This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Planning BMC Remedy AR System installation in an enterprise environment

The following table helps you plan your BMC Remedy AR System implementation in an enterprise environment. Each link in the column leads you to key information about the component such as; knowledge of common issues that you might encounter, actions that you should avoid, security considerations, and third-party for your enterprise setup.

Topic AR System Server Mid tier Email Engine Assignment Engine Approval Server BMC Atrium CMDB
Installing

See Installing section from the BMC Remedy ITSM 9.0 Deployment online documentation.

Security

Security considerations for BMC Remedy AR System

Security considerations for BMC Remedy AR System

Securing incoming and outgoing email

Configuring the Assignment Engine

Security considerations for BMC Remedy AR System

Security considerations for BMC Remedy AR System

Access control

Access control

         
User authentication

Specifying internal and external authentication

         
Scalability and high availability

AR System server multithread architecture

         
Load Balancing

Using a load balancer with server groups

BMC Remedy Mid Tier recommendations

Load balancing with Email Engine

     
Distributed deployment

Distributed operations introduction

         

Where to integrate BMC Remedy AR System

Integration technologies

Integration capabilities  

Integrating the Assignment Engine into an application

Integrating Approval Server with an application

Integrating with CMDB

Web servers and JSP/servlet engines  

Preparing your web server

       
Proxy servers  

Proxy server and load balancer settings

       
Single sign-on (SSO)  

Single sign-on authentication systems integration

       
Log files and monitoring

Collecting diagnostics

BMC Remedy Mid Tier logging

BMC Remedy AR System Email Engine logging levels

Assignment engine logs

BMC Remedy Approval Server logging

BMC Atrium CMDB log files

Performance tuning

Performance tuning

Performance tuning

Configuring Email Engine for maximum performance

 

Tuning performance for Approval Server

 
Standards

BMC Remedy AR System standards

BMC Remedy AR System standards

       
Internationalization and localization

Language information

Language information

       
Accessibility (508)  

Section 508 rules for application designers

       
Common problems and tips          

Troubleshooting issues with BMC Atrium CMDB

Licensing      

Licensing Assignment Engine

Working with sample users

 
Import and reconciliation          

Reconciling data

Links to federated systems          

Configuring federated data in BMC Atrium CMDB

Making changes to classes or attributes          

Process overview for creating or modifying classes

Collecting information for support

Gathering information for support

Collecting BMC Remedy Mid Tier information

Collecting BMC Remedy Email Engine information

Collecting BMC Remedy Assignment Engine information

Collecting BMC Remedy Approval Server information

Collecting BMC Atrium CMDB information

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