This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Log information for workflows

All events that occur during workflow execution are displayed in a log window. The log statements help you to debug your application by displaying the following information:

  • The event label (Start and End), event name, field (Button/Menu) on which the event occurred, form name, view name, and time stamp. For example:
    EVENT Start:Button/Menu Field |  Button(536870913)  | ALEventForm/Default Administrator View Tue Sep 4 2012 6:18:58 PM 
             ActiveLink Start:- ALEventForm _AL1 | ALEventForm /Default Administrator View - Tue Sep 4 2012 6:18:58 PM ms 19      ...
             ActiveLink - End : ALEventForm _AL1 | ALEventForm /Default Administrator View - Tue Sep 4 2012 6:18:59 PM ms 488
    EVENT End:Button/Menu Field |  Button(536870913)   Tue Sep 4 2012 6:18:59 PM 
    
  • Meaningful descriptions for all active link functions. For example:
    
    Guide Called ALTestingCG2 On Server myServer
    Change Field "Home Page(80137)" label To -- IT Home
    Service Action: 
      zApp List Initial State(80136):1
    Refresh Table Action Called On Field "zcontent table(80086)
    
  • Indented log statements. For example:
    
    Service Action: 
      		Request Management Role(1000004265):Request Assignee
      		Work Order Task Default(1000004233):1
    
  • Active link label (Start and End), active link name, form name, view name, and time stamp. For example:
    
    ActiveLink Start:- AR System Administration: Open My File for Preferences Form | AR System Administration: Console/ARSystemConsole - Tue Sep 4 2012 6:07:12 PM ms 419
    True actions:
     action 0
    Open Query Window
     Server: myServer
     Schema: AR System User Central File
     View:
     WindowMode: Modify Detail
    ActiveLink - End : AR System Administration: Open My File for Preferences Form | AR System Administration: Console/ARSystemConsole - Tue Sep 4 2012 6:07:16 PM ms 849
    
  • Guide label (Exiting Guide) and guide name with server name. For example:
    
    Guide Called TestCG2 On Server myServer
        ActiveLink Start:- AL_final | ALTesting/Default Administrator View - Tue Sep 4 2012 6:29:20 PM ms 851
        True actions:
         action 0
        SetFields:
              Short Description(8) = testing
        ActiveLink - End : AL_final | ALTesting/Default Administrator View - Tue Sep 4 2012 6:29:20 PM ms 851
    Exiting Guide : TestCG2
    

The log window contains a Clear button to clear the log information.

Note

If you have logged out of the mid tier, you cannot clear the log information by clicking Clear in the log window.

For information about activating workflow logging, see Activating workflow logging in a browser.

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