This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Renaming the AR System server

You must scan for AR System server names and rename servers in the following circumstances:

  • You move your database to a new environment during an upgrade.
  • You copy a production database to a development or test environment.
  • You use a standard image to instantiate a virtual machine for BMC Remedy AR System.
  • You move your existing AR System server into a multitenant mid tier environment, which requires that each AR System server is uniquely named.

Use the BMC Remedy AR Server Rename utility to rename an AR System server and to ensure that the server name used by the mid tier and the AR System server is the same. 

Using the Rename utility, you can:

  • Scan the database for the AR System server name
  • Replace the AR System server name in the following locations:
    • Specified forms and fields in the database  
    • Specific configuration files and property files
    • Windows Services and Registries

This topic explains how to use the Rename utility to scan for and replace the server name:

Sequence of server name replacement tasks 

Perform the server name replacement tasks in the following order:

  1. Replace the server name in the database. In a server group environment, perform this operation only on the primary AR System server. 
  2. Replace the server name in files. In a server group, perform this operation on all servers in the server group.
  3. (Windows only) Replace the server name in the Windows Services and Registries. In a server group, perform this operation on all servers in the server group.
  4. Restart your computer. In a server group, restart the computers on which the primary and secondary servers are running.

Rename utility command and options

The BMC Remedy AR Server Rename command-line utility (arsrename.bat or is available in the ARSystemInstallationFolder\ARSystem\artools folder. Use the following command and its options to run the utility:

	[-u] [-p] [-a] 	[-x] [-t] [-timeout]
	[-o] [-tokens] [-f] [-fsf] [-fsv] [-ie] [-ief]

The following table describes the arsrename command options, which can be used in any order in the command.

-uName that identifies the user account for the AR System server

Password for the user account

If the user account has no password, use -p "". You can ignore this parameter if the password is empty or blank.


Name of the external authentication string or Windows NT domain

This option is related to the Login window's Authentication field. See Authentication String Alias introduction.

-xName of the server to connect to

TCP port number to connect to

If the port number is unknown, use -t 0.


Time, in seconds, during which the connection must occur, specified in the following format: 

-timeout Normal:Long:XLong 

The default values for Normal:Long:XLong are 120:400:1800.

Note: You must specify all three values even if you want to set a single timeout value.
For example, if you want to set the Long timeout value to 600 seconds, use the following command:
-timeout 120:600:1800.


Operation code:


2Replace string tokens

3Replace string tokens in files

4Replace string tokens in Windows registry entries

-tokensList of string tokens in comma-separated value format. This is the old server name that you need to replace.
For example, onbmc-s,

File path of the CSV file that contains the list of forms and fields for token replacement (required if your operation code is 3)

While performing a scan operation, use the -f parameter to generate the output CSV file. While performing a replacement operation, use the -f parameter to pass the input CSV file.


Whether to use fast scan

Use this option with operation code 1.
Valid values:
0—Off (default)


Number of entries to scan

By default, 10,000 entries are scanned.
Valid value: Any positive integer


Whether to use the inclusion-exclusion list of forms in the scan

Valid values:
0Do not use inclusion-exclusion list
1Forms specified in the list are scanned along with other forms
2—Only the forms specified in the list are scanned


Path of the inclusion-exclusion list

If the path is not specified or if the value of the -ie option is 1 or 2, the default text file available in the ARSystemInstallationFolder\ARSystem\artools\etc folder is used.

Scanning the database for the server name 

Use the Rename utility to scan for the AR System server name or a token string in the database (Regular forms, character and diary fields). For example, in a multitenant environment, you can use the utility to scan the database forms and fields for occurrences of the onbmc-s string in the AR System server name on the myARServer computer. At the command prompt, type the following command:

arsrename -x myARServer -u Demo -o 1 -p <password> -t <port> -tokens "onbmc-s" -f "c:\data\Output.csv" -timeout 120:600:1800

The output of the scan operation is a CSV file (output.csv) that displays the results of the scan as a table consisting of the information shown in the following figure and described in the subsequent table:

Output of the scan operation

Column NameDescription
Form nameName of the regular form in which the AR System server name is found
Field IDID of the character field in which the AR System server name is found
Is Partial (Y/N)?Flag that indicates whether the field contains a partial or a complete string of the server name:
Y—Partial string
N—Whole string 
Merge (Y/N)?

Flag that indicates whether the scanned server name is to be replaced or not; this value is referred to during the replace operation

Y—Standard field
N—Custom field; not replaced during replace operation

If you want even the custom fields to be replaced, you must enter Y in the column for the custom field whose server name value you want to replace.

Special (Y/N)?Flag that indicates special handling required during the replace operation


You can use the output generated by the scan operation directly as input for the replace operation, which replaces the server name in database.


Use the following command to perform a fast scan for 5,000 entries:

Arsrename -x myARServer -u Demo -o 1 -p <password> -t <port> -f c:\data\output.csv -fsf 1 -fsv 5000 -tokens onbmc-s

Use the following command to scan only the forms listed the inclusion-exclusion list (a text file) available at the specified path:

arsrename -x myARServer -u Demo -o 1 -p <password> -f c:\data\output.csv -ie 2 -ief 
C:\<ARSystemInstallationFolder>arsystem\artools\src\inclusion-exclusion-list.txt -tokens onbmc-s

Format of the inclusion-exclusion list

You can control the forms that are scanned by creating an inclusion-exclusion text file that contains the list of forms that you want to include in or exclude from the scan and the qualification that you want to set for the scan.

The following sample code shows the format of the inclusion-exclusion list:

#--Inclusion list
#----the following qualification is for fetching outgoing messages that are sent

i,AR System Email Messages,'18092'=1 and '18099'=1

#----The following qualification scans only those SRDs which are not closed.


#--Exclusion list

e,AR System Server Group Operation Ranking

e,AR System Service Failover Ranking

e,AR System Service Failover Whiteboard


The following table describes the formats used in this file:

#Specifies a comment line
iSpecifies the inclusion list
eSpecifies the exclusion list

Exclusions from the scan operation

The scan operation ignores the following forms and fields during scanning:

  • Archive forms
  • Audit forms
  • Reserved fields on any regular forms
    • Core fields with field IDs ranging from 1 to 99 (except field ID 8)
    • Distributed Server Option (DSO) fields with field IDs ranging from 300 to 322
    • Dynamic groups with IDs ranging from 60000 to 60999
    • Special fields
      • 112  (Access control)
      • 179 (GUID)
      • 160 (Locale)
  • Server Statistics form                                
  • AR System API Statistics form                                   
  • AR System Service Statistics form                               
  • AR System Service Statistics Configuration form                
  • AR System Version Control: Object Modification Log form         
  • AR System Version Control: Object Reservation Label form        
  • AP:Detail form
  • AP:Question-Comment-Info form
  • Application Pending form
  • AR System Email Error Logs form
  • AR System Email Error Messages form
  • AR System Email Messages form
  • BPCU-Logs form

Replacing the server name in the database

Use the Rename utility to replace the AR System server name in the database. The replace operation takes a CSV file as an input and either completely or partially replaces the server names, depending upon the values specified in the input CSV file. The input.csv file is available in the AR_SERVER_HOME\artools\etc\arsrename folder.


  • The input.csv file contains the information required to replace the server names in a tabular format with the same columns as the output.csv file.
  • Use the input.csv file if you have not done any customizations to get the server name in any base field, overlay, or custom field.


Do not replace the server name in the following forms:

  • AR System Server Group Operation Ranking
  • AR System Service Failover Ranking
  • AR System Service Failover Whiteboard

In the input.csv file, delete the rows that contain these form names.

The replace operation replaces only those forms or fields that have a Merge flag set to Y in the input.csv file. To handle special cases, specify Y in the Special (Y/N?) column of the input.csv file.

As an example, use the following command to replace the onbmc-s string with tenant1-onbmc-s:

arsrename -x myARServer -u Demo -o 2 -tokens "onbmc-s=tenant1-onbmc-s" -f "C:\Program Files\BMC Software\ARSystem\artools\etc\arsrename\input.csv" -timeout 120:600:1800

Replacing the server name in files, services, and registry entries

Use the utility to replace the current server name in the following files of the BMC installed products, services, and registry entries:

ComponentFiles in which to replace the server name
BMC Remedy AR System Server
  • AR_SERVER_HOME\ARSystemInstalledConfiguration.xml
  • AR_SERVER_HOME\conf\ar.cfg
  • AR_SERVER_HOME\conf\armonitor.cfg
  • AR_SERVER_HOME\flashboards\server.conf
  • AR_SERVER_HOME\pluginsvr\pluginsvr_config.xml

  • AR_SERVER_HOME\pluginsvr\fts\primary\pluginsvr_config.xml

  • AR_SERVER_HOME\pluginsvr\fts\secondary\pluginsvr_config.xml

  • AR_SERVER_HOME\diserver\.kettle\arservers.xml

BMC Atrium Core
  • ATRIUMCORE_HOME\AtriumCoreInstalledConfiguration.xml

  • ATRIUMCORE_HOME\cmdb\plugins\ne\pluginsvr_config.xml

  • ATRIUMCORE_HOME\cmdb\plugins\shared\pluginsvr_config.xml

  •  ATRIUMCORE_HOME\cmdb\reswift\conf\
BMC Remedy IT Service Management


BMC Remedy Service Level Management


BMC Remedy Service Request Management


BMC Remedy Knowledge Management


BMC Remedy IT Process Designer
  • BMC_ITSM_PROCESS_DESIGNER_HOME\ProcessDesignerInstalledConfiguration.xml
Other files on Windows
  • C:\Windows\System32\drivers\etc\hosts
  • C:\Program Files\Common Files\AR System\Licenses\server_HostName
    If the name of the folder contains the server name, the folder name is replaced. In the preceding example, the folder name server_HostName gets replaced.
  • BMC Remedy Action Request System Server server_HostName
  • BMC Remedy Email Engine - server_HostName 1
  • BMC Remedy Flashboards Server - server_HostName
Registry entries
  • HKEY_LOCAL_MACHINE\SOFTWARE\Remedy\ARServer\server_HostName
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Remedy\server_HostName


Use the following command to replace a server name that contains the onbmc-s string with tenant1-onbmc-s in AR System and other files:

arsrename -x onbmc-s -o 3 -tokens "onbmc-s=tenant1-onbmc-s" -u Demo -p "" -t 0

Use the following command to replace a server name that contains the onbmc-s string with tenant1-onbmc-s in the Windows services and registry entries:

arsrename -x tenant1-onbmc-s -o 4 -tokens "onbmc-s=tenant1-onbmc-s" -u Demo -p "" -t 0


  • The Rename utility changes the server name in the configuration files, property files, and XML files. The utility does not change the data in the archive (.arx) files.
  • Before you run the command to replace server names in the files, ensure that the following environment variables are defined:
    • ATRIUMCORE_HOME = D:\BMCSoftware\BMCAtriumCore
    • BMC_AR_SYSTEM_HOME = D:\BMCSoftware\BMCARSystem
    • BMC_SLM_HOME = D:\BMCSoftware\BMCSLM
    • BMC_RKM_HOME = D:\BMCSoftware\BMCRKM

If any of these environment variables is not defined, the server name in the files is not replaced.

Was this page helpful? Yes No Submitting... Thank you


  1. Andreas Mitterdorfer

    Please can you advise on following files which also contain the server name?

















    Nov 17, 2015 06:47
    1. Prachi Kalyani

      Hello Andreas,

      We will verify this with the concerned SME and get back to you soon.



      Nov 19, 2015 10:26
    1. Prachi Kalyani

      Hello Andreas,

      Sorry for the delay in response. We are tracking this issue with the Defect ID SW00499420. We will address the defect soon.

      Thank you,


      Nov 25, 2015 04:36
  2. Fernanda Lima


    Scenario - note version 8.1.02

    I also use this as reference when I copy a DB from one environemnt (like production) to another (like development). I then modify the records in the forms. I need to know all the forms to change. Can you share this information with me? ( note version 8.1.02)

    Step 1: Make backup copy of the production database and load it into the test environment (this is done by DBA, okay)

    • Your help step 2 and step 3:

    Step 2: Update forms that have the server. The forms that have been updated to reflect ARS/ITSM 8.1.02 workflow that points to specific server names. Please, provide a list of all.

    I have some, example:

    AR System Searches Preference 
    AR System User Preference 
    CAI Application Registry 
    SLM:ConfigDataSource  (ok?)
    SRS:CFGAdvancedInterface  (ok?)
    EIE:DataExchange  (ok?)
    SRS:CFGAdvancedInterface   (ok?)
    • And the create interface forms (which are?)

    Step 3: Is there any other place that needs to fix the server name?

    Would you have a document of this action? Or could you provide a document? ( note version 8.1.02)


    Nov 22, 2016 06:06
    1. Poonam Morti

      Hi Fernanda,

      I will verify this with the SME and get back to you.




      Nov 22, 2016 10:53
      1. Fernanda Lima

        Hi Poonam!

        Do you have any news? 

        Have a great day!


        Nov 30, 2016 11:15
    1. Poonam Morti

      Hi Fernanda,

      Sorry for the delay in response. To know all the AR metadata/data that would require change, you can use the BMC Remedy AR Server Rename command-line utility (arsrename.bat or that supports scan operation (o option) which lists all the information including metadata and data which has old data.





      Dec 01, 2016 01:02