This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Data flow when retrieving historical or summary data

You can use BMC Remedy Flashboards to retrieve historical data and summary data from the BMC Remedy AR System.

The BMC Remedy Flashboards server is used to collect historical data. To start and stop the BMC Remedy Flashboards server, see Starting or stopping the Flashboards server manually.

Creating historical and summary data

  1. As determined by the collection interval, the BMC Remedy Flashboards server retrieves statistics on the form data from the AR System server.
  2. The BMC Remedy Flashboards server returns statistical data to the AR System server and data is added to the FB:History form.
  3. As determined by the collection interval, the BMC Remedy Flashboards server retrieves data from the FB:History form through the AR System server.
  4. The BMC Remedy Flashboards server summarizes the historical data.
  5. The BMC Remedy Flashboards server adds the data to the FB:History Summary form through the AR System server.
  6. The historical data is presented in the Flashboard.
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