This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Managing the archiving process

The AR System Archive Manager console is where you manage the archiving process. You can perform the following tasks from the Archive Manager console:

TaskDescription
AR System Archive Manager console overview      Walkthrough of the BMC Remedy AR System Archive Manager console and managing the archiving solution. Click here to learn more.
Opening the AR System Archive Manager consoleSteps to launch the console. Click here to learn more.
Turning archiving on and offEnable or disable archiving. Click  here to learn more.  
Changing how often the archiving process runsControl the frequency of archiving. Click  here to learn more.
Changing when a record is ready for archivingDetermine whether a record is ready for archiving. Click  here to learn more.
Disabling individual archiving policies Disable archiving of specific record types. Click  here to learn more.
Running an on-demand archive processRun archiving outside the archiving schedule. Click  here to learn more.
Exporting and deleting archive data Move or delete archived records. Click  here to learn more.
Stopping an archive run after it has started Stop an on-going archiving operation. Click here to learn more.

Notes

To access the AR System Archive Manager console, you must have the role of Archive Admin.

When entering values in console fields, you must type numbers that are positive, whole numbers, equal to or greater than 1.

AR System Archive Manager console overview

The following video (5:38) walks you through the BMC Remedy AR System Archive Manager console and describes how you can use it to manage the Archiving solution available starting with release 9.0.

BMC Remedy AR System Archive Manager console introduction

 

Opening the AR System Archive Manager Console

  1. In a browser, go to the following URL address: http://<hostName>:<portNumber>/arsys/
  2. Log on.
  3. Select AR System Administration > AR System Archive Manager Console.

Stopping an archive run after it has started

If you need to stop the archive run after it has started, there are a couple of ways to do that, depending on the type of archiving run you need to stop:

  • Scheduled, full archive run—To stop an entire, scheduled archive run in mid-process, from the AR System Archive Manager console, turn archiving off
  • Individual archiving policy—To stop an individual archiving policy in mid-process when it is part of a scheduled archiving run, disable the policy in the AR System Archive Manager console. When you disable an individual policy that is part of a regular archiving run, the archiving run skips the remainder of the qualified records covered by the disabled policy and moves on to the next archive policy.
  • On-demand archive—To stop an on-demand archivedisable the applicable policy in the AR System Archive Manager console. 

    Note

    When you turn off archiving or disable an archiving policy as mentioned here, the archiving process finishes archiving the record currently being processed and then either stops or moves on to the next archiving policy. All of the records that the archiving run processed before you disabled it remain committed to the Archive form.

 

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