This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Other enhancements in version 9.0.00

This topic provides information about the following enhancements and new features in this release:

Role based access

Starting form this release, all the system forms are moved to a single deployable application. The access permission to the deployable application is based on roles. For more information, see Role-based access overview.

New utility to promote data or code from development to production environment

The BMC IT Service Management version 9.0 introduces the utility to enable you to promote standard changes effectively and reliably across environments. The BMC Remedy Deployment Application provides better control to promote the AR System object customizations and code across environments. 

 For more information, see BMC Remedy Deployment Application

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