This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Properties tab for fields in Best Practice Customization Mode

This topic describes the changes to the Properties tab for fields in the Best Practice Customization Mode. For a description of all field properties, see Field Properties.

Field properties for overlays in Best Practice Customization mode

In Best Practice Customization mode, the field properties are categorized to support overlay of granular components of field properties.

The Properties tab separates the granular components that you can overlay from the other components. With the Overlay Type field under Permissions, you can add to (Additive) or overwrite (Overwrite) permissions, or you can select No Overlay.  With the Overlay Type field under Other, if you select Overwrite, the properties that you can changes are enabled.

Field properties in Best Practice Customization mode
(Click the image to expand it.)

For example, if you selected the Alert Text field in a form, the Properties tab displays the following view:

To modify the permissions, select Additive from the Overlay Type down-down list under Permissions. Click Set Permissions to open the Permissions dialog box and add permission groups.

To modify the help text, select Overwrite from the Overlay Type down-down list under Others. The Help Text property becomes editable.

Custom fields in Best Practice Customization Mode

Because you cannot overlay a custom field, the Overlay Type drop-lists are disabled when you select a custom field. You can set permissions for the custom field from the Properties tab. The Set Permissions button is enabled for a custom field. Click the Set Permissions button to assign permissions for the custom field. (See the following image.)

Field properties view for a custom field
(Click the image to expand it.)

Related topics

Customizing applications using overlays and custom objects

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