This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Runtime behavior

BMC Remedy Mid Tier is used to display graphical information from flashboards into a browser. The mid tier passes access permission information to the AR System server, holds requested Flashboards image information in a cache, and translates the image information so that the display client can view it. When a display client requests a Flashboards image, the mid tier checks whether the information is in the mid tier cache and if the cache has not expired. If so, the mid tier generates an image and sends it to the display client. If the information is not in the cache or the cache has expired, the mid tier requests the information from the AR System server, updates the cache, generates an image, and sends it to the display client.

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