This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Creating an Open Window active link for web reporting

  1. In BMC Remedy Developer Studio, create an active link.
  2. On the Associate Forms panel, specify the form that you want to report on.
  3. Add an Open Window action, and complete the fields as described in the following table.

    Open Window action fields



    More information

    Window Type


    Target Location


    Selecting New causes a new window to open for each report generated. If you select Current, the active link uses the existing open window from where the active link is initiated.

    Data Source


    Server Name

    Name of the AR System server on which the form being reported on is located

    Form Name

    Name of the form being reported on

    Form View Name

    Name of the form's view

    Report Type

    The type of report

    The menu's data is read from the ReportType form on the AR System server being used for the Open Window action.

    Report Location

    Report Form (or Embedded)

    Report Name

    Name of the report as stored in the Report form (not the file name of the attachment)

    Report Destination

    Screen or File


    A query string that determines which entries from the form to include in the report

    If you want to use a string from a local field, use the EXTERNAL keyword, for example, EXTERNAL($QueryStringField$). If this string and the Entry IDs string are both left empty, all entries of the form being reported on are included in the report.

    If No Requests Match

    Do Not Show Any Message

  4. Click Show Advanced, and complete the fields as described in the following table.

    Advanced fields



    More information

    Entry IDs

    A comma-separated list of entry IDs from the form being reported on

    Only these entries are displayed in the report. If this string is filled and contains fewer than 256 entry IDs, it overrides the Qualification String. Otherwise, the Qualification String takes precedence. If both are left empty, all entries in the form are included in the report.

    Query Override

    Yes or No

    Some report engines allow the Qualification String (or Entry IDs) to override a query that might be stored as part of the report definition. This value specifies whether the report engine should do so.

    Report Operation

    • Create — Used to create a new report definition file
    • Edit — Used to edit an existing report definition file
    • Run — Used to run a report

    If you select Crystal Report in the Report Type field, then Edit and Create are not valid options for the Operation field.

    Character Encoding

    The character set to be used for the report

    Select Use Server to apply the same character set encoding used by the server.

  5. Save the active link.
Was this page helpful? Yes No Submitting... Thank you