This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

KITE script case studies

The case studies in this section describe how to create, run, and modify KITE scripts for the sample use cases. The steps start with initial recording, play back and modification, and continue into the advanced KITE scripting that is necessary to record and replay the script successfully.

In most cases, the KITE scripting tool provides an easy way to record and replay browser transactions against the mid tier. However, in cases where the script includes AJAX calls, the test might fail. Although KITE supports AJAX calls, failures can occur because there are limitations when working with complex Action Request (AR) System forms on the mid tier.

This section explains the purpose, issues (if any), and resolution for the following KITE script case studies:

Tools utilized to perform the case studies

In addition to the KITE scripting tool, you need the following tools to perform the case studies that are described in this section:

  • Microsoft Internet Explorer debugger or developer tools
  • BMC Remedy Developer Studio

The following tools are useful, but not required to complete the case studies:

  • Fiddler as an HTTP analyzer and capture tool
  • JavaScript reference
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