This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Customizable parameters

The following table describes customizable parameters.

Customizable parameters

Parameter Description Powered by
Adobe Flash
Image
-based
Default format
and color
scheme
7.1.00/
7.0.01
color scheme
7.1.00/
7.0.01 color
and format
customizable

Value indicating whether to display the user customization flashboard option on the chart:

  • 0 — Do not display the flashboard customization option
  • 1 — Display the flashboard customization option If this option is enabled, users see a flashboard that contains a Customize Chart button and two fields that allow users to select the type of change and the value for the change. The customize options and values are:
  • Chart Title — Any value.
  • Chart Type — The values are:
    • Line Chart
    • Bar Chart
    • Stacked Bar Chart
    • Area Chart
    • Stacked Area Chart
    • Pie Chart
  • Legend Title — Any value.
  • X Axis label — Any value.
  • Y Axis label — Any value.

The six default customizable options display automatically. See User Can Customize and the description of the customizableparams parameter that follows for more information about limiting the customizable options that users see.

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customizableparams

The parameters specified in the Custom Properties property for the Data Visualization field.To use this parameter for a flashboard:

  1. In BMC Remedy Developer Studio, open the form.
  2. Select the Data Visualization field that references the flashboard.
  3. In the Properties tab, click Custom Properties, and enter the expression customizableparams= followed by the customizable options to display (in lowercase and separated by single spaces).

For example, if you enter the following line, users can customize only the chart title and chart type:
customizableparams=charttitle charttype

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customQual A custom qualification you specify that overrides the qualification defined in the variable. See Using dynamic qualifications. The customQual parameter is used for real-time data. If you want to query on scheduled data, use varhistoryqual or varsummaryqual. To search for values that are null, use the $NULL$ keyword in the qualification. + + +
enableDrilldown

Value indicating whether to allow data drill-down:

  • 0 — Disable drill-down.
  • 1 — Enable drill-down.
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prefixseriesnames

Value indicating how to include a prefix in series names for variables that have a Group By option:

  • 0 (default) — The variable label and name appears only if a series with the same name already exists. (This was the behavior for BMC Remedy Flashboards prior to version 7.6.03.)
  • 1 — The variable label is added at the front of all series' names (set by the Group By option) in the legend (if shown) or when the user moves the cursor over the flashboard. If a label is not entered in the Label field, the variable name is displayed.

Note

To add a label, enter it in the Label field on Variables panel when creating or editing a flashboard.

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varcustomqual

A custom qualification you specify that overrides the qualification defined in the variable.

For example:

varcustomqual=varIndex1:customQual1:varIndex2:customQual2

varcustomqual=0:'4'="Demo":1:'2'="User"

varindex begins its numbering sequence at 0, and the index is the position at which the variable appears on the Variables panel of the flashboard in BMC Remedy Developer Studio.

Warning:
If you set the varcustomqual parameter to empty (“”), it overrides customQual when you use both parameters at the same time. This can lead to unexpected results.

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vargbvalcolors

A parameter used to set custom colors to each value in a variable.

vargbvalcolors=varIndex1:val1-colorStr1-val2-colorStr2-...:varIndex2:...

vargbvalcolors=0:0-ff0000-1-00ff00-2-0000ff:1:Demo-LHFF000000FF00-User-RVFFFFFF000000-...:2:...

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varhistoryqual

A qualification used for scheduled data. The values are varindex and historyqual, for example:

varhistoryqual=varindex1:historyqual1:varindex2:historyqual2

varindex is 0 to the number of variables in the flashboard, and the index is the position at which it appears on the Variables panel of the flashboard in BMC Remedy Developer Studio. The history qualification can contain the following special fields:

  • Value — The statistical value.
  • SampleTime — The time at which the history sample was taken.
  • PrimaryGBVal — The primary Group By value.
  • SecondaryGBVal — The secondary Group By value (Even though this value is not plotted, one can still use it for qualifications, history, and summary).

For example:'SampleTime' > "10/10/2005" AND 'SampleTime' < "11/10/2005" AND 'PrimaryGBValue' = "john"

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varsummaryqual

A qualification used for scheduled data. The values are varindex and summaryqual, for example:

varsummaryqual=varindex1: summaryqual1:varindex2:summaryqual2

varindex is 0 to the number of variables in the flashboard, and the index is the position at which it appears on the Variables panel of the flashboard in BMC Remedy Developer Studio. The summary qualifications can contain:

  • Value — The statistical value.
  • PeriodStartTime — The starting time for the summary interval.
  • PeriodEndTime — The ending time for the summary interval.
  • PrimaryGBVal — The primary Group By value.
  • SecondaryGBVal — The secondary Group By value.
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