This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Plug-in server log

The plug-in server log tracks the events of plug-ins that BMC Remedy AR System uses. You can specify the level of logging for the plug-in server. For more information about logging levels for the plug-in server, see Logging plug-in information. By default, the log file is named arplugin.log.

Each line of a plug-in log file begins with an <PLGN> prefix. Each entry includes information such as the time stamp, the API calls encountered, and name of the plug-in.

The following example shows a portion of a plug-in log:

2015-11-02 03:51:16,233 DEBUG [pool-4-thread-20] com.bmc.itsm.rkm.filterapi.operations.UpdateKAMMappings (UpdateKAMMappings.java:512) - ############################################################### 
2015-11-02 03:51:16,233 DEBUG [pool-4-thread-20] com.bmc.itsm.rkm.filterapi.operations.UpdateKAMMappings (UpdateKAMMappings.java:515) - Plugin initializing...
2015-11-02 03:51:16,233 DEBUG [pool-4-thread-20] com.bmc.itsm.rkm.filterapi.operations.UpdateKAMMappings (UpdateKAMMappings.java:516) - Plugin name is RMDY.ITSM.RKM.UPDATEKAMMAPPINGS 
2015-11-02 03:51:16,233 DEBUG [pool-4-thread-20] com.bmc.itsm.rkm.filterapi.operations.UpdateKAMMappings (UpdateKAMMappings.java:517) - Plugin version is 0 
2015-11-02 03:51:16,233 DEBUG [pool-4-thread-20] com.bmc.itsm.rkm.filterapi.operations.UpdateKAMMappings (UpdateKAMMappings.java:518) - ############################################################### 
2015-11-02 03:51:16,249 DEBUG [pool-4-thread-20] com.bmc.itsm.common.utils.arapihelpers.PluginARUserConfig (PluginARUserConfig.java:163) - Private-RPC-Socket item is not configured for the plugin in the pluginsvr_config.xml. 
2015-11-02 03:51:16,249 DEBUG [pool-4-thread-20] com.bmc.itsm.common.utils.arapihelpers.PluginARUserConfig (PluginARUserConfig.java:192) - Plugin is configured to connect to AR Server with following AR Server User:[Cache Id=0,Operation Time=<null>,
User=Remedy Application Service,Password=**********,Authentication=<null>,Time Zone=<null>,Custom Date Format=<null>,Custom Time Format=<null>,
Server=<Server>,Port=0,Last Status=<null>,Admin Flag=false,Sub Admin Flag=false,Custom Flag=false,Struct Admin Flag=false,
Struct Sub Admin Flag=false,Overlay User Flag=false,Overlay Base User Flag=false,Logging Info=<null>,Log Interface=<null>,
Is Get Multiple Field Supported=-1, Is Get Multiple Entry Blocks Supported=true,Is Get Multiple Actlink Supported=-1,Is Get Multiple Escalations Supported=-1,
Is Get Multiple Filters Supported=-1,Is Get Multiple Containers Supported=-1,Is Get Multiple Char Menus Supported=-1, Is Get Multiple Vuis Supported=-1,Version String=<null>,Proxy=<null>,Chunk Response Size=500000,Timeout Normal=120,Timeout Long=300,
Timeout XLong=1800,Lock To Socket Number=0,Client Type=0,Vui Type=0,Override Prev IP=false,Reserved Param1=<null>,Locale=<null>,
Ecr=<null>,Current Obj=0,Current Op=<null>,Default Output Directory=<null>,Log File Ptr=0] 
2015-11-02 03:51:16,249 DEBUG [pool-4-thread-22] com.bmc.itsm.rkm.filterapi.operations.UpdateKAMMappings (UpdateKAMMappings.java:512) - ############################################################### 
 
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