This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Modifying locked objects

This section explains the steps for modifying locked objects.

To modify a locked object

  1. Have the following items ready so that you can use Import in Place to replace the locked object:
    • An unlocked copy of the object
    • A lock key to recreate the locked object
  2. Modify the unlocked object and export it with the same lock key used for the locked object.
    This newly locked object can overwrite an existing locked object on a server when you use Import in Place. For information about importing definitions in place, see Importing locked objects.


All objects locked with the same key on a server become one block of locked objects on that server. You cannot remove an object from a lock block without deleting the entire lock block. You can overwrite any locked object, but you cannot individual objects.

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