This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Displaying external reports

If you create a report by some means outside of the Report Console, such as a Crystal report or a report definition in a browser, and you want it to appear in the Report Console or in the ReportSelection form, you must manually add an entry for the report to the Report form and attach the report definition file in the Report Definition File field.

If your server is a Unicode server, you cannot create a record in the Report form by attaching an .arr file created in a browser. Instead, use the ReportCreator form to create reports on a Unicode server.

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