The following topics help you to get started with the BMC Remedy Action Request System product documentation.
If you are a system administrator and looking for information on installing or upgrading the product, you should navigate to the BMC Remedy ITSM Deployment documentation.
About BMC Remedy AR System
BMC Remedy AR System is a professional development environment that leverages the recommendations of the IT Infrastructure Library (ITIL) and provides a foundation for Business Service Management (BSM) solutions. Using BMC Remedy AR System, nonprogrammers can build powerful business workflow applications and deploy them simultaneously in web, Microsoft Windows, UNIX, and Linux environments.
Applications built with BMC Remedy AR System can automatically track anything that is important to the processes in your enterprise. Companies use BMC Remedy AR System applications to track such diverse items as stock trades, benefits data, inventory assets, spare parts, and order fulfillment. One of the most common uses of BMC Remedy AR System is to automate internal service desks.