This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Defining report types

The ReportType form defines the environment that supports creating, editing, and running reports on the Web.

The following report types are defined in the ReportType form:

  • AR System
  • Crystal
  • Web

You can create report type entries, but they should follow the syntax described in the Run Command URL keywords and descriptions table. Only administrators can submit or modify entries to the ReportType form.

The recommended entries for AR System and Crystal report types are loaded automatically during BMC Remedy AR System installation. Open the ReportType form in Search mode to see these entries.

The following topics provide information about how to define a new report type and recommendations for the different report types:

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