This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Managing localized Crystal and Web reports

When you create an ad hoc report in the Report Console, it has the locale of the computer in use when the report was created. You cannot localize an ad hoc report.

Some Web reports installed with BMC Remedy applications are localized, and you can also add localized Crystal reports to BMC Remedy AR System. In this case, entries in the Report form and Report Definition form (for Web reports) manage the localized report definitions.


This section contains advanced details about the reporting infrastructure in BMC Remedy AR System. You should not make changes as described in this section unless you have an in-depth understanding of advanced reporting using Web or Crystal reports.

The following topics provide information about how to manage the localized Crystal reports and web reports:

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