This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Recommended entries for BMC Remedy AR System and Crystal report types

The following entries are recommended for the AR System and Crystal report types. The recommended entries for AR System and Crystal report types are loaded automatically during BMC Remedy AR System installation.

Recommended entries for native BMC Remedy AR System reports

  • Report Type — AR System
    By default, the Report Type is AR System, but you can enter any name.
  • Query Converter ClassLeave blank
  • Query Override Capability — Yes
  • Run Command/servlet/NativeReportServlet?O=$RPTOP$&U=$USR$&P=$PWD$&Q=$RPTQUERY$&QR=$RPTQOVR$&S=$RPTSVR$&F=$RPTFORM$&VW=$RPTVIEW$&VWEXT=$RPTVIEWEXT$&APP=$RPTAPP$&R=$RPTNAME$&RF=$RPTFILE$&LOC=$LOC$&TZ=$TIMEZONE$&LNG=$LANGUAGE$&CTRY=$COUNTRY$&enc=$RPTENC$&RPTCHARSET=USESERVER&RPTDEST=FILE
  • Edit CommandLeave blank (not supported)
  • Create CommandLeave blank (not supported)

Recommended entries for Crystal Reports

  • Report Type — Crystal
    By default, the Report Type is Crystal, but you can enter any name.
  • Query Converter Classcom.remedy.arsys.reporting.CrystalQueryConverter
  • Query Override Capability — No
  • Run Command— Examples are:
    • BORemoteAPPURL=$CRTXILOC$/arreports/$RPTLOC$?init=$CRTVWR$&User0=$USR$;ARServer=$ARSERVER$;ARAuthentication=$ARAUTHENTICATION$;ARReportLocale=$LOC$;ARVUIType=1&Password0=$PWD$&SF=$RPTQUERY$
    • BOCurrentMidtierURL=$CRTXILOC$/arsys/$RPTLOC$?init=$CRTVWR$&User0=$USR$;ARServer=$ARSERVER$;ARAuthentication=$ARAUTHENTICATION$;ARReportLocale=$LOC$;ARVUIType=1&Password0=$PWD$&SF=$RPTQUERY$
    • BORemoteMidtierURL=$CRTXILOC$/arsys/$RPTLOC$?init=$CRTVWR$&User0=$USR$;ARServer=$ARSERVER$;ARAuthentication=$ARAUTHENTICATION$;ARReportLocale=$LOC$;ARVUIType=1&Password0=$PWD$&SF=$RPTQUERY$

      The $RPTLOC$ parameter refers to a report file location relative to the directory specified as the Reporting Working Directory in the Mid Tier Configuration Tool. See BMC Remedy Mid Tier configuration for information about configuration tool options. If the directory specified in the Mid Tier Configuration Tool is not the web server's document root, you must include the web server's path to the configured directory before the $RPTLOC$. In this example, arreports is a virtual directory configured on the web server to point to the parent of $RPTLOC$.

      Note

      If you are using Business Objects XI and your context path is not arsys, ensure that you enter the context path in the BMC Remedy Mid Tier Configuration Tool as described in Configuring the Report Settings page. Otherwise, your reports will fail.

  • Edit CommandLeave blank (not supported)
  • Create CommandLeave blank (not supported)
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