This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Hot fix package for version 9.0.00:

This topic contains information about hot fixes in BMC Remedy Action Request System 9.0.00 ( and provides instructions for downloading and installing the hot fix package.

The following topics are provided:


Installing the hot fix package

Hot fix package for BMC Remedy Action Request System 9.0.00 ( should be applied on the existing 9.0.00 installation. You can download the installation files from the site. 


Back up BMC  Remedy Action Request System before proceeding with the hot fix package installation. 

  • To install BMC Remedy Action Request System, see the readme provided with the hot fix package.


For a fresh installation of BMC Remedy Action Request System version 9.0, the hot fix pacakge ( fixes stability and performance issues.

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