This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Location of Assignment Engine log files

Two copies of the installation log files are saved in the ARSystemServerInstallDir/Logs/ folder:

  • Plain-text format--Assignment-RIK_PostInstall.log
  • HTML--Assignment-RIK_PostInstall.html

ARSystemServerInstallDir is the directory where the BMC Remedy AR System server executable is installed, such as C:\Program Files\BMC Software\AR System (Windows) or /opt/bmc/ARSystem (UNIX).

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