n"
"    <int>0 Never</int>\r\n"
"    <int>200 First Name</int>\r\n"
"    <int>100 \[First name\] \[Middle name\] \[Last name\]</int>\r\n"
"    <int>200 <Search using First Name></int>\r\n"
"    <int>0</int>\r\n"
"    <int>0</int>\r\n"
"    <int>22</int>\r\n"
"    <int>"+gsCustomerFirstname+" "+gsCustomerLastname+"</int>\r\n"//00100-Test User
"    <int>4 Resolved</int>\r\n"
"    <int>No Further Action Required</int>\r\n"
"    <int>my resolution. "+rSmallText+"</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"field_types\">\r\n"
"    <int>4</int>\r\n"
"    <int>4</int>\r\n"
"    <int>2</int>\r\n"
"    <int>4</int>\r\n"
"    <int>4</int>\r\n"
"    <int>4</int>\r\n"
"    <int>4</int>\r\n"
"    <int>0</int>\r\n"
"    <int>2</int>\r\n"
"    <int>6</int>\r\n"
"    <int>4</int>\r\n"
"    <int>4</int>\r\n"
"    <int>4</int>\r\n"
"    <int>2</int>\r\n"
"    <int>2</int>\r\n"
"    <int>6</int>\r\n"
"    <int>4</int>\r\n"
"    <int>6</int>\r\n"
"    <int>6</int>\r\n"
"    <int>4</int>\r\n"
"    <int>2</int>\r\n"
"    <int>2</int>\r\n"
"    <int>4</int>\r\n"
"    <int>4</int>\r\n"
"    <int>2</int>\r\n"
"    <int>6</int>\r\n"
"    <int>7</int>\r\n"
"    <int>7</int>\r\n"
"    <int>6</int>\r\n"
"    <int>4</int>\r\n"
"    <int>4</int>\r\n"
"    <int>4</int>\r\n"
"    <int>4</int>\r\n"
"    <int>6</int>\r\n"
"    <int>4</int>\r\n"
"    <int>4</int>\r\n"
"    <int>4</int>\r\n"
"    <int>4</int>\r\n"
"    <int>4</int>\r\n"
"    <int>7</int>\r\n"
"    <int>7</int>\r\n"
"    <int>6</int>\r\n"
"    <int>4</int>\r\n"
"    <int>6</int>\r\n"
"    <int>6</int>\r\n"
"    <int>6</int>\r\n"
"    <int>6</int>\r\n"
"    <int>7</int>\r\n"
"    <int>6</int>\r\n"
"    <int>6</int>\r\n"
"    <int>6</int>\r\n"
"    <int>6</int>\r\n"
"    <int>6</int>\r\n"
"    <int>6</int>\r\n"
"    <int>2</int>\r\n"
"    <int>2</int>\r\n"
"    <int>2</int>\r\n"
"    <int>4</int>\r\n"
"    <int>6</int>\r\n"
"    <int>4</int>\r\n"
"    <int>4</int>\r\n"
"  </Array>\r\n"
"  <bool name=\"reload\">1</bool>\r\n"
"  <Array name=\"t_dirty_data\"></Array>\r\n"
"</RemedyXml>", STRING_COMPLETE, "text/plain; charset=UTF-8", "/raas3/arsys/BackChannel/ - SetEntry (#1)");
WebRemedyBackChannelUrl(gsWebProtocol+"://standardhost/"+gsWebContext+"/BackChannel/","BackChannel - GetTableEntryList (#7)", RAAS3_ARSYS_BACKCHANNEL_030);
WebRemedyBackChannelUrl(gsWebProtocol+"://standardhost/"+gsWebContext+"/BackChannel/","BackChannel - ExecuteService (#5)", RAAS3_ARSYS_BACKCHANNEL_031);
MeasureStop("Update Incident to Resolved");
\\
Thinktime(rClickButton);
gnTxCount :=gnTxCount+1;
else //nothing to modify
fLogout();
halt;
end;
end TUpdateIncident;
\\
//---------------------------------------------------------------------\-
// TRANSACTION: finish
//---------------------------------------------------------------------\-
transaction TFinish
begin
if not bIsLogout then
fLogout();
end;
end TFinish;
\\
\\
\\
//---------------------------------------------------------------------\-
// FORM DEFINITIONS
//---------------------------------------------------------------------\-
dclform
\\
\\
RAAS3_ARSYS_BACKCHANNEL_019 <ENCODE_URICOMPONENT> :
"param"                     := "<?xml version='1.0'?>\r\n"
"<RemedyXml operation=\"GetTableEntryList\">\r\n"
"  <int name=\"windowId\">2</int>\r\n"
"  <string name=\"table_server\">"+gsARServer+"</string>\r\n"
"  <string name=\"table_schema\">HPD:Incident Management Console</string>\r\n"
"  <string name=\"table_vui_name\">Default User View (Manager)</string>\r\n"
"  <int name=\"table_field_id\">301411200</int>\r\n"
"  <string name=\"server\">"+gsARServer+"</string>\r\n"
"  <string name=\"schema\">HPD:WorkLog</string>\r\n"
"  <string name=\"app_name\"></string>\r\n"
"  <long name=\"start_row\">0</long>\r\n"
"  <long name=\"num_rows\">50</long>\r\n"
"  <Array name=\"sort_order\">\r\n"
"    <int>3</int>\r\n"
"    <int>-1</int>\r\n"
"  </Array>\r\n"
"  <string name=\"qualification\">4\\1\\1\\1000000161\\99\\302085700\\</string>\r\n"
"  <Array name=\"qual_field_ids\">\r\n"
"    <int>302085700</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_values\">\r\n"
"    <int>"+gaRequestID\[gnElementNum\]+"</int>\r\n"//INC000000056107
"  </Array>\r\n"
"  <Array name=\"qual_field_types\">\r\n"
"    <int>4</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_externs\">\r\n"
"    <int>0</int>\r\n"
"  </Array>\r\n"
"  <bool name=\"compile\">0</bool>\r\n"
"  <Array name=\"iR_id\"></Array>\r\n"
"  <Array name=\"cC_id\"></Array>\r\n"
"</RemedyXml>"; // value: "287/GetTableEntryList/1/227/w28-raas-ar3.eng.remedy.com31/HPD:Inci
// dent Management Console27/Default User View (Manager)9/30141120027/w28-raa
// s-ar3.eng.remedy.com11/HPD:WorkLog0/1/02/509/2/1/32/-130/4\1\1\1000000161\
// 99\302085700\13/1/9/30208570020/1/15/INC0000000561075/1/1/45/1/1/01/02/0/2
// /0/"
\\
RAAS3_ARSYS_BACKCHANNEL_020 <ENCODE_URICOMPONENT> :
//    "param"                     := "221/GetOpenWindowQueryVF/1/027/w28-raas-ar3.eng.remedy.com13/HPD:Help Desk0/23/4\\1
\\
1
\\
179"
//                                   "\\99
\\
304249330
\\
13/1/9/30424933035/1/30/ID005056B568830o41TQuW9uHA3hcC5/1/1/40/53/w28-raas"
//                                   "-ar3.eng.remedy.comHPD:Help Desk12953775796502/0/";
"param"                     :=  "180/GetOpenWindowQueryVF/1/07/onbmc-s13/HPD:Help Desk0/23/4\\1\\1\\179\\99
\\
304249330
\\
13/1/9/30424933035/1/30/"+gaRequestInstanceID01\[gnElementNum\]+"5/1/1/40/33/onbmc-sHPD:Help Desk12953775796502/0/";
\\
RAAS3_ARSYS_FORMS_W28_RAAS_AR3_E021 <ENCODE_ESCAPE> :
"format"                    := "html",
"w"                         := ""+gsARServer+"HPD:Help Desk" + GetTimeStamp();// value: "w28-raas-ar3.eng.remedy.comHPD:Help Desk1295377579650"
\\
RAAS3_ARSYS_BACKCHANNEL_022 <ENCODE_URICOMPONENT> :
"param"                     := "<?xml version='1.0'?>\r\n"
"<RemedyXml operation=\"ExecuteService\">\r\n"
"  <int name=\"windowId\">3</int>\r\n"
"  <string name=\"server\">"+gsARServer+"</string>\r\n"
"  <string name=\"form\">HPD:Help Desk</string>\r\n"
"  <string name=\"requestidStr\"></string>\r\n"
"  <Array name=\"InIds\">\r\n"
"    <int>1714200</int>\r\n"
"    <int>1714600</int>\r\n"
"    <int>1714700</int>\r\n"
"    <int>1714800</int>\r\n"
"    <int>1000000076</int>\r\n"
"    <int>1719300</int>\r\n"
"    <int>1714000</int>\r\n"
"    <int>1000003684</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"InValues\">\r\n"
"    <int>BMC.ASSET</int>\r\n"
"    <int>BMC.ASSET</int>\r\n"
"    <int>BMC.ASSET.SANDBOX</int>\r\n"
"    <int>20 20</int>\r\n"
"    <int>GET_HPDHELPDESK_VARIABLES</int>\r\n"
"    <int></int>\r\n"
"    <int></int>\r\n"
"    <int>Best Practice View</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"InTypes\">\r\n"
"    <int>4</int>\r\n"
"    <int>4</int>\r\n"
"    <int>4</int>\r\n"
"    <int>6</int>\r\n"
"    <int>4</int>\r\n"
"    <int>0</int>\r\n"
"    <int>0</int>\r\n"
"    <int>4</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"OutRefs\">\r\n"
"    <int>1715300</int>\r\n"
"    <int>1719100</int>\r\n"
"    <int>1714700</int>\r\n"
"    <int>1715200</int>\r\n"
"    <int>1000031</int>\r\n"
"    <int>1719800</int>\r\n"
"    <int>1715400</int>\r\n"
"    <int>1719300</int>\r\n"
"    <int>1714000</int>\r\n"
"    <int>302889100</int>\r\n"
"    <int>3004100</int>\r\n"
"    <int>302796400</int>\r\n"
"    <int>1000003684</int>\r\n"
"    <int>1714200</int>\r\n"
"    <int>302831300</int>\r\n"
"    <int>1001400</int>\r\n"
"    <int>304051000</int>\r\n"
"    <int>1001500</int>\r\n"
"    <int>3003400</int>\r\n"
"    <int>1714800</int>\r\n"
"    <int>1714600</int>\r\n"
"    <int>1000013</int>\r\n"
"  </Array>\r\n"
"  <string name=\"ArrName\">fq0_1</string>\r\n"
"</RemedyXml>"; // value: "512/ExecuteService/1/327/w28-raas-ar3.eng.remedy.com13/HPD:Help De
// sk0/82/8/7/17142007/17146007/17147007/171480010/10000000767/17193007/17140
// 0010/1000003684104/8/9/BMC.ASSET9/BMC.ASSET17/BMC.ASSET.SANDBOX5/20 2025/G
// ET_HPDHELPDESK_VARIABLES0/0/18/Best Practice View26/8/1/41/41/41/61/41/01/
// 01/4213/22/7/17153007/17191007/17147007/17152007/10000317/17198007/1715400
// 7/17193007/17140009/3028891007/30041009/30279640010/10000036847/17142009/3
// 028313007/10014009/3040510007/10015007/30034007/17148007/17146007/10000135
// /fq0_1"
\\
RAAS3_ARSYS_BACKCHANNEL_023 <ENCODE_URICOMPONENT> :
"param"                     := "<?xml version='1.0'?>\r\n"
"<RemedyXml operation=\"GetEntryList\">\r\n"
"  <int name=\"windowId\">3</int>\r\n"
"  <string name=\"current_server\">"+gsARServer+"</string>\r\n"
"  <string name=\"current_schema\">HPD:Help Desk</string>\r\n"
"  <string name=\"current_vui\">Best Practice View</string>\r\n"
"  <string name=\"server\">"+gsARServer+"</string>\r\n"
"  <string name=\"schema\">SLM:Measurement</string>\r\n"
"  <string name=\"app_name\"></string>\r\n"
"  <string name=\"qualification\">1\\2\\2\\4\\1\\1\\300365100\\2\\6\\1\\4\\1\\1
\\
300365100
\\
"
"2\\6\\2\\4\\1\\1\\300365100\\2\\6\\9\\4\\1\\1\\490009000\\99\\179\\</string>\r\n"
"  <Array name=\"qual_field_ids\">\r\n"
"    <int>179</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_values\">\r\n"
"    <int>"+gaRequestInstanceID01\[gnElementNum\]+"</int>\r\n"//ID005056B568830o41TQuW9uHA3hcC
"  </Array>\r\n"
"  <Array name=\"qual_field_types\">\r\n"
"    <int>4</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_externs\">\r\n"
"    <int>0</int>\r\n"
"  </Array>\r\n"
"  <bool name=\"compile\">0</bool>\r\n"
"  <int name=\"no_match_opt\">2</int>\r\n"
"  <int name=\"multi_match_opt\">3</int>\r\n"
"  <Array name=\"fields\">\r\n"
"    <int>300364900</int>\r\n"
"  </Array>\r\n"
"</RemedyXml>"; // value: "317/GetEntryList/1/327/w28-raas-ar3.eng.remedy.com13/HPD:Help Desk
// 18/Best Practice View27/w28-raas-ar3.eng.remedy.com15/SLM:Measurement0/95/
// 1\2\2\4\1\1\300365100\2\6\1\4\1\1\300365100\2\6\2\4\1\1\300365100\2\6\9\4\
// 1\1\490009000\99\179\7/1/3/17935/1/30/ID005056B568830o41TQuW9uHA3hcC5/1/1/
// 45/1/1/01/01/21/313/1/9/300364900"
\\
RAAS3_ARSYS_BACKCHANNEL_024 <ENCODE_URICOMPONENT> :
"param"                     := "<?xml version='1.0'?>\r\n"
"<RemedyXml operation=\"GetTableEntryList\">\r\n"
"  <int name=\"windowId\">3</int>\r\n"
"  <string name=\"table_server\">"+gsARServer+"</string>\r\n"
"  <string name=\"table_schema\">HPD:Help Desk</string>\r\n"
"  <string name=\"table_vui_name\">Best Practice View</string>\r\n"
"  <int name=\"table_field_id\">301389614</int>\r\n"
"  <string name=\"server\">"+gsARServer+"</string>\r\n"
"  <string name=\"schema\">HPD:WorkLog</string>\r\n"
"  <string name=\"app_name\"></string>\r\n"
"  <long name=\"start_row\">0</long>\r\n"
"  <long name=\"num_rows\">100</long>\r\n"
"  <Array name=\"sort_order\">\r\n"
"    <int>3</int>\r\n"
"    <int>-1</int>\r\n"
"  </Array>\r\n"
"  <string name=\"qualification\">4\\1\\1\\1000000161\\99\\1000000161\\</string>\r\n"
"  <Array name=\"qual_field_ids\">\r\n"
"    <int>1000000161</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_values\">\r\n"
"    <int>"+gaRequestID\[gnElementNum\]+"</int>\r\n"//INC000000056107
"  </Array>\r\n"
"  <Array name=\"qual_field_types\">\r\n"
"    <int>4</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_externs\">\r\n"
"    <int>0</int>\r\n"
"  </Array>\r\n"
"  <bool name=\"compile\">0</bool>\r\n"
"  <Array name=\"iR_id\"></Array>\r\n"
"  <Array name=\"cC_id\"></Array>\r\n"
"</RemedyXml>"; // value: "264/GetTableEntryList/1/327/w28-raas-ar3.eng.remedy.com13/HPD:Help
//  Desk18/Best Practice View9/30138961427/w28-raas-ar3.eng.remedy.com11/HPD:
// WorkLog0/1/03/1009/2/1/32/-131/4\1\1\1000000161\99\1000000161\15/1/10/1000
// 00016120/1/15/INC0000000561075/1/1/45/1/1/01/02/0/2/0/"
\\
RAAS3_ARSYS_BACKCHANNEL_025 <ENCODE_URICOMPONENT> :
"param"                     := "<?xml version='1.0'?>\r\n"
"<RemedyXml operation=\"GetTableEntryList\">\r\n"
"  <int name=\"windowId\">3</int>\r\n"
"  <string name=\"table_server\">"+gsARServer+"</string>\r\n"
"  <string name=\"table_schema\">HPD:Help Desk</string>\r\n"
"  <string name=\"table_vui_name\">Best Practice View</string>\r\n"
"  <int name=\"table_field_id\">301389614</int>\r\n"
"  <string name=\"server\">"+gsARServer+"</string>\r\n"
"  <string name=\"schema\">HPD:WorkLog</string>\r\n"
"  <string name=\"app_name\"></string>\r\n"
"  <long name=\"start_row\">0</long>\r\n"
"  <long name=\"num_rows\">100</long>\r\n"
"  <Array name=\"sort_order\">\r\n"
"    <int>3</int>\r\n"
"    <int>-1</int>\r\n"
"  </Array>\r\n"
"  <string name=\"qualification\">4\\1\\1\\1000000161\\99\\1000000161\\</string>\r\n"
"  <Array name=\"qual_field_ids\">\r\n"
"    <int>1000000161</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_values\">\r\n"
"    <int>"+gaRequestID\[gnElementNum\]+"</int>\r\n"//INC000000056107
"  </Array>\r\n"
"  <Array name=\"qual_field_types\">\r\n"
"    <int>4</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_externs\">\r\n"
"    <int>0</int>\r\n"
"  </Array>\r\n"
"  <bool name=\"compile\">0</bool>\r\n"
"  <Array name=\"iR_id\"></Array>\r\n"
"  <Array name=\"cC_id\"></Array>\r\n"
"</RemedyXml>"; // value: "264/GetTableEntryList/1/327/w28-raas-ar3.eng.remedy.com13/HPD:Help
//  Desk18/Best Practice View9/30138961427/w28-raas-ar3.eng.remedy.com11/HPD:
// WorkLog0/1/03/1009/2/1/32/-131/4\1\1\1000000161\99\1000000161\15/1/10/1000
// 00016120/1/15/INC0000000561075/1/1/45/1/1/01/02/0/2/0/"
\\
RAAS3_ARSYS_BACKCHANNEL_026 <ENCODE_URICOMPONENT> :
"param"                     := "<?xml version='1.0'?>\r\n"
"<RemedyXml operation=\"ExecuteService\">\r\n"
"  <int name=\"windowId\">3</int>\r\n"
"  <string name=\"server\">"+gsARServer+"</string>\r\n"
"  <string name=\"form\">HPD:Help Desk</string>\r\n"
"  <string name=\"requestidStr\"></string>\r\n"
"  <Array name=\"InIds\">\r\n"
"    <int>1000000076</int>\r\n"
"    <int>1000000161</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"InValues\">\r\n"
"    <int>BOUNDCOUNT</int>\r\n"
"    <int>"+gaRequestID\[gnElementNum\]+"</int>\r\n"//INC000000056107
"  </Array>\r\n"
"  <Array name=\"InTypes\">\r\n"
"    <int>4</int>\r\n"
"    <int>4</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"OutRefs\">\r\n"
"    <int>1000005736</int>\r\n"
"    <int>1000005735</int>\r\n"
"  </Array>\r\n"
"  <string name=\"ArrName\">fq0_1</string>\r\n"
"</RemedyXml>"; // value: "181/ExecuteService/1/327/w28-raas-ar3.eng.remedy.com13/HPD:Help De
// sk0/28/2/10/100000007610/100000016133/2/10/BOUNDCOUNT15/INC0000000561078/2
// /1/41/428/2/10/100000573610/10000057355/fq0_1"
\\
RAAS3_ARSYS_BACKCHANNEL_027 <ENCODE_URICOMPONENT> :
"param"                     := "<?xml version='1.0'?>\r\n"
"<RemedyXml operation=\"ExpandMenu\">\r\n"
"  <int name=\"windowId\">3</int>\r\n"
"  <string name=\"name\">SYS:RSN:StatusReason-Q</string>\r\n"
"  <string name=\"server\">"+gsARServer+"</string>\r\n"
"  <string name=\"schema\">HPD:Help Desk</string>\r\n"
"  <string name=\"rServer\">"+gsARServer+"</string>\r\n"
"  <string name=\"rSchema\">SYS:Status Reason Menu Items</string>\r\n"
"  <string name=\"qualification\">1\\1\\1\\4\\1\\1\\1000000101\\2\\1\\5\\4\\1
\\
1
\\
1000000186"
"\\99\\7\\4\\1\\1\\7\\2\\6\\1\\4\\1\\1\\1000004827\\2\\6\\0\\</string>\r\n"
"  <string name=\"filter\"></string>\r\n"
"  <string name=\"acstyle\">0</string>\r\n"
"  <string name=\"arautocmb\">0</string>\r\n"
"  <Array name=\"qual_field_ids\">\r\n"
"    <int>7</int>\r\n"
"    <int>-5</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_values\">\r\n"
"    <int>4 Resolved</int>\r\n"
"    <int>HPD:Help Desk</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_types\">\r\n"
"    <int>6</int>\r\n"
"    <int>4</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"field_ids\"></Array>\r\n"
"  <Array name=\"field_values\"></Array>\r\n"
"  <Array name=\"field_types\"></Array>\r\n"
"  <Array name=\"keyword_ids\"></Array>\r\n"
"  <Array name=\"keyword_vals\"></Array>\r\n"
"  <Array name=\"keyword_types\"></Array>\r\n"
"</RemedyXml>"; // value: "324/ExpandMenu/1/322/SYS:RSN:StatusReason-Q27/w28-raas-ar3.eng.rem
// edy.com13/HPD:Help Desk27/w28-raas-ar3.eng.remedy.com28/SYS:Status Reason
// Menu Items88/1\1\1\4\1\1\1000000101\2\1\5\4\1\1\1000000186\99\7\4\1\1\7\2\
// 6\1\4\1\1\1000004827\2\6\0\0/1/01/09/2/1/72/-531/2/10/4 Resolved13/HPD:Hel
// p Desk8/2/1/61/42/0/2/0/2/0/2/0/2/0/2/0/"
\\
RAAS3_ARSYS_BACKCHANNEL_028 <ENCODE_URICOMPONENT> :
"param"                     := "<?xml version='1.0'?>\r\n"
"<RemedyXml operation=\"GetEntryList\">\r\n"
"  <int name=\"windowId\">3</int>\r\n"
"  <string name=\"current_server\">"+gsARServer+"</string>\r\n"
"  <string name=\"current_schema\">HPD:Help Desk</string>\r\n"
"  <string name=\"current_vui\">Best Practice View</string>\r\n"
"  <string name=\"server\">"+gsARServer+"</string>\r\n"
"  <string name=\"schema\">SYS:Status Reason Menu Items</string>\r\n"
"  <string name=\"app_name\"></string>\r\n"
"  <string name=\"qualification\">1\\4\\1\\99\\1000000881\\1\\1000000009\\4\\1\\2\\4
\\
13
\\
HP"
"D:Help Desk\\1\\1000000101\\</string>\r\n"
"  <Array name=\"qual_field_ids\">\r\n"
"    <int>1000000881</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_values\">\r\n"
"    <int>No Further Action Required</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_types\">\r\n"
"    <int>4</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_externs\">\r\n"
"    <int>0</int>\r\n"
"  </Array>\r\n"
"  <bool name=\"compile\">0</bool>\r\n"
"  <int name=\"no_match_opt\">2</int>\r\n"
"  <int name=\"multi_match_opt\">7</int>\r\n"
"  <Array name=\"fields\">\r\n"
"    <int>1000004336</int>\r\n"
"  </Array>\r\n"
"</RemedyXml>"; // value: "313/GetEntryList/1/327/w28-raas-ar3.eng.remedy.com13/HPD:Help Desk
// 18/Best Practice View27/w28-raas-ar3.eng.remedy.com28/SYS:Status Reason Me
// nu Items0/71/1\4\1\99\1000000881\1\1000000009\4\1\2\4\13\HPD:Help Desk\1\1
// 000000101\15/1/10/100000088131/1/26/No Further Action Required5/1/1/45/1/1
// /01/01/21/715/1/10/1000004336"
\\
RAAS3_ARSYS_BACKCHANNEL_029 <ENCODE_URICOMPONENT> :
"param"                     := "<?xml version='1.0'?>\r\n"
"<RemedyXml operation=\"GetEntryList\">\r\n"
"  <int name=\"windowId\">3</int>\r\n"
"  <string name=\"current_server\">"+gsARServer+"</string>\r\n"
"  <string name=\"current_schema\">HPD:Help Desk</string>\r\n"
"  <string name=\"current_vui\">Best Practice View</string>\r\n"
"  <string name=\"server\">"+gsARServer+"</string>\r\n"
"  <string name=\"schema\">AST:CI Unavailability</string>\r\n"
"  <string name=\"app_name\"></string>\r\n"
"  <string name=\"qualification\">1\\1\\4\\1\\1\\1000000470\\99\\1000000161\\4\\1
\\
1
\\
100000"
"2679\\2\\6\\1\\4\\4\\1\\1000002752\\2\\6\\2\\</string>\r\n"
"  <Array name=\"qual_field_ids\">\r\n"
"    <int>1000000161</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_values\">\r\n"
"    <int>"+gaRequestID\[gnElementNum\]+"</int>\r\n"//INC000000056107
"  </Array>\r\n"
"  <Array name=\"qual_field_types\">\r\n"
"    <int>4</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_externs\">\r\n"
"    <int>0</int>\r\n"
"  </Array>\r\n"
"  <bool name=\"compile\">0</bool>\r\n"
"  <int name=\"no_match_opt\">2</int>\r\n"
"  <int name=\"multi_match_opt\">3</int>\r\n"
"  <Array name=\"fields\">\r\n"
"    <int>1</int>\r\n"
"  </Array>\r\n"
"</RemedyXml>"; // value: "294/GetEntryList/1/327/w28-raas-ar3.eng.remedy.com13/HPD:Help Desk
// 18/Best Practice View27/w28-raas-ar3.eng.remedy.com21/AST:CI Unavailabilit
// y0/81/1\1\4\1\1\1000000470\99\1000000161\4\1\1\1000002679\2\6\1\4\4\1\1000
// 002752\2\6\2\15/1/10/100000016120/1/15/INC0000000561075/1/1/45/1/1/01/01/2
// 1/35/1/1/1"
\\
RAAS3_ARSYS_BACKCHANNEL_030 <ENCODE_URICOMPONENT> :
"param"                     := "<?xml version='1.0'?>\r\n"
"<RemedyXml operation=\"GetTableEntryList\">\r\n"
"  <int name=\"windowId\">3</int>\r\n"
"  <string name=\"table_server\">"+gsARServer+"</string>\r\n"
"  <string name=\"table_schema\">HPD:Help Desk</string>\r\n"
"  <string name=\"table_vui_name\">Best Practice View</string>\r\n"
"  <int name=\"table_field_id\">301389614</int>\r\n"
"  <string name=\"server\">"+gsARServer+"</string>\r\n"
"  <string name=\"schema\">HPD:WorkLog</string>\r\n"
"  <string name=\"app_name\"></string>\r\n"
"  <long name=\"start_row\">0</long>\r\n"
"  <long name=\"num_rows\">100</long>\r\n"
"  <Array name=\"sort_order\">\r\n"
"    <int>3</int>\r\n"
"    <int>-1</int>\r\n"
"  </Array>\r\n"
"  <string name=\"qualification\">4\\1\\1\\1000000161\\99\\1000000161\\</string>\r\n"
"  <Array name=\"qual_field_ids\">\r\n"
"    <int>1000000161</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_values\">\r\n"
"    <int>"+gaRequestID\[gnElementNum\]+"</int>\r\n"//INC000000056107
"  </Array>\r\n"
"  <Array name=\"qual_field_types\">\r\n"
"    <int>4</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_externs\">\r\n"
"    <int>0</int>\r\n"
"  </Array>\r\n"
"  <bool name=\"compile\">0</bool>\r\n"
"  <Array name=\"iR_id\"></Array>\r\n"
"  <Array name=\"cC_id\"></Array>\r\n"
"</RemedyXml>"; // value: "264/GetTableEntryList/1/327/w28-raas-ar3.eng.remedy.com13/HPD:Help
//  Desk18/Best Practice View9/30138961427/w28-raas-ar3.eng.remedy.com11/HPD:
// WorkLog0/1/03/1009/2/1/32/-131/4\1\1\1000000161\99\1000000161\15/1/10/1000
// 00016120/1/15/INC0000000561075/1/1/45/1/1/01/02/0/2/0/"
\\
RAAS3_ARSYS_BACKCHANNEL_031 <ENCODE_URICOMPONENT> :
"param"                     := "<?xml version='1.0'?>\r\n"
"<RemedyXml operation=\"ExecuteService\">\r\n"
"  <int name=\"windowId\">3</int>\r\n"
"  <string name=\"server\">"+gsARServer+"</string>\r\n"
"  <string name=\"form\">HPD:Help Desk</string>\r\n"
"  <string name=\"requestidStr\"></string>\r\n"
"  <Array name=\"InIds\">\r\n"
"    <int>1000000076</int>\r\n"
"    <int>1000000161</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"InValues\">\r\n"
"    <int>BOUNDCOUNT</int>\r\n"
"    <int>"+gaRequestID\[gnElementNum\]+"</int>\r\n"//INC000000056107
"  </Array>\r\n"
"  <Array name=\"InTypes\">\r\n"
"    <int>4</int>\r\n"
"    <int>4</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"OutRefs\">\r\n"
"    <int>1000005736</int>\r\n"
"    <int>1000005735</int>\r\n"
"  </Array>\r\n"
"  <string name=\"ArrName\">fq0_1</string>\r\n"
"</RemedyXml>"; // value: "181/ExecuteService/1/327/w28-raas-ar3.eng.remedy.com13/HPD:Help De
// sk0/28/2/10/100000007610/100000016133/2/10/BOUNDCOUNT15/INC0000000561078/2
// /1/41/428/2/10/100000573610/10000057355/fq0_1"
\\
RAAS3_ARSYS_BACKCHANNEL_027_refreshConsole <ENCODE_URICOMPONENT> :
"param"                     := "<?xml version='1.0'?>\r\n"
"<RemedyXml operation=\"GetEntryList\">\r\n"
"  <int name=\"windowId\">2</int>\r\n"
"  <string name=\"current_server\">"+gsARServer+"</string>\r\n"
"  <string name=\"current_schema\">HPD:Incident Management Console</string>\r\n"
"  <string name=\"current_vui\">Default User View (Manager)</string>\r\n"
"  <string name=\"server\">"+gsARServer+"</string>\r\n"
"  <string name=\"schema\">CTM:CFG-ApplicationPreferences</string>\r\n"
"  <string name=\"app_name\"></string>\r\n"
"  <string name=\"qualification\">4\\1\\1\\1000000581\\2\\1\\1\\</string>\r\n"
"  <Array name=\"qual_field_ids\">\r\n"
"    <int>-1</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_values\">\r\n"
"    <int>"+gsUsername+"</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_types\">\r\n"
"    <int>4</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_externs\">\r\n"
"    <int>0</int>\r\n"
"  </Array>\r\n"
"  <bool name=\"compile\">0</bool>\r\n"
"  <int name=\"no_match_opt\">2</int>\r\n"
"  <int name=\"multi_match_opt\">3</int>\r\n"
"  <Array name=\"fields\">\r\n"
"    <int>302831300</int>\r\n"
"  </Array>\r\n"
"</RemedyXml>"; // value: "266/GetEntryList/1/227/w28-raas-ar3.eng.remedy.com31/HPD:Incident
// Management Console27/Default User View (Manager)27/w28-raas-ar3.eng.remedy
// .com30/CTM:CFG-ApplicationPreferences0/23/4\1\1\1000000581\2\1\1\6/1/2/-11
// 5/1/10/05670-Test5/1/1/45/1/1/01/01/21/313/1/9/302831300"
\\
RAAS3_ARSYS_BACKCHANNEL_028_refreshConsole <ENCODE_URICOMPONENT> :
"param"                     := "<?xml version='1.0'?>\r\n"
"<RemedyXml operation=\"GetEntryList\">\r\n"
"  <int name=\"windowId\">2</int>\r\n"
"  <string name=\"current_server\">"+gsARServer+"</string>\r\n"
"  <string name=\"current_schema\">HPD:Incident Management Console</string>\r\n"
"  <string name=\"current_vui\">Default User View (Manager)</string>\r\n"
"  <string name=\"server\">"+gsARServer+"</string>\r\n"
"  <string name=\"schema\">CFG:BroadcastHistory</string>\r\n"
"  <string name=\"app_name\"></string>\r\n"
"  <string name=\"qualification\">4\\1\\1\\1000000581\\2\\1\\1\\</string>\r\n"
"  <Array name=\"qual_field_ids\">\r\n"
"    <int>-1</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_values\">\r\n"
"    <int>"+gsUsername+"</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_types\">\r\n"
"    <int>4</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_externs\">\r\n"
"    <int>0</int>\r\n"
"  </Array>\r\n"
"  <bool name=\"compile\">0</bool>\r\n"
"  <int name=\"no_match_opt\">2</int>\r\n"
"  <int name=\"multi_match_opt\">3</int>\r\n"
"  <Array name=\"fields\">\r\n"
"    <int>302796500</int>\r\n"
"  </Array>\r\n"
"</RemedyXml>"; // value: "256/GetEntryList/1/227/w28-raas-ar3.eng.remedy.com31/HPD:Incident
// Management Console27/Default User View (Manager)27/w28-raas-ar3.eng.remedy
// .com20/CFG:BroadcastHistory0/23/4\1\1\1000000581\2\1\1\6/1/2/-115/1/10/056
// 70-Test5/1/1/45/1/1/01/01/21/313/1/9/302796500"
\\
RAAS3_ARSYS_BACKCHANNEL_029_refreshConsole <ENCODE_URICOMPONENT> :
"param"                     := "<?xml version='1.0'?>\r\n"
"<RemedyXml operation=\"GetEntryList\">\r\n"
"  <int name=\"windowId\">2</int>\r\n"
"  <string name=\"current_server\">"+gsARServer+"</string>\r\n"
"  <string name=\"current_schema\">HPD:Incident Management Console</string>\r\n"
"  <string name=\"current_vui\">Default User View (Manager)</string>\r\n"
"  <string name=\"server\">"+gsARServer+"</string>\r\n"
"  <string name=\"schema\">CTM:CFG-ApplicationPreferences</string>\r\n"
"  <string name=\"app_name\"></string>\r\n"
"  <string name=\"qualification\">4\\1\\1\\1000000581\\2\\1\\1\\</string>\r\n"
"  <Array name=\"qual_field_ids\">\r\n"
"    <int>-1</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_values\">\r\n"
"    <int>"+gsUsername+"</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_types\">\r\n"
"    <int>4</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_externs\">\r\n"
"    <int>0</int>\r\n"
"  </Array>\r\n"
"  <bool name=\"compile\">0</bool>\r\n"
"  <int name=\"no_match_opt\">2</int>\r\n"
"  <int name=\"multi_match_opt\">3</int>\r\n"
"  <Array name=\"fields\">\r\n"
"    <int>302831300</int>\r\n"
"  </Array>\r\n"
"</RemedyXml>"; // value: "266/GetEntryList/1/227/w28-raas-ar3.eng.remedy.com31/HPD:Incident
// Management Console27/Default User View (Manager)27/w28-raas-ar3.eng.remedy
// .com30/CTM:CFG-ApplicationPreferences0/23/4\1\1\1000000581\2\1\1\6/1/2/-11
// 5/1/10/05670-Test5/1/1/45/1/1/01/01/21/313/1/9/302831300"
\\
RAAS3_ARSYS_BACKCHANNEL_030_refreshConsole <ENCODE_URICOMPONENT> :
"param"                     := "<?xml version='1.0'?>\r\n"
"<RemedyXml operation=\"GetEntryList\">\r\n"
"  <int name=\"windowId\">2</int>\r\n"
"  <string name=\"current_server\">"+gsARServer+"</string>\r\n"
"  <string name=\"current_schema\">HPD:Incident Management Console</string>\r\n"
"  <string name=\"current_vui\">Default User View (Manager)</string>\r\n"
"  <string name=\"server\">"+gsARServer+"</string>\r\n"
"  <string name=\"schema\">CFG:BroadcastHistory</string>\r\n"
"  <string name=\"app_name\"></string>\r\n"
"  <string name=\"qualification\">4\\1\\1\\1000000581\\2\\1\\1\\</string>\r\n"
"  <Array name=\"qual_field_ids\">\r\n"
"    <int>-1</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_values\">\r\n"
"    <int>"+gsUsername+"</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_types\">\r\n"
"    <int>4</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_externs\">\r\n"
"    <int>0</int>\r\n"
"  </Array>\r\n"
"  <bool name=\"compile\">0</bool>\r\n"
"  <int name=\"no_match_opt\">2</int>\r\n"
"  <int name=\"multi_match_opt\">7</int>\r\n"
"  <Array name=\"fields\">\r\n"
"    <int>302796500</int>\r\n"
"  </Array>\r\n"
"</RemedyXml>"; // value: "256/GetEntryList/1/227/w28-raas-ar3.eng.remedy.com31/HPD:Incident
// Management Console27/Default User View (Manager)27/w28-raas-ar3.eng.remedy
// .com20/CFG:BroadcastHistory0/23/4\1\1\1000000581\2\1\1\6/1/2/-115/1/10/056
// 70-Test5/1/1/45/1/1/01/01/21/713/1/9/302796500"
\\
RAAS3_ARSYS_BACKCHANNEL_031_refreshConsole <ENCODE_URICOMPONENT> :
"param"                     := "<?xml version='1.0'?>\r\n"
"<RemedyXml operation=\"GetTableEntryList\">\r\n"
"  <int name=\"windowId\">2</int>\r\n"
"  <string name=\"table_server\">"+gsARServer+"</string>\r\n"
"  <string name=\"table_schema\">HPD:Incident Management Console</string>\r\n"
"  <string name=\"table_vui_name\">Default User View (Manager)</string>\r\n"
"  <int name=\"table_field_id\">30317300</int>\r\n"
"  <string name=\"server\">"+gsARServer+"</string>\r\n"
"  <string name=\"schema\">SYS:Predefined Queries</string>\r\n"
"  <string name=\"app_name\"></string>\r\n"
"  <long name=\"start_row\">0</long>\r\n"
"  <long name=\"num_rows\">0</long>\r\n"
"  <Array name=\"sort_order\">\r\n"
"    <int>0</int>\r\n"
"    <int>1</int>\r\n"
"    <int>8</int>\r\n"
"    <int>1</int>\r\n"
"    <int>1</int>\r\n"
"    <int>1</int>\r\n"
"    <int>6</int>\r\n"
"    <int>1</int>\r\n"
"    <int>2</int>\r\n"
"    <int>1</int>\r\n"
"    <int>3</int>\r\n"
"    <int>1</int>\r\n"
"  </Array>\r\n"
"  <string name=\"qualification\">1\\1\\4\\1\\1\\1000000101\\2\\4
\\
13
\\
HPD:Help Desk\\2
\\
2
\\
"
"4\\1\\1\\303177200\\2\\6\\2\\1\\4\\1\\1\\303177200\\2\\6\\0\\2\\1\\4\\1\\1\\160\\2\\0
\\
4
\\
1"
"\\99\\1717500\\2\\4\\2\\en\\4\\1\\1\\160\\99\\1717500\\1\\4\\1\\1\\303177200\\2\\6\\1
\\
4
\\
1"
"\\1\\1000000581\\2\\1\\1\\4\\1\\1\\7\\2\\6\\1\\</string>\r\n"
"  <Array name=\"qual_field_ids\">\r\n"
"    <int>1717500</int>\r\n"
"    <int>-1</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_values\">\r\n"
"    <int>en</int>\r\n"
"    <int>"+gsUsername+"</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_types\">\r\n"
"    <int>4</int>\r\n"
"    <int>4</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_externs\">\r\n"
"    <int>0</int>\r\n"
"    <int>0</int>\r\n"
"  </Array>\r\n"
"  <bool name=\"compile\">0</bool>\r\n"
"  <Array name=\"iR_id\"></Array>\r\n"
"  <Array name=\"cC_id\"></Array>\r\n"
"</RemedyXml>"; // value: "521/GetTableEntryList/1/227/w28-raas-ar3.eng.remedy.com31/HPD:Inci
// dent Management Console27/Default User View (Manager)8/3031730027/w28-raas
// \-ar3.eng.remedy.com22/SYS:Predefined Queries0/1/01/039/12/1/01/11/81/11/11
// /11/61/11/21/11/31/1216/1\1\4\1\1\1000000101\2\4\13\HPD:Help Desk\2\2\4\1\
// 1\303177200\2\6\2\1\4\1\1\303177200\2\6\0\2\1\4\1\1\160\2\0\4\1\99\1717500
// \2\4\2\en\4\1\1\160\99\1717500\1\4\1\1\303177200\2\6\1\4\1\1\1000000581\2\
// 1\1\4\1\1\7\2\6\1\15/2/7/17175002/-119/2/2/en10/05670-Test8/2/1/41/48/2/1/
// 01/01/02/0/2/0/"
\\
RAAS3_ARSYS_BACKCHANNEL_032_refreshConsole <ENCODE_URICOMPONENT> :
"param"                     := "<?xml version='1.0'?>\r\n"
"<RemedyXml operation=\"ExecuteService\">\r\n"
"  <int name=\"windowId\">2</int>\r\n"
"  <string name=\"server\">"+gsARServer+"</string>\r\n"
"  <string name=\"form\">HPD:Incident Management Console</string>\r\n"
"  <string name=\"requestidStr\"></string>\r\n"
"  <Array name=\"InIds\">\r\n"
"    <int>302796400</int>\r\n"
"    <int>1000000076</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"InValues\">\r\n"
"    <int>108777600</int>\r\n"
"    <int>GETBROADCASTLASTCOUNT</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"InTypes\">\r\n"
"    <int>7</int>\r\n"
"    <int>4</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"OutRefs\">\r\n"
"    <int>302889100</int>\r\n"
"  </Array>\r\n"
"  <string name=\"ArrName\">fq0_1</string>\r\n"
"</RemedyXml>"; // value: "186/ExecuteService/1/227/w28-raas-ar3.eng.remedy.com31/HPD:Inciden
// t Management Console0/26/2/9/30279640010/100000007637/2/9/10877760021/GETB
// ROADCASTLASTCOUNT8/2/1/71/413/1/9/3028891005/fq0_1"
\\
RAAS3_ARSYS_BACKCHANNEL_033_refreshConsole <ENCODE_URICOMPONENT> :
"param"                     := "<?xml version='1.0'?>\r\n"
"<RemedyXml operation=\"GetTableEntryList\">\r\n"
"  <int name=\"windowId\">2</int>\r\n"
"  <string name=\"table_server\">"+gsARServer+"</string>\r\n"
"  <string name=\"table_schema\">HPD:Incident Management Console</string>\r\n"
"  <string name=\"table_vui_name\">Default User View (Manager)</string>\r\n"
"  <int name=\"table_field_id\">302087200</int>\r\n"
"  <string name=\"server\">"+gsARServer+"</string>\r\n"
"  <string name=\"schema\">HPD:Help Desk</string>\r\n"
"  <string name=\"app_name\"></string>\r\n"
"  <long name=\"start_row\">0</long>\r\n"
"  <long name=\"num_rows\">50</long>\r\n"
"  <Array name=\"sort_order\"></Array>\r\n"
"  <string name=\"qualification\">1\\1\\5\\303570400\\5\\1000005799\\5
\\
304255940
\\
</string>"
"\r\n"
"  <Array name=\"qual_field_ids\">\r\n"
"    <int>304255940</int>\r\n"
"    <int>1000005799</int>\r\n"
"    <int>303570400</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_values\">\r\n"
"    <int> </int>\r\n"
"    <int> </int>\r\n"
"    <int>'Status' < "Resolved" AND (('Assignee Login ID' ="
" ""+gsUsername+"") OR ('Owner Login ID' = ""+gsUsername+""))</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_types\">\r\n"
"    <int>4</int>\r\n"
"    <int>4</int>\r\n"
"    <int>4</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_externs\">\r\n"
"    <int>1</int>\r\n"
"    <int>1</int>\r\n"
"    <int>1</int>\r\n"
"  </Array>\r\n"
"  <bool name=\"compile\">1</bool>\r\n"
"  <Array name=\"iR_id\"></Array>\r\n"
"  <Array name=\"cC_id\"></Array>\r\n"
"</RemedyXml>"; // value: "425/GetTableEntryList/1/227/w28-raas-ar3.eng.remedy.com31/HPD:Inci
// dent Management Console27/Default User View (Manager)9/30208720027/w28-raa
// s-ar3.eng.remedy.com13/HPD:Help Desk0/1/02/502/0/41/1\1\5\303570400\5\1000
// 005799\5\304255940\37/3/9/30425594010/10000057999/303570400113/3/1/ 1/ 101
// /'Status' < "Resolved" AND (('Assignee Login ID' = "05670-Test") OR ('Owne
// r Login ID' = "05670-Test"))11/3/1/41/41/411/3/1/11/11/11/12/0/2/0/"
\\
\\
ARSYS_BACKCHANNEL_019_incconsole <ENCODE_URICOMPONENT> :
"param"                     := "<?xml version='1.0'?>\r\n"
"<RemedyXml operation=\"GetHTMLScriptForViewField\">\r\n"
"  <int name=\"windowId\">0</int>\r\n"
"  <string name=\"server\">"+gsARServer+"</string>\r\n"
"  <string name=\"app_name\"></string>\r\n"
"  <string name=\"form\">HPD:Incident Management Console</string>\r\n"
"  <string name=\"view\"></string>\r\n"
"  <bool name=\"jsget\">0</bool>\r\n"
"</RemedyXml>"; // value: "100/GetHTMLScriptForViewField/1/027/w28-raas-ar3.eng.remedy.com0/3
// 1/HPD:Incident Management Console0/1/0"
ARSYS_FORMS_W28_RAAS_AR3_ENG_REM020_incconsole:
"format"                    := "html";
\\
ARSYS_FORMS_W28_RAAS_AR3_ENG_REM021_incconsole:
"format"                    := "html",
"w"                         := "";
\\
ARSYS_BACKCHANNEL_022_incconsole <ENCODE_URICOMPONENT> :
"param"                     := "<?xml version='1.0'?>\r\n"
"<RemedyXml operation=\"ExecuteService\">\r\n"
"  <int name=\"windowId\">2</int>\r\n"
"  <string name=\"server\">"+gsARServer+"</string>\r\n"
"  <string name=\"form\">HPD:Incident Management Console</string>\r\n"
"  <string name=\"requestidStr\"></string>\r\n"
"  <Array name=\"InIds\">\r\n"
"    <int>1000000076</int>\r\n"
"    <int>1714600</int>\r\n"
"    <int>1714200</int>\r\n"
"    <int>1714700</int>\r\n"
"    <int>1714800</int>\r\n"
"    <int>1719300</int>\r\n"
"    <int>1719200</int>\r\n"
"    <int>1001500</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"InValues\">\r\n"
"    <int>GET_CONSOLE_VARIABLES</int>\r\n"
"    <int></int>\r\n"
"    <int></int>\r\n"
"    <int></int>\r\n"
"    <int></int>\r\n"
"    <int></int>\r\n"
"    <int></int>\r\n"
"    <int></int>\r\n"
"  </Array>\r\n"
"  <Array name=\"InTypes\">\r\n"
"    <int>4</int>\r\n"
"    <int>0</int>\r\n"
"    <int>0</int>\r\n"
"    <int>0</int>\r\n"
"    <int>0</int>\r\n"
"    <int>0</int>\r\n"
"    <int>0</int>\r\n"
"    <int>0</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"OutRefs\">\r\n"
"    <int>303791200</int>\r\n"
"    <int>1715300</int>\r\n"
"    <int>303806700</int>\r\n"
"    <int>1714700</int>\r\n"
"    <int>1000000720</int>\r\n"
"    <int>1000031</int>\r\n"
"    <int>1719300</int>\r\n"
"    <int>1000001767</int>\r\n"
"    <int>301474400</int>\r\n"
"    <int>302889100</int>\r\n"
"    <int>302845100</int>\r\n"
"    <int>303191700</int>\r\n"
"    <int>302196800</int>\r\n"
"    <int>303905700</int>\r\n"
"    <int>1719200</int>\r\n"
"    <int>1000013</int>\r\n"
"    <int>3003400</int>\r\n"
"    <int>303192000</int>\r\n"
"    <int>303599100</int>\r\n"
"    <int>1714600</int>\r\n"
"    <int>1715200</int>\r\n"
"    <int>1000000084</int>\r\n"
"    <int>1715400</int>\r\n"
"    <int>301721200</int>\r\n"
"    <int>303540100</int>\r\n"
"    <int>304254780</int>\r\n"
"    <int>303570400</int>\r\n"
"    <int>1000000141</int>\r\n"
"    <int>302796400</int>\r\n"
"    <int>3004100</int>\r\n"
"    <int>302831300</int>\r\n"
"    <int>1001500</int>\r\n"
"    <int>301308600</int>\r\n"
"    <int>302257800</int>\r\n"
"    <int>1714800</int>\r\n"
"    <int>30319800</int>\r\n"
"    <int>303191600</int>\r\n"
"    <int>1000000076</int>\r\n"
"    <int>303191500</int>\r\n"
"    <int>1714200</int>\r\n"
"  </Array>\r\n"
"  <string name=\"ArrName\">fq0_1</string>\r\n"
"</RemedyXml>"; // value: "672/ExecuteService/1/227/w28-raas-ar3.eng.remedy.com31/HPD:Inciden
// t Management Console0/78/8/10/10000000767/17146007/17142007/17147007/17148
// 007/17193007/17192007/100150040/8/21/GET_CONSOLE_VARIABLES0/0/0/0/0/0/0/26
// /8/1/41/01/01/01/01/01/01/0424/40/9/3037912007/17153009/3038067007/1714700
// 10/10000007207/10000317/171930010/10000017679/3014744009/3028891009/302845
// 1009/3031917009/3021968009/3039057007/17192007/10000137/30034009/303192000
// 9/3035991007/17146007/171520010/10000000847/17154009/3017212009/3035401009
// /3042547809/30357040010/10000001419/3027964007/30041009/3028313007/1001500
// 9/3013086009/3022578007/17148008/303198009/30319160010/10000000769/3031915
// 007/17142005/fq0_1"
\\
ARSYS_BACKCHANNEL_023_incconsole <ENCODE_URICOMPONENT> :
"param"                     := "<?xml version='1.0'?>\r\n"
"<RemedyXml operation=\"GetTableEntryList\">\r\n"
"  <int name=\"windowId\">2</int>\r\n"
"  <string name=\"table_server\">"+gsARServer+"</string>\r\n"
"  <string name=\"table_schema\">HPD:Incident Management Console</string>\r\n"
"  <string name=\"table_vui_name\">Default User View (Manager)</string>\r\n"
"  <int name=\"table_field_id\">302087200</int>\r\n"
"  <string name=\"server\">"+gsARServer+"</string>\r\n"
"  <string name=\"schema\">HPD:Help Desk</string>\r\n"
"  <string name=\"app_name\"></string>\r\n"
"  <long name=\"start_row\">0</long>\r\n"
"  <long name=\"num_rows\">50</long>\r\n"
"  <Array name=\"sort_order\"></Array>\r\n"
"  <string name=\"qualification\">1\\1\\5\\303570400\\5\\1000005799\\5
\\
304255940
\\
</string>"
"\r\n"
"  <Array name=\"qual_field_ids\">\r\n"
"    <int>304255940</int>\r\n"
"    <int>1000005799</int>\r\n"
"    <int>303570400</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_values\">\r\n"
"    <int> </int>\r\n"
"    <int> </int>\r\n"
"    <int>'Status' < "Resolved" AND (('Assignee Login ID' ="
" ""+gsUsername+"") OR ('Owner Login ID' = ""+gsUsername+""))</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_types\">\r\n"
"    <int>4</int>\r\n"
"    <int>4</int>\r\n"
"    <int>4</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_externs\">\r\n"
"    <int>1</int>\r\n"
"    <int>1</int>\r\n"
"    <int>1</int>\r\n"
"  </Array>\r\n"
"  <bool name=\"compile\">1</bool>\r\n"
"  <Array name=\"iR_id\"></Array>\r\n"
"  <Array name=\"cC_id\"></Array>\r\n"
"</RemedyXml>"; // value: "425/GetTableEntryList/1/227/w28-raas-ar3.eng.remedy.com31/HPD:Inci
// dent Management Console27/Default User View (Manager)9/30208720027/w28-raa
// s-ar3.eng.remedy.com13/HPD:Help Desk0/1/02/502/0/41/1\1\5\303570400\5\1000
// 005799\5\304255940\37/3/9/30425594010/10000057999/303570400113/3/1/ 1/ 101
// /'Status' < "Resolved" AND (('Assignee Login ID' = "05606-Test") OR ('Owne
// r Login ID' = "05606-Test"))11/3/1/41/41/411/3/1/11/11/11/12/0/2/0/"
\\
ARSYS_BACKCHANNEL_024_incconsole <ENCODE_URICOMPONENT> :
"param"                     := "<?xml version='1.0'?>\r\n"
"<RemedyXml operation=\"GetTableEntryList\">\r\n"
"  <int name=\"windowId\">2</int>\r\n"
"  <string name=\"table_server\">"+gsARServer+"</string>\r\n"
"  <string name=\"table_schema\">HPD:Incident Management Console</string>\r\n"
"  <string name=\"table_vui_name\">Default User View (Manager)</string>\r\n"
"  <int name=\"table_field_id\">301411200</int>\r\n"
"  <string name=\"server\">"+gsARServer+"</string>\r\n"
"  <string name=\"schema\">HPD:WorkLog</string>\r\n"
"  <string name=\"app_name\"></string>\r\n"
"  <long name=\"start_row\">0</long>\r\n"
"  <long name=\"num_rows\">50</long>\r\n"
"  <Array name=\"sort_order\">\r\n"
"    <int>3</int>\r\n"
"    <int>-1</int>\r\n"
"  </Array>\r\n"
"  <string name=\"qualification\">4\\1\\1\\1000000161\\99\\302085700\\</string>\r\n"
"  <Array name=\"qual_field_ids\">\r\n"
"    <int>302085700</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_values\">\r\n"
"    <int>"+gsIncidentID+"</int>\r\n"//INC000000005848
"  </Array>\r\n"
"  <Array name=\"qual_field_types\">\r\n"
"    <int>4</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_externs\">\r\n"
"    <int>0</int>\r\n"
"  </Array>\r\n"
"  <bool name=\"compile\">0</bool>\r\n"
"  <Array name=\"iR_id\"></Array>\r\n"
"  <Array name=\"cC_id\"></Array>\r\n"
"</RemedyXml>"; // value: "287/GetTableEntryList/1/227/w28-raas-ar3.eng.remedy.com31/HPD:Inci
// dent Management Console27/Default User View (Manager)9/30141120027/w28-raa
// s-ar3.eng.remedy.com11/HPD:WorkLog0/1/02/509/2/1/32/-130/4\1\1\1000000161\
// 99\302085700\13/1/9/30208570020/1/15/INC0000000058485/1/1/45/1/1/01/02/0/2
// /0/"
\\
LOGINFORM001:
"username"                  := gsUsername,
"pwd"                       := gsPassword,
"auth"                      := "" <USE_HTML_VAL> , // unchanged, value: ""
"timezone"                  := "America/Los_Angeles", // hidden, changed(!)
"encpwd"                    := "0",//"" <USE_HTML_VAL> , // hidden, unchanged, value: "1"
"goto"                      := "" <USE_HTML_VAL> , // hidden, unchanged, value: ""
"server"                    := "" <USE_HTML_VAL> , // hidden, unchanged, value: ""
"ipoverride"                := "" <USE_HTML_VAL> , // hidden, unchanged, value: "0"
"initialState"              := "0", // hidden, changed(!)
"returnBack"                := gsWebContext+"/home"; //"/arsys/home"; // hidden, changed(!)\\
ARSYS_FORMS_W28_RAAS_AR3_ENG_REM002_login:
""                          := "6ACB26DEDBD6E6823AB506F10B3947C9";
\\
ARSYS_FORMS_W28_RAAS_AR3_ENG_REM003_login:
"w"                         := gsARServer+"SHR:OverviewConsoleARRoot1294690212449";
\\
ARSYS_BACKCHANNEL_004_login:
"param"                     := "<?xml version='1.0'?>\r\n"
"<RemedyXml operation=\"GetURLForForm\">\r\n"
"  <int name=\"windowId\">0</int>\r\n"
"  <string name=\"server\">"+gsARServer+"</string>\r\n"
"  <string name=\"app_name\"></string>\r\n"
"  <string name=\"form\">SHR:LandingConsole</string>\r\n"
"  <string name=\"view\"></string>\r\n"
"  <bool name=\"fetch_dimensions\">0</bool>\r\n"
"  <string name=\"win_name\">"+gsARServer+"SHR:LandingConsoleARRoot129469021244"
"9</string>\r\n"
"  <string name=\"win_arg\">\{wname:"",fvlist:\{304255500:\{t:4,v:"SHR:OverviewC"
"onsole",a:\{\}\},1000000076:\{t:4,v:"FormOpen",a:\{\}\},303647600:\{t:4,v:"Show"
"Ticket",a:\{\}\}\},wMode:1,wForceClear:1,fvSetDefaults:0\}</string>\r\n"
"</RemedyXml>"; // value: "319/GetURLForForm/1/027/w28-raas-ar3.eng.remedy.com0/18/SHR:Landin
// gConsole0/1/064/w28-raas-ar3.eng.remedy.comSHR:LandingConsoleARRoot1294690
// 212449173/\{wname:"",fvlist:\{304255500:\{t:4,v:"SHR:OverviewConsole",a:\{\}\},1
// 000000076:\{t:4,v:"FormOpen",a:\{\}\},303647600:\{t:4,v:"ShowTicket",a:\{\}\}\},wMo
// de:1,wForceClear:1,fvSetDefaults:0\}"
\\
ARSYS_FORMS_W28_RAAS_AR3_ENG_REM005_login:
"cacheid"                   := "f86b5a3c",
"format"                    := "html";
\\
ARSYS_SERVLET_LICENSERELEASESERV006_login:
"lr"                        := "1";
\\
ARSYS_FORMS_W28_RAAS_AR3_ENG_REM007_login:
""                          := "6ACB26DEDBD6E6823AB506F10B3947C9";
\\
ARSYS_FORMS_W28_RAAS_AR3_ENG_REM008_login:
"w"                         := gsARServer+"SHR:LandingConsoleARRoot1294690212449";
\\
ARSYS_BACKCHANNEL_009_login:
"param"                     := "<?xml version='1.0'?>\r\n"
"<RemedyXml operation=\"ExecuteService\">\r\n"
"  <int name=\"windowId\">0</int>\r\n"
"  <string name=\"server\">"+gsARServer+"</string>\r\n"
"  <string name=\"form\">SHR:LandingConsole</string>\r\n"
"  <string name=\"requestidStr\"></string>\r\n"
"  <Array name=\"InIds\">\r\n"
"    <int>301343700</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"InValues\">\r\n"
"    <int>INITWINLOADED</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"InTypes\">\r\n"
"    <int>4</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"OutRefs\">\r\n"
"    <int>1720840</int>\r\n"
"    <int>1720800</int>\r\n"
"    <int>1720790</int>\r\n"
"    <int>1720820</int>\r\n"
"    <int>1720860</int>\r\n"
"    <int>1720810</int>\r\n"
"    <int>1720850</int>\r\n"
"    <int>1720870</int>\r\n"
"    <int>1720830</int>\r\n"
"    <int>301308600</int>\r\n"
"  </Array>\r\n"
"  <string name=\"ArrName\">fq0_1</string>\r\n"
"</RemedyXml>"; // value: "220/ExecuteService/1/027/w28-raas-ar3.eng.remedy.com18/SHR:Landing
// Console0/13/1/9/30134370018/1/13/INITWINLOADED5/1/1/495/10/7/17208407/1720
// 8007/17207907/17208207/17208607/17208107/17208507/17208707/17208309/301308
// 6005/fq0_1"
\\
ARSYS_BACKCHANNEL_010_login:
"param"                     := "<?xml version='1.0'?>\r\n"
"<RemedyXml operation=\"GetHTMLScriptForViewField\">\r\n"
"  <int name=\"windowId\">0</int>\r\n"
"  <string name=\"server\">"+gsARServer+"</string>\r\n"
"  <string name=\"app_name\"></string>\r\n"
"  <string name=\"form\">SHR:OverviewConsole</string>\r\n"
"  <string name=\"view\"></string>\r\n"
"  <bool name=\"jsget\">0</bool>\r\n"
"</RemedyXml>"; // value: "88/GetHTMLScriptForViewField/1/027/w28-raas-ar3.eng.remedy.com0/19
// /SHR:OverviewConsole0/1/0"
\\
ARSYS_FORMS_W28_RAAS_AR3_ENG_REM011_login:
"format"                    := "html",
"w"                         := "";
\\
ARSYS_FORMS_W28_RAAS_AR3_ENG_REM012_login:
"format"                    := "html";
\\
ARSYS_FORMS_W28_RAAS_AR3_ENG_REM013_login:
"cacheid"                   := "f86b5a3c",
"format"                    := "html",
"mode"                      := "1",
"mID"                       := "1575";
\\
ARSYS_BACKCHANNEL_014_login <ENCODE_URICOMPONENT> :
"param"                     := "<?xml version='1.0'?>\r\n"
"<RemedyXml operation=\"GetEntryList\">\r\n"
"  <int name=\"windowId\">1</int>\r\n"
"  <string name=\"current_server\">"+gsARServer+"</string>\r\n"
"  <string name=\"current_schema\">SHR:OverviewConsole</string>\r\n"
"  <string name=\"current_vui\">Default User View</string>\r\n"
"  <string name=\"server\">"+gsARServer+"</string>\r\n"
"  <string name=\"schema\">CTM:CFG-ApplicationPreferences</string>\r\n"
"  <string name=\"app_name\"></string>\r\n"
"  <string name=\"qualification\">2\\1\\4\\1\\1\\1000000581\\2\\1\\1\\4\\1\\1
\\
1000001762
\\
2"
"\\6\\1\\1\\4\\1\\1\\1000000581\\2\\0\\4\\1\\1\\1000001762\\2\\6\\0\\</string>\r\n"
"  <Array name=\"qual_field_ids\">\r\n"
"    <int>-1</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_values\">\r\n"
"    <int>"+gsUsername+"</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_types\">\r\n"
"    <int>4</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_externs\">\r\n"
"    <int>0</int>\r\n"
"  </Array>\r\n"
"  <bool name=\"compile\">0</bool>\r\n"
"  <int name=\"no_match_opt\">2</int>\r\n"
"  <int name=\"multi_match_opt\">3</int>\r\n"
"  <Array name=\"fields\">\r\n"
"    <int>1000002461</int>\r\n"
"    <int>303673600</int>\r\n"
"    <int>303673500</int>\r\n"
"    <int>1000001768</int>\r\n"
"    <int>302253300</int>\r\n"
"    <int>301708200</int>\r\n"
"    <int>1000002864</int>\r\n"
"    <int>303771300</int>\r\n"
"    <int>301602900</int>\r\n"
"    <int>1000004001</int>\r\n"
"    <int>1000002866</int>\r\n"
"    <int>1000001762</int>\r\n"
"    <int>1000001760</int>\r\n"
"    <int>1000004006</int>\r\n"
"    <int>1000001761</int>\r\n"
"    <int>1000001825</int>\r\n"
"    <int>1000001791</int>\r\n"
"    <int>1000001826</int>\r\n"
"    <int>1000004233</int>\r\n"
"    <int>302865400</int>\r\n"
"    <int>302887000</int>\r\n"
"    <int>303695600</int>\r\n"
"    <int>1000001740</int>\r\n"
"    <int>1000001741</int>\r\n"
"    <int>1000001808</int>\r\n"
"    <int>1000001738</int>\r\n"
"    <int>1000001739</int>\r\n"
"    <int>303695700</int>\r\n"
"    <int>1000001757</int>\r\n"
"    <int>1000001756</int>\r\n"
"    <int>1000001759</int>\r\n"
"    <int>1000001792</int>\r\n"
"    <int>1000001758</int>\r\n"
"    <int>1000000001</int>\r\n"
"    <int>1000001755</int>\r\n"
"    <int>1000004265</int>\r\n"
"    <int>1000000951</int>\r\n"
"    <int>1000001754</int>\r\n"
"  </Array>\r\n"
"</RemedyXml>"; // value: "782/GetEntryList/1/127/w28-raas-ar3.eng.remedy.com19/SHR:OverviewC
// onsole17/Default User View27/w28-raas-ar3.eng.remedy.com30/CTM:CFG-Applica
// tionPreferences0/96/2\1\4\1\1\1000000581\2\1\1\4\1\1\1000001762\2\6\1\1\4\
// 1\1\1000000581\2\0\4\1\1\1000001762\2\6\0\6/1/2/-115/1/10/05606-Test5/1/1/
// 45/1/1/01/01/21/3477/38/10/10000024619/3036736009/30367350010/10000017689/
// 3022533009/30170820010/10000028649/3037713009/30160290010/100000400110/100
// 000286610/100000176210/100000176010/100000400610/100000176110/100000182510
// /100000179110/100000182610/10000042339/3028654009/3028870009/30369560010/1
// 00000174010/100000174110/100000180810/100000173810/10000017399/30369570010
// /100000175710/100000175610/100000175910/100000179210/100000175810/10000000
// 0110/100000175510/100000426510/100000095110/1000001754"
\\
ARSYS_BACKCHANNEL_015_login:
"param"                     := "<?xml version='1.0'?>\r\n"
"<RemedyXml operation=\"ExecuteService\">\r\n"
"  <int name=\"windowId\">1</int>\r\n"
"  <string name=\"server\">"+gsARServer+"</string>\r\n"
"  <string name=\"form\">SHR:OverviewConsole</string>\r\n"
"  <string name=\"requestidStr\"></string>\r\n"
"  <Array name=\"InIds\">\r\n"
"    <int>301343700</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"InValues\">\r\n"
"    <int>INITWINLOADED</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"InTypes\">\r\n"
"    <int>4</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"OutRefs\">\r\n"
"    <int>303673600</int>\r\n"
"    <int>303682400</int>\r\n"
"    <int>301604100</int>\r\n"
"    <int>301604400</int>\r\n"
"    <int>1000002864</int>\r\n"
"    <int>1000001767</int>\r\n"
"    <int>301602900</int>\r\n"
"    <int>301608300</int>\r\n"
"    <int>1000001762</int>\r\n"
"    <int>1000001760</int>\r\n"
"    <int>303695400</int>\r\n"
"    <int>1000001761</int>\r\n"
"    <int>1000001791</int>\r\n"
"    <int>301515800</int>\r\n"
"    <int>301721900</int>\r\n"
"    <int>302887000</int>\r\n"
"    <int>301346100</int>\r\n"
"    <int>303695500</int>\r\n"
"    <int>301613000</int>\r\n"
"    <int>301613400</int>\r\n"
"    <int>301608700</int>\r\n"
"    <int>301721600</int>\r\n"
"    <int>301604500</int>\r\n"
"    <int>302889200</int>\r\n"
"    <int>303682500</int>\r\n"
"    <int>301722000</int>\r\n"
"    <int>301721200</int>\r\n"
"    <int>303681900</int>\r\n"
"    <int>1000001757</int>\r\n"
"    <int>1000001756</int>\r\n"
"    <int>302796400</int>\r\n"
"    <int>1000001759</int>\r\n"
"    <int>1000001758</int>\r\n"
"    <int>302831300</int>\r\n"
"    <int>1000001755</int>\r\n"
"    <int>1000000951</int>\r\n"
"    <int>1000001754</int>\r\n"
"    <int>301308600</int>\r\n"
"    <int>301608400</int>\r\n"
"    <int>1000000957</int>\r\n"
"    <int>302859900</int>\r\n"
"    <int>1000002461</int>\r\n"
"    <int>301604600</int>\r\n"
"    <int>301604300</int>\r\n"
"    <int>301613700</int>\r\n"
"    <int>1000000720</int>\r\n"
"    <int>301721700</int>\r\n"
"    <int>303669600</int>\r\n"
"    <int>304080900</int>\r\n"
"    <int>301608600</int>\r\n"
"    <int>303771300</int>\r\n"
"    <int>301613500</int>\r\n"
"    <int>1000004001</int>\r\n"
"    <int>302859700</int>\r\n"
"    <int>1000000058</int>\r\n"
"    <int>1000001825</int>\r\n"
"    <int>1000004233</int>\r\n"
"    <int>301592800</int>\r\n"
"    <int>303695300</int>\r\n"
"    <int>302859800</int>\r\n"
"    <int>301516000</int>\r\n"
"    <int>301608500</int>\r\n"
"    <int>301721800</int>\r\n"
"    <int>301612800</int>\r\n"
"    <int>301608200</int>\r\n"
"    <int>301604800</int>\r\n"
"    <int>301604200</int>\r\n"
"    <int>1000000141</int>\r\n"
"    <int>1000001792</int>\r\n"
"    <int>301515900</int>\r\n"
"    <int>301613200</int>\r\n"
"    <int>1000000129</int>\r\n"
"    <int>1000004265</int>\r\n"
"  </Array>\r\n"
"  <string name=\"ArrName\">fq0_1</string>\r\n"
"</RemedyXml>"; // value: "981/ExecuteService/1/127/w28-raas-ar3.eng.remedy.com19/SHR:Overvie
// wConsole0/13/1/9/30134370018/1/13/INITWINLOADED5/1/1/4854/73/9/3036736009/
// 3036824009/3016041009/30160440010/100000286410/10000017679/3016029009/3016
// 0830010/100000176210/10000017609/30369540010/100000176110/10000017919/3015
// 158009/3017219009/3028870009/3013461009/3036955009/3016130009/3016134009/3
// 016087009/3017216009/3016045009/3028892009/3036825009/3017220009/301721200
// 9/30368190010/100000175710/10000017569/30279640010/100000175910/1000001758
// 9/30283130010/100000175510/100000095110/10000017549/3013086009/30160840010
// /10000009579/30285990010/10000024619/3016046009/3016043009/30161370010/100
// 00007209/3017217009/3036696009/3040809009/3016086009/3037713009/3016135001
// 0/10000040019/30285970010/100000005810/100000182510/10000042339/3015928009
// /3036953009/3028598009/3015160009/3016085009/3017218009/3016128009/3016082
// 009/3016048009/30160420010/100000014110/10000017929/3015159009/30161320010
// /100000012910/10000042655/fq0_1"
\\
ARSYS_BACKCHANNEL_016_login <ENCODE_URICOMPONENT> :
"param"                     := "<?xml version='1.0'?>\r\n"
"<RemedyXml operation=\"GetTableEntryList\">\r\n"
"  <int name=\"windowId\">1</int>\r\n"
"  <string name=\"table_server\">"+gsARServer+"</string>\r\n"
"  <string name=\"table_schema\">SHR:OverviewConsole</string>\r\n"
"  <string name=\"table_vui_name\">Default User View</string>\r\n"
"  <int name=\"table_field_id\">301872300</int>\r\n"
"  <string name=\"server\">"+gsARServer+"</string>\r\n"
"  <string name=\"schema\">CTM:Support Group Assoc LookUp</string>\r\n"
"  <string name=\"app_name\"></string>\r\n"
"  <long name=\"start_row\">0</long>\r\n"
"  <long name=\"num_rows\">0</long>\r\n"
"  <Array name=\"sort_order\"></Array>\r\n"
"  <string name=\"qualification\">1\\4\\1\\1\\4\\2\\1\\1\\4\\1\\1\\1000005054\\2\\6\\0\\</string>\r\n"
"  <Array name=\"qual_field_ids\">\r\n"
"    <int>-1</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_values\">\r\n"
"    <int>"+gsUsername+"</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_types\">\r\n"
"    <int>4</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_externs\">\r\n"
"    <int>0</int>\r\n"
"  </Array>\r\n"
"  <bool name=\"compile\">0</bool>\r\n"
"  <Array name=\"iR_id\"></Array>\r\n"
"  <Array name=\"cC_id\"></Array>\r\n"
"</RemedyXml>"; // value: "272/GetTableEntryList/1/127/w28-raas-ar3.eng.remedy.com19/SHR:Over
// viewConsole17/Default User View9/30187230027/w28-raas-ar3.eng.remedy.com30
// /CTM:Support Group Assoc LookUp0/1/01/02/0/39/1\4\1\1\4\2\1\1\4\1\1\100000
// 5054\2\6\0\6/1/2/-115/1/10/05606-Test5/1/1/45/1/1/01/02/0/2/0/"
\\
ARSYS_BACKCHANNEL_017_login <ENCODE_URICOMPONENT> :
"param"                     := "<?xml version='1.0'?>\r\n"
"<RemedyXml operation=\"GetTableEntryList\">\r\n"
"  <int name=\"windowId\">1</int>\r\n"
"  <string name=\"table_server\">"+gsARServer+"</string>\r\n"
"  <string name=\"table_schema\">SHR:OverviewConsole</string>\r\n"
"  <string name=\"table_vui_name\">Default User View</string>\r\n"
"  <int name=\"table_field_id\">301444200</int>\r\n"
"  <string name=\"server\">"+gsARServer+"</string>\r\n"
"  <string name=\"schema\">SHR:ARDBC_OverviewConsole</string>\r\n"
"  <string name=\"app_name\"></string>\r\n"
"  <long name=\"start_row\">0</long>\r\n"
"  <long name=\"num_rows\">200</long>\r\n"
"  <Array name=\"sort_order\">\r\n"
"    <int>0</int>\r\n"
"    <int>1</int>\r\n"
"  </Array>\r\n"
"  <string name=\"qualification\">5\\400068500\\</string>\r\n"
"  <Array name=\"qual_field_ids\">\r\n"
"    <int>400068500</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_values\">\r\n"
"    <int> ('230000009' = "MAINCHANGE" AND '1000000337' = &quo"
"t;"+gsUsername+"" AND ('1000003561' = 1 OR '1000003561' = 2 OR '1"
"000003561' = 3 OR '1000003561' = 4 OR '1000003561' = 5 OR '10"
"00003561' = 6 OR '1000003561' = 7 OR '1000003561' = 8 OR '100"
"0003561' = 9)) OR ('230000009' = "MAINHELPDESK" AND '10000008"
"41' = ""+gsUsername+"" AND ('1000003561' = 0 OR '1000003561'"
" = 1 OR '1000003561' = 2 OR '1000003561' = 3)) OR ('230000009&apos"
"; = "MAINWORKORDER" AND ('1000000841' = ""+gsUsername+"" OR &apos"
";1000000839' = ""+gsUsername+"") AND ('1000003561' = 0 OR '100000"
"3561' = 1 OR '1000003561' = 2 OR '1000003561' = 3 OR '1000003"
"561' = 4)) OR ('230000009' = "MAINKNOWLEDGEDATABASE" AND '100"
"0000841' = ""+gsUsername+"" AND ('1000003561' = 4)) OR ('23000000"
"9' = "MAINKNOWNERROR" AND '1000000841' = ""+gsUsername+"" AN"
"D ('1000003561' = 0 OR '1000003561' = 1 OR '1000003561' = 2))"
" OR ('230000009' = "MAINPROBLEM" AND '1000000841' = ""+gsUsername+"" AND ('1000003561' = 0 OR '1000003561' = 1 OR '100000"
"3561' = 2 OR '1000003561' = 3 OR '1000003561' = 4 OR '1000003"
"561' = 5))</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_types\">\r\n"
"    <int>4</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_externs\">\r\n"
"    <int>1</int>\r\n"
"  </Array>\r\n"
"  <bool name=\"compile\">1</bool>\r\n"
"  <Array name=\"iR_id\"></Array>\r\n"
"  <Array name=\"cC_id\"></Array>\r\n"
"</RemedyXml>"; // value: "1263/GetTableEntryList/1/127/w28-raas-ar3.eng.remedy.com19/SHR:Ove
// rviewConsole17/Default User View9/30144420027/w28-raas-ar3.eng.remedy.com2
// 5/SHR:ARDBC_OverviewConsole0/1/03/2008/2/1/01/112/5\400068500\13/1/9/40006
// 85001020/1/1013/ ('230000009' = "MAINCHANGE" AND '1000000337' = "05606-Tes
// t" AND ('1000003561' = 1 OR '1000003561' = 2 OR '1000003561' = 3 OR '10000
// 03561' = 4 OR '1000003561' = 5 OR '1000003561' = 6 OR '1000003561' = 7 OR
// '1000003561' = 8 OR '1000003561' = 9)) OR ('230000009' = "MAINHELPDESK" AN
// D '1000000841' = "05606-Test" AND ('1000003561' = 0 OR '1000003561' = 1 OR
//  '1000003561' = 2 OR '1000003561' = 3)) OR ('230000009' = "MAINWORKORDER"
// AND ('1000000841' = "05606-Test" OR '1000000839' = "05606-Test") AND ('100
// 0003561' = 0 OR '1000003561' = 1 OR '1000003561' = 2 OR '1000003561' = 3 O
// R '1000003561' = 4)) OR ('230000009' = "MAINKNOWLEDGEDATABASE" AND '100000
// 0841' = "05606-Test" AND ('1000003561' = 4)) OR ('230000009' = "MAINKNOWNE
// RROR" AND '1000000841' = "05606-Test" AND ('1000003561' = 0 OR '1000003561
// ' = 1 OR '1000003561' = 2)) OR ('230000009' = "MAINPROBLEM" AND '100000084
// 1' = "05606-Test" AND ('1000003561' = 0 OR '1000003561' = 1 OR '1000003561
// ' = 2 OR '1000003561' = 3 OR '1000003561' = 4 OR '1000003561' = 5))5/1/1/4
// 5/1/1/11/12/0/2/0/"
\\
ARSYS_BACKCHANNEL_018_login <ENCODE_URICOMPONENT> :
"param"                     := "<?xml version='1.0'?>\r\n"
"<RemedyXml operation=\"GetEntryList\">\r\n"
"  <int name=\"windowId\">1</int>\r\n"
"  <string name=\"current_server\">"+gsARServer+"</string>\r\n"
"  <string name=\"current_schema\">SHR:OverviewConsole</string>\r\n"
"  <string name=\"current_vui\">Default User View</string>\r\n"
"  <string name=\"server\">"+gsARServer+"</string>\r\n"
"  <string name=\"schema\">CFG:Broadcast</string>\r\n"
"  <string name=\"app_name\"></string>\r\n"
"  <string name=\"qualification\">1\\1\\4\\2\\2\\1\\2\\1\\1000000994\\2\\2\\4\\1
\\
99
\\
302796"
"400\\2\\0\\4\\4\\99\\302796400\\1\\1000000994\\4\\4\\99\\302796400\\1\\6\\2\\4\\3
\\
1
\\
10000"
"00996\\2\\1\\2\\4\\1\\1\\1000000996\\2\\0\\</string>\r\n"
"  <Array name=\"qual_field_ids\">\r\n"
"    <int>302796400</int>\r\n"
"    <int>-2</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_values\">\r\n"
"    <int>108777600</int>\r\n"
"    <int>" + GetTimeStamp(TIMESTAMP_IN_SEC) + "</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_types\">\r\n"
"    <int>7</int>\r\n"
"    <int>7</int>\r\n"
"  </Array>\r\n"
"  <Array name=\"qual_field_externs\">\r\n"
"    <int>0</int>\r\n"
"    <int>0</int>\r\n"
"  </Array>\r\n"
"  <bool name=\"compile\">0</bool>\r\n"
"  <int name=\"no_match_opt\">2</int>\r\n"
"  <int name=\"multi_match_opt\">3</int>\r\n"
"  <Array name=\"fields\">\r\n"
"    <int>1000000991</int>\r\n"
"  </Array>\r\n"
"</RemedyXml>"; // value: "385/GetEntryList/1/127/w28-raas-ar3.eng.remedy.com19/SHR:OverviewC
// onsole17/Default User View27/w28-raas-ar3.eng.remedy.com13/CFG:Broadcast0/
// 149/1\1\4\2\2\1\2\1\1000000994\2\2\4\1\99\302796400\2\0\4\4\99\302796400\1
// \1000000994\4\4\99\302796400\1\6\2\4\3\1\1000000996\2\1\2\4\1\1\1000000996
// \2\0\17/2/9/3027964002/-226/2/9/10877760010/12946904258/2/1/71/78/2/1/01/0
// 1/01/21/315/1/10/1000000991"
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