This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Enabling submitters to modify requests

BMC Remedy AR System contains a setting that enables users to modify requests that they initially submitted even if they do not have a write license. To enable this feature, set the Submitter Mode option to Locked in the Licenses tab of the AR System Administration: Server Information form.

Setting Submitter Mode on the Licenses tab

The Submitter Mode options are:

  • Locked — Enables users who have their name in the Submitter field to modify their own requests without a write license. This does not apply to users with a Restricted Read license who cannot modify requests under any circumstances. In the locked submitter mode, after the entry is submitted, the value in the Submitter field cannot be changed.
  • Changeable — Requires users to have a write (fixed or floating) license to change any record, including requests for which they are the submitter.

For more information, see Setting license options.

Was this page helpful? Yes No Submitting... Thank you

Comments