This documentation supports the 9.0 version of Remedy Action Request System.

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DSO reserved fields

Distributed Server Option can add one or more of the reserved fields shown in the following table.

DSO reserved fields

ID Field name Description
300 To Mapping The name of the mapping to use when transferring a request. Data type: Character Length: 254
301 Transfer Status The status of a distributed transfer operation. Data type: Selection (Success, Retry, Failure, Timeout, Canceled)
302 Update Status The status of a distributed update or return operation. Data type: Selection (Success, Waiting, Retry, Failure, Timeout, Canceled)
303 Master Flag A flag indicating whether a request holds ownership (that is, is the master copy). Data type: Selection (No, Yes)
304 Current Form The form in which the master copy of the request resides. Data type: Character Length: 254
305 Current Server The server on which the form with the master copy of the request resides. Data type: Character Maximum length: 64
306 From Mapping The name of the mapping used to transfer this request. Data type: Character Length: 254
307 From Request ID The ID of the request from which this copy was transferred. Data type: Character Length: 15
308 To Request ID The ID of the request to which the data was transferred. Data type: Character Length: 15
309 Mapping History Transfer history information--the date and time of transfer, source request ID, source form, source server, and the name of the specific mapping used (created at transfer time). Data type: Character Length: Unlimited
310 From Form The form from which a request was transferred. Data type: Character Length: 254
311 From Server The server from which a request was transferred. Data type: Character Length: 64
312 To Form The form to which a request should be transferred. Data type: Character Length: 254
313 To Server The server to which a request should be transferred. Data type: Character Length: 64
314 When to Update The frequency with which to update the original request if a transferred copy is updated. Data type: Selection (Daily, Hourly, Immediately, No Update, On Return)
315 Transfer Mode The type of transfer to perform. Data type: Selection (Copy + Delete, Data + Ownership, Data Only, Independent Copy)
316 Duplicate Entry ID Action The action that occurs if you transfer a request and a request with the same ID already exists in the form specified in the To Form field. Data type: Selection (Create New, Error, Overwrite)
317 Max Time to Retry The maximum time (in seconds) that the system should retry a distributed operation before canceling the operation. Data type: Integer
318 From Pool DSO pool on the source server that processed the distributed operation. Data type: Character Length: 254
319 Enforce Pattern Matching Flag indicating whether to enforce patterns defined in fields on the target form during distributed operations. Date Type: Selection (No, Yes)
320 Require Required Fields Flag indicating whether to require values in fields defined as required fields on the target form. Use this field to enable transfer of an entry with a NULL value in a required field. Date Type: Selection (No, Yes)
321 Matching Qualification The qualification used to match a source request with a request in the target form. Data Type: Character Length: 0
322 DSOUniqueID A reserved field (ARDS_RESERV_DISTRIB_UNIQUE_ID) that has characteristics similar to field ID 112. Field ID 322 enables DSO to perform distributed operations on join forms. For more information, see Performing distributed operations on join forms. Data Type: Display-only character Length: Undefined

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