This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Navigating the AR System Deployment Management Console

This topic describes how to navigate the AR System Deployment Management Console, to enable you to migrate workflow customizations and code across environments.

The following topics are provided:

  1. In a browser, go to the following URL:
    http://<midtierserver>:<port>/arsys/forms/<servername>
  2. Log on.

    Note

    You must be an Remedy Administrator or a Deployment Manager to access the application.

  3. Select AR System Administration > AR System Deployment Management Console.

AR System Deployment Management Console

The following table lists what you can do in each of the functional areas.

AR System Deployment Management Console functional areas

Functional areaDescription
AR System Deployment Management Console header
Filter By State

Select the state to determine which packages are displayed in the Deployment Management panel.

Filter By Last Modified Date

Select the date to determine which packages are displayed in the Deployment Management panel.

Navigation pane
Manage packageProvides options that enable you to manage your package. For more information, see Manage package.
OperationsProvides options that enable you to perform operations such as building or deploying a package. For more information, see Operations.
Transfer Package

Provides options that enable you to perform import and export operations on a package. For more information, see Transfer package.

AdministrationFor more information, see Administration.
Deployment Management Console panel
Package tableLists the packages created.

The following table describes the links in the navigation pane to manage the package:

LinkDescription
Create

Allows you to package together a set of workflow definitions and data that you have created using the standard AR System development tools. This package is used to move the workflow and data between systems.

For more information, see Creating a package.
View

Allows the user to view and modify the contents of a package. To view a package, select the package from the table and click View.

Note: You can only modify the package with status as Draft.

DeleteDeletes the package. To delete a package, select the package from the table and click Delete.
CopyCreates a new package with same contents from selected package. The version number is incremented and State field is set to Draft. To create a copy of a package, select the package from the table and click Copy. For more information, see Creating a package.

The following table describes the links to the operations performed on a package:

LinksDescription
Build

Validates and incorporates the package contents. If the build process is successful, the status of the package is updated to Ready to Deploy. You cannot modify the package or the package contents after the build is successful.

To build the package, select the package from the table and click Build.

Note: Before you build the package, ensure that you validate the package by adding rules to the package. For more information to validate the package, see Validating a package.

Deploy

Extracts the contents package and imports the content to BMC Remedy AR System. If the package is deployed successfully, the status of the package is updated to Deployed.

To deploy a package, select the package from the table with status Ready to Deploy and click Deploy.

Note

The Build or Deploy can take some time to process.The package table needs to be refreshed to receive the status updates. You can refresh the table using the following options:

  • Click Refresh to manually refresh the package table.
  • Select Preferences > Set Refresh Interval to set the time interval (in minutes) to automatically refresh the package table.

This option enables you to perform import and export operations on a package:

LinksDescription
Export

Exports the package to a specified location. For more information, see Exporting a package.

Note: You can export the package if the package is built successfully.

ImportImports the package to the console from a specified location. For more information, see Importing a package.

The following table provides links to the administrative activity performed on the package:

LinksDescription
Application ConfigurationAbility to validate the package against the set of analyzer rules. For more information, see Validating a package.
View Activity LogRecords all the activities and errors for the package. For more information, see Viewing activity log files.

Troubleshooting the BMC Remedy Deployment Application

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