License types for users to access BMC Remedy AR System server
The following license types are used to access the BMC Remedy AR System server:
Enables users to search for and display requests within their assigned permissions. Administrators can configure the BMC Remedy AR System server to enable users with Read licenses to submit requests and to modify requests that they submit. See Enabling submitters to modify requests.
Enables users to create, search for, and display requests within their assigned permissions. Users with Restricted Read licenses cannot modify any requests, including their own.
Includes all the capabilities of a Read license, and also enables users (based on the permissions of the groups to which they belong) to modify and save requests that they did not submit. BMC Remedy AR System administrators and subadministrators must have a Fixed license. Other BMC Remedy AR System users who consistently need to modify requests must also have Fixed licenses.
Includes all the capabilities of a Read license, and also enables users to modify and save data for requests that they did not submit based on the groups to which they belong. Multiple users can use the same Floating licenses, one user at a time: they are available on a first-come, first-served basis. This type of license is designed for users who occasionally need to modify and save requests.
An AR System server license key activates three fixed write licenses (which you might have to purchase, depending on your sales contract) and unlimited read and restricted read licenses. You can purchase additional fixed write licenses and floating write licenses from BMC or from an authorized reseller.
For more information about licensing, see License overview and Working with BMC Remedy AR System licenses.
The operating system password management system can also be configured to lock out users after too many failed password attempts. Use this method when the user password is stored external to the User form. For more information, see the Max Number of Password Attempts row in the table in Setting administrative options. The operating system password management system can also be configured to lock out users after too many failed password attempts. This method is effective where the user password is stored external to the User form.