This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.


Use the following topics to help you plan for a BMC Remedy Action Request System installation.


Before you begin your planning process, review the Known and corrected issues to understand any issues you might encounter.



Plan your BMC Remedy AR System installation. Learn about the available features and configuration types.

Available BMC Remedy AR System features and configurations

Learn the available paths to install or upgrade.

Installation and upgrade paths

Learn about the BSM Reference Stack and BSM Interoperability programs that provide information about certified environments in which you should install BMC Remedy Action Request System.

BSM environment recommendations

Learn about the performance benchmarks and tuning for BMC Remedy AR System.

Performance benchmarking and tuning  in the BMC Remedy ITSM Deployment space.

Learn the hardware and software requirements for installing and running BMC Remedy AR System

System requirements

Plan for securing your applications through encryption and other methods.


Learn about what languages are supported and what considerations you should know when installing languages.

Language information

Learn about the standards followed by AR System server and BMC Remedy Mid Tier.

BMC Remedy AR System standards

Learn about how IPv6 is supported in BMC Remedy AR System.

Support for IPv6

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