This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Flashboard parameter and value conventions

Apply the following rules when you enter flashboard parameters or values into workflow or the Custom Properties value for a Data Visualization field:

  • Type key names without regard to case sensitivity.
  • Enter dates in seconds since January 1, 1970 00:00:00 GMT for date/time related properties. You cannot use values from date/time fields.

Note

The active link uses aliases for selection fields, such as radio buttons and menus, rather than the enumerated values of the selection fields.

  • Enter the parameters and values without using spaces, and use commas to separate the parameter=value pairs in the field values, for example:
    chartType=0,chartTitle=TestFB
  • Use the following escape characters:

    Escape characters for parameters

    Active link value

    Escape character for value

    Example

    comma (, )

    comma

    chartTitle=FB,,Test,chartType=0

    double quote (" )

    double quote (" )

    chartTitle=FB""Mine"",chartType=0

    keyword

    backslash

    customqual='Submitter'=$\USER$

Was this page helpful? Yes No Submitting... Thank you

Comments