This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Overlayable and non-overlayable objects

This topic provides information about which objects and associated definitions you can or cannot overlay. These objects are called granular components and you can customize these granular components of the overlayable objects.

Recommendation

You can use the attached Granular overlay recommendations utility for identifying the overlayable and non-overlayable components in BMC Remedy Developer Studio. The utility also provides recommendations about the permitted modifications for each overlayable component. Additionally, the granular components of the objects and the applicable overlay types are also listed in a table.

The following topics are provided:

Overlayable objects

You can create overlays for the following objects:

  • Active links
  • Active link guides
  • Associations
  • Deployable applications
  • Escalations
  • Filters
  • Filter guides
  • Forms
  • Fields
  • Images
  • Local applications
  • Menus
  • Packing lists
  • Views
  • Web services

When you create an overlay of an object, its granular components receive a default type that is usually No Overlay. The granular components inherit their definitions from the origin object. After creating an overlay of an object, you can change the overlay type of any granular component (for information about overlay types, see Granular overlays). The granular components of the objects and the applicable overlay types are listed in the following table.

Note

The overlay type No Overlay is available for all overlayable objects listed in the following table. Setting the Overlay Type to No Overlay reverts the customizations set for the selected object. The object inherits the properties of the base object.

The following table lists BMC Remedy AR System overlayable objects, their overlayable granular components, and whether they can be an additive or overwrite type of overlay.

BMC Remedy AR System overlayable objects

AR System overlayable object

Overlayable granular components

Can be an Additive type of overlay?

Can be an Overwrite type of overlay?

Active links

Form List

Yes

Yes

Permissions

Yes

Yes

Other Definitions

No

Yes

Active link guides

Form List

Yes

Yes

Permissions

Yes

Yes

Other Definitions

No

Yes

Associations   
Other DefinitionsYesNo

Deployable applications

Permissions

Yes

No

Other Definitions

No

Yes

Escalations

Form List

Yes

Yes

Other Definitions

No

Yes

Filters

Form List

Yes

Yes

Other Definitions

No

Yes

Filter guides

Form List

Yes

Yes

Other Definitions

No

Yes

Forms

Permissions

Yes

Yes

Index

Yes

No

Other Definitions

No

Yes

Associations to followYesNo

Fields

Permissions

Yes

Yes1

Other Definitions

No

Yes

Images

Other Definitions

No

Yes

Local applications

Permissions

Yes

Yes

Other Definitions

No

Yes

Menus

Other Definitions

No

Yes

Packing lists

Permissions

Yes

Yes

Other Definitions

No

Yes

Views

No

Yes

Web services

Permissions

Yes

Yes

Other Definitions

No

Yes

1 You cannot reset this definition on a join form; it must be inherited.

Note

Other Definitions refers to all other components of the object. The overlay type selected at the Other Definitions level applies to all the object definitions contained in it.

Non-overlayable objects

You cannot create overlays for the following items:

  • Custom objects
  • Overlaid objects — You cannot create multiple overlays for the same object.
  • Overlay objects — You cannot create overlays of overlays.
  • Form data — Distributed Server Option (DSO) mappings, DSO pools, flashboards, skins, and templates are stored as data in a form. Because BMC Remedy AR System does not support data overlay, you cannot use overlays to customize form data. Any modifications that you make to the form data might be lost when an application or server is upgraded.
Was this page helpful? Yes No Submitting... Thank you

Comments

  1. Sabine Gruber

    hi, can you please explain regarding associations to follow:

    here it is written this can be only "overwrite"

    on the other hand here:

    hand: https://docs.bmc.com/docs/display/public/ars9000/Defining+associations+to+follow

    it is written this can be only "additive"

    thanks - sabine

    Sep 17, 2015 06:47
    1. Prachi Kalyani

      Hello Sabine,

      You can only create Additive overlay type for the Association to follow. I have updated the topic.

      Thanks,

      Prachi

      Sep 21, 2015 01:06